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F
Rating: 3 out of 5
One of the masks arrived damaged
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
Not satisfied with the return policy, plus it's at my expense and the non-full refund. Very disappointed, I do not recommend.
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Response from BBG DECO DE HEROS
Hello Amar,
The shipping costs for both ways are charged to us by the carriers, which is normal. They do not work for free (salaries, trucks, etc.).
It is normal for the customer who wishes to make a return to share the costs.
Otherwise, it's the end of small merchants.
Thank you for your understanding.
Best regards,
The DECO DE HEROS team
The shipping costs for both ways are charged to us by the carriers, which is normal. They do not work for free (salaries, trucks, etc.).
It is normal for the customer who wishes to make a return to share the costs.
Otherwise, it's the end of small merchants.
Thank you for your understanding.
Best regards,
The DECO DE HEROS team
C
Rating: 1 out of 5
Very poor quality mask (the elastic lasted a maximum of ten seconds before breaking) and arrived with part of the cardboard folded (so the mask is damaged).
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M
Rating: 3 out of 5
Super site with super fast shipping, however I don't like the material of the fitted sheet and the pillow quite synthetic, so it just slides it's not very pleasant
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F
Rating: 1 out of 5
I received a different product than the one ordered. They do not respond to the email.
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M
Rating: 1 out of 5
1 week late
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Á
Rating: 1 out of 5
I have felt like a fraud.
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R
Rating: 1 out of 5
I had ordered a product for an event scheduled three days later. The site guaranteed delivery in less than 48 hours, which is what interested me. I ultimately canceled the purchase due to a change of mind about the product. I canceled within the hour, taking care to contact customer service. Not only did they still send me the order (charging me for it), but the product arrived well after the deadlines indicated on the site. Never received any feedback regarding my request. Useless!
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J
Rating: 1 out of 5
Announced deadlines in 24h 48h for delivery. Delivery scheduled 3 weeks later... Request for refund.
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M
Rating: 1 out of 5
Order too small
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L
Rating: 3 out of 5
Purchase of an automatic umbrella in November 2025, used once and no longer works. Too bad.
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A
Rating: 1 out of 5
Delivery time largely exceeded
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C
Rating: 1 out of 5
-
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J
Rating: 1 out of 5
Still nothing received
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E
Rating: 1 out of 5
The delivery times they state on their website are a lie.
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V
Rating: 1 out of 5
It's been over a month since I ordered, I never received it, I am really very disappointed.
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B
Rating: 3 out of 5
Please claim the package from the carrier or delivery service! Photos are available via email! Do not hesitate to contact us if you have any questions. Best regards, Bianca
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A
Rating: 1 out of 5
Unfortunately, the cardboard cutout arrived damaged and the complaint process is proving to be difficult.
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A
Rating: 1 out of 5
I have been waiting for my package for 13 days. It's a shame that the delivery service does not follow up.
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F
Rating: 3 out of 5
Product as described, but the delivery was promised within 24 to 48 hours and I received it much later. I had to give another gift for a birthday. I couldn't imagine arriving empty-handed.
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N
Rating: 1 out of 5
delivery time much too long 10 days since I ordered and not received
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A
Rating: 3 out of 5
Beautiful product but it peels off by itself
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Response from BBG DECO DE HEROS
Hello Aurélie
We have noted your message. All customers who ordered this item are very happy with the results.
Here is a reminder of the instructions for the adhesives:
The stickers are compatible with:
- a painted wall
- furniture
- mirrors
- smooth surfaces
They cannot be applied on:
- an uneven wall (rough, not smooth)
- a dirty wall
- silicone-based wall paint
- a damp surface.
See you soon.
The Deco team of Heroes
We have noted your message. All customers who ordered this item are very happy with the results.
Here is a reminder of the instructions for the adhesives:
The stickers are compatible with:
- a painted wall
- furniture
- mirrors
- smooth surfaces
They cannot be applied on:
- an uneven wall (rough, not smooth)
- a dirty wall
- silicone-based wall paint
- a damp surface.
See you soon.
The Deco team of Heroes
E
Rating: 3 out of 5
I did not receive the package on time 24/48h as indicated on the site.
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Response from BBG DECO DE HEROS
Hello Emilie, We have noted your feedback. However, as you have seen on all pages of our site, the deadlines are indicative. Our carriers do not guarantee the 24/48h timeframe. See you soon. The Deco de Héros team
S
Rating: 1 out of 5
Hello, I never received the order.
