BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
I received my package, it's a cardboard character, it is a bit damaged in one spot.
Translated reviews
Response from BBG DECO DE HEROS
Hello Valérie, We have noted your message. Did you send an email to our team with photos to show the issue? Thank you. The BBG team
M
Mélanie D.
Rating: 3 out of 5
following a purchase from 14/10/2022
The products ordered are top-notch, really great, however, regarding the delivery, I am not satisfied at all my package was waiting in front of my door anyone could have stolen it while it was specified that if I was not present I would have a notice of passage to be delivered later the carrier does not do his job properly
Translated reviews
Response from BBG DECO DE HEROS
Hello Mélanie, Thank you very much for your very positive feedback on our products. Regarding the delivery, we are sorry for this experience. We have reported the information to the carrier so that this does not happen again. See you soon. The BBG team
C
Caroline D.
Rating: 3 out of 5
following a purchase from 01/10/2022
I ordered a duvet cover. Not disappointed with the colors, however, the pillowcase was unstitched along the entire length.
Translated reviews
Response from BBG DECO DE HEROS
Hello Caroline, We have noted your feedback. We have no record from you regarding this issue (email, phone, chat). Please know that we can either exchange the item or proceed with a refund. Best regards, The BBG team
S
Sandrine P.
Rating: 1 out of 5
following a purchase from 08/09/2022
The design of my blanket is different from the one I ordered. No solution found to compensate for this dispute! Except to the benefit of the site! Therefore, I cannot recommend this site given the situation.
Translated reviews
Response from BBG DECO DE HEROS
Hello Sandrine, You received a blanket with a design different from the one ordered. We offered you 2 solutions: 1) refund you after retrieving the blanket 2) offer you a promo code to use for a future purchase. We regret that neither of the two solutions could suit you. Best regards. The BBG team
V
Véronique B.
Rating: 3 out of 5
following a purchase from 25/08/2022
Package in poor condition, crushed box, fortunately it was a plush toy.
Translated reviews
Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We are sorry for this experience. It happens that packages are mishandled during transport, even though we take care to package them well. See you soon. The BBG team
G
Gabriel G.
Rating: 3 out of 5
following a purchase from 23/08/2022
Box torn upon receipt of the package, but it did not affect the product.
Translated reviews
Response from BBG DECO DE HEROS
Hello Gabriel, Thank you for your message. We are happy that the item was not damaged. It sometimes happens that packages suffer during transport. See you soon. The BBG team
M
Marie C.
Rating: 1 out of 5
following a purchase from 06/07/2022
Delivery promise not kept
Translated reviews
Response from BBG DECO DE HEROS
Hello Marie, We have noted your message. You ordered on July 6. The package was delivered to you on July 8. The deadlines were well respected. We have recently offered Chronopost services for next-day deliveries. Best regards. The BBG team
E
Elodie M.
Rating: 1 out of 5
following a purchase from 07/05/2022
Order received well but wallpaper poorly printed, the patterns do not match everywhere, quite disappointed with the product, I do not recommend.
Translated reviews
Response from BBG DECO DE HEROS
Hello Elodie, As mentioned, the installation protocol was not followed, which is why you have misalignments upon arrival. In addition to the documentation provided by the manufacturer, we have set up a help area with videos to properly install the wallpapers. Best regards. The BBG team
M
Martine P.
Rating: 3 out of 5
following a purchase from 11/05/2022
I live in Reunion. The package is delivered to my niece in Paris. As soon as I have the package, I will give you my opinion.
Translated reviews
Response from BBG DECO DE HEROS
Hello Martine, Thank you for your message. You ordered on May 11 at 5:24 PM, the package was delivered on May 13 at 12:28 PM. Feel free to send us photos of the Disney princess wallpaper, and of course to modify your rating ;+) The BBG team
F
Floriane L.
Rating: 1 out of 5
following a purchase from 20/04/2022
Punctured on first use. Very disappointing for the price
Translated reviews
Response from BBG DECO DE HEROS
Hello Floriane, We contacted you to understand the issue. We sent you another item following your agreement. Best regards. The BBG team
S
Shirley H.
Rating: 1 out of 5
following a purchase from 03/05/2022
Really disappointed with the quality for the price, and also very poorly packaged! So damaged... really sad
Translated reviews
Response from BBG DECO DE HEROS
Hello Shirley, Thank you for your message. We are sorry for this experience. Did you contact customer service to explain the transport issue and the installation of your wallpaper? Can you send us photos of the packaging and the installed item at [email protected]? We can discuss the exchange or refund if necessary. Thank you. The BBG team
Y
Yamina B.
Rating: 3 out of 5
following a purchase from 30/04/2022
Fast shipping. The size is not 25 cm but 20 cm
Translated reviews
Response from BBG DECO DE HEROS
Hello Yamina, Thank you for your message. The dimensions of the item (25 cm) are those of the Frozen lamp on its cardboard base. https://www.bebegavroche.com/lampe-de-chevet-disney-la-reine-des-neiges-elsa-en-3-d-25-cm.html The photos clearly indicate the dimensions. Thank you. The BBG team
I
Ibtissem H.
Rating: 1 out of 5
following a purchase from 20/04/2022
Disappointed with the order
Translated reviews
Response from BBG DECO DE HEROS
Hello Ibtissem, We have received your message. You ordered a Paw Patrol bed pack with the bed, mattress (made in France), duvet, pillow, and bed set. As you could see before ordering, the photos clearly indicate that the set has a star pattern. https://www.bebegavroche.com/pack-complet-luxe-lit-tiroirs-pat-patrouille-lit-parure-drap-couette-oreiller-matelas-26262.html There is even a bold text clearly visible indicating this. We regret that you could not see this before placing your order. Best regards. The BBG team
J
Jennifer L.
Rating: 1 out of 5
following a purchase from 11/04/2022
100313844 I never received the order while you have charged me, please contact me quickly
Translated reviews
Response from BBG DECO DE HEROS
Hello Jennifer, We have noted your message. Your order has been refunded because Alma, our financial partner, asked us to cancel your order because they did not receive the necessary elements to validate your financing. Best regards. The BBG team
S
Stéphane L.
Rating: 1 out of 5
following a purchase from 08/04/2022
Very disappointed. First order for my son's birthday: item expected to be delivered within 48 hours. I was called the next day that the mentioned item was no longer in stock and I was invited to place another order with a different item. 7 days before the birthday but the representative guarantees delivery within 48 hours as mentioned on the site and the chosen item. Not only was the item not delivered for the birthday, but it was also delivered to the wrong address.... No news from the company since, not even to apologize or better, to make a commercial gesture.
Translated reviews
Response from BBG DECO DE HEROS
Hello Stéphane, You are right. Our English supplier was delayed which was penalizing. We sincerely apologize for this experience. We spoke to you on the phone. A commercial gesture is in order for a future order to compensate for the inconvenience you encountered. Thank you and see you soon. The BBG team
S
Sylvain D.
Rating: 1 out of 5
following a purchase from 22/03/2022
Very bad wallpaper.. the papers are in 12 strips (cut in the middle of the wall! what use?!) overlapping seams.. one strip on the other.. really bad.
Translated reviews
Response from BBG DECO DE HEROS
Hello Sylvain,
We have noted your message. We are sorry for this experience.
All technical information about this magnificent Dinosaur wallpaper is indicated on our site.
Did you check the installation instructions? You even have a video that shows you how to do it.
Our team is at your disposal for any questions.
Best regards.
The BBG team
S
Servane S.
Rating: 3 out of 5
following a purchase from 09/03/2022
Order of 2 items. One returned, the duvet seemed too light compared to our expectations
Translated reviews
Response from BBG DECO DE HEROS
Hello Servane,
Thank you again for your message. We have responded to you regarding the Pyjamsques set. The duvet is more of a backup item. We also offer very good quality duvet and pillow sets. Bedding pack made in Europe https://www.bebegavroche.com/pack-couette-oreiller-premium-pour-lit-junior-140-70-cm.html.
See you very soon.
The BBG team
L
Laurence J.
Rating: 1 out of 5
following a purchase from 02/03/2022
Ordered the autumn forest, once placed the fairies did not have the same leg color and Tinkerbell's body did not match either, plus the colors came off at the slightest touch of a damp cloth. Result, everything went in the trash because it was very ugly in the end.
Translated reviews
Response from BBG DECO DE HEROS
Hello Laurence, We are sorry for this experience. Did you contact our team so we can understand the issue? Did you follow the application protocol indicated in the documentation as well as the videos? Keep us updated. Thank you. The BBG team.
E
Emmy F.
Rating: 1 out of 5
following a purchase from 27/02/2022
Very disappointed. Bug on the site at the time of my order. Billing address merged with the delivery address. Package delivered to the wrong address and never received... No recourse and very poor communication with customer service.
Translated reviews
Response from BBG DECO DE HEROS
Hello Emmy, We exchanged by phone and email. As we indicated, we believe it was a handling error. You provided a delivery address identical to the billing address. Best regards. The BBG team.
B
Bruno C.
Rating: 3 out of 5
following a purchase from 07/02/2022
Lack of information prior to delivery (order processing status, formal delivery date). Good product though, well done.