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A
Rating: 3 out of 5
One product missing from my order
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A
Rating: 1 out of 5
Delivery times exceeded without any order progress tracking. No response to the email sent and when we call, it's the voicemail of a company with a different name. I will never order from there again.
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Response from BBG DECO DE HEROS
Hello Andréanne
We are sorry for this experience. Your order was delivered 4 days late (14 working days instead of the 10 announced). The packages stayed exceptionally longer at customs, which explains this delay. Regarding the messages, we usually respond to all messages. We have no record of your message.
The voicemail works very well. If you had left a message, we would have called you back. Best wishes. The Déco de Héros team
We are sorry for this experience. Your order was delivered 4 days late (14 working days instead of the 10 announced). The packages stayed exceptionally longer at customs, which explains this delay. Regarding the messages, we usually respond to all messages. We have no record of your message.
The voicemail works very well. If you had left a message, we would have called you back. Best wishes. The Déco de Héros team
B
Rating: 1 out of 5
Musical toy, not even unwrapped and it derails. The music skips but since my child is autistic and cannot wait, unfortunately, for a half-broken toy. Expensive for a 20 cm Hello Kitty plush.
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Response from BBG DECO DE HEROS
Hello Faical
Your message is incomprehensible. When there is a problem, customers contact us directly. Why didn't you do that? Why mention your autistic child? Please avoid discussing your private life. Prefer physical stores if the internet doesn't suit you. Best regards. The Déco de Héros team
Your message is incomprehensible. When there is a problem, customers contact us directly. Why didn't you do that? Why mention your autistic child? Please avoid discussing your private life. Prefer physical stores if the internet doesn't suit you. Best regards. The Déco de Héros team
A
Rating: 1 out of 5
Received the material after the party..
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L
Rating: 3 out of 5
I would have given 5 stars if, due to a delivery error, I hadn't had to cancel my plans. Too bad
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M
Rating: 3 out of 5
Very nice but expensive for simple cardboard....
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C
Rating: 3 out of 5
Hello, I am disappointed in the sense that the item received is not the one ordered. I asked if the umbrella was still suitable and fortunately it was, otherwise I would not have been on time for the child's birthday.
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J
Rating: 1 out of 5
Order not received, no refund made
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D
Rating: 1 out of 5
You let us order and pay, after several reminders we inform you that they did not have it in stock and are waiting to receive it again... so it is indeed the longest delivery in the world, more than 3 weeks before receiving my order
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S
Rating: 1 out of 5
Catastrophic from start to finish
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Response from BBG DECO DE HEROS
Hello Stephen
We have noted your feedback. We discussed it over the phone, our supplier has had a lot of delays. We had agreed to add a gift for the child receiving the delayed package. The gift has been added. We will strive to do better next time. The Héros Deco team
We have noted your feedback. We discussed it over the phone, our supplier has had a lot of delays. We had agreed to add a gift for the child receiving the delayed package. The gift has been added. We will strive to do better next time. The Héros Deco team
O
Rating: 1 out of 5
I haven't received my package yet and I have no idea about the delivery
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G
Rating: 3 out of 5
Delivery was perfect, received the next day, very beautiful wallpaper. However, the seams do not match at all, which is really a shame.
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M
Rating: 1 out of 5
Package not received and emails went unanswered.
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H
Rating: 1 out of 5
Order not received. It's just disappointing for a first experience with the brand.
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Response from BBG DECO DE HEROS
Hello Hervé, we are sincerely sorry that your order was not received. We do everything we can to satisfy our customers and will take your comments into account to improve our service. We hope to have the opportunity to show you a better experience in the future. Thank you for your understanding.
V
Rating: 1 out of 5
Delivery did not meet deadlines.
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Response from BBG DECO DE HEROS
Hello Vanessa, thank you for your feedback. We are sorry that the delivery did not meet your expectations in terms of deadlines. We take your comments into account to improve our service. Thank you for your understanding and support for BBG DECO DE HEROS.
A
Rating: 1 out of 5
I never received my package. School bag ordered on the 15th, it is now August 27 and still not delivered to GLS... really disappointed.
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Response from BBG DECO DE HEROS
Dear Amandine, we are sincerely sorry for this prolonged delivery delay. We are doing everything we can to get your order to you as soon as possible. We thank you for your patience and understanding. We hope that your school bag will please you once in your possession. Please feel free to contact us if you need more information. Have a nice day. The BBG DECO DE HEROS team.