Translated reviews
C
Carole B.
Rating: 1 out of 5
following a purchase from 01/02/2022
The merchandise arrived with a dent in the box and I didn't have enough time to return it, so for a first experience, not really satisfied.
Translated reviews
Response from BBG DECO DE HEROS
Hello Carole, We have noted your comment. Did you contact our team? We have no record. We could have understood the issue you mentioned. Is the Angelica Pirates of the Caribbean figurine, https://www.bebegavroche.com/figurine-en-carton-angelica-haut-165-cm.html damaged? Can you send us a photo? Thank you. The Bbg team.
M
Manon G.
Rating: 1 out of 5
following a purchase from 11/01/2022
The delivery is catastrophic. Announced in 10 days, the package was delivered with a week delay. It was a birthday gift, plan 1 month in advance given their efficiency. The package wasn't even delivered to the right pickup point. As for the package itself, everything seems correct.
Translated reviews
Response from BBG DECO DE HEROS
Hello Manon, Thank you for taking the time to publish your review. We are sorry for this experience. We contacted you by phone but reached your voicemail. We hope to speak with you in person. You ordered an item deliverable in 10 working days. Unfortunately, we have a delay of 3 days. These items come from England. And since the implementation of Brexit, there have been some hiccups (customs clearance longer than expected...). Things seem to have returned to normal. Please feel free to contact us. The BBG team.
C
Catherine S.
Rating: 1 out of 5
following a purchase from 02/01/2022
I ordered two items, one is fine, the second is completely moldy, I sent an email with photos... still haven't received my replacement item after 25 days... too bad.
Translated reviews
Response from BBG DECO DE HEROS
Hello Catherine, As mentioned on the phone, this item must have been exposed to humidity during transport, which is very rare. We have sent you a brand new item. Best regards. The BBG team.
G
Gentiane D.
Rating: 3 out of 5
following a purchase from 17/12/2021
I did not receive my entire order, is this normal?
Translated reviews
Response from BBG DECO DE HEROS
Hello Gentiane, As we mentioned, your complete bed pack order is in 3 packages. You have received the 3 packages which arrived with delays of one or two days. This delay happens in Belgium (where you are) but also in France. Especially during the Christmas period when traffic is very heavy. We wish you beautiful nights in this beautiful racing car-shaped bed. See you soon. The BBG team.
J
Jean P.
Rating: 3 out of 5
following a purchase from 15/12/2021
Hello Jean Philippe, Thank you for your message. Indeed, when I look at the order, it is from Mr. Jean PHILIPPE. You must have forgotten to provide the name. Fortunately, everything is back to normal. See you soon on BBG!
Translated reviews
Response from BBG DECO DE HEROS
Product as described, even more beautiful in real life! Very fast shipping. I am very satisfied with my purchase.
M
Marie-José L.
Rating: 3 out of 5
following a purchase from 13/12/2021
Hello Marie-José, Thank you for your message. You are right, a bad computer handling caused your order to be sent on time but to the wrong address. Our apologies again for this hiccup, which is very rare fortunately. Have a nice day. The BBG team
Translated reviews
Response from BBG DECO DE HEROS
Very good but small
M
Marie A.
Rating: 3 out of 5
following a purchase from 06/12/2021
Hello Marie, Thank you for your message. We are delighted that you liked the packaging. We will be even happier to see a 5-star rating as soon as you have put up this magnificent Paw Patrol poster. Follow the installation instructions and it will be great. See you soon. The BBG team
Translated reviews
Response from BBG DECO DE HEROS
Impeccable product: it delighted everyone! Thank you
L
Ludivine A.
Rating: 1 out of 5
following a purchase from 02/12/2021
Hello, We are sorry for this experience. It happens that packages suffer during transport. But we want to remind you that the customer must refuse the package if it is completely open, even if some delivery people are in a hurry to leave. We have made a complaint to the carrier. We informed you that given the Christmas period, the delays were longer because the traffic is very high. You called us back on Friday the 17th. We are Sunday, December 19. We are doing our best to meet requests. Thank you for your understanding. The BBG team
Translated reviews
Response from BBG DECO DE HEROS
Perfect
F
Fabien M.
Rating: 1 out of 5
following a purchase from 30/11/2021
Deplorable experience, I wanted to please my boy for the holidays, I received a trampled sticker and my return request which dates back a few weeks remains in vain, worse the customer service doesn't even bother to respond. Avoid this site.
Translated reviews
Response from BBG DECO DE HEROS
Hello Fabien, We are sorry for this experience. We asked you for photos to understand what happened during delivery. To date, we have not received anything. Our policy is to replace or refund an item if it turns out that we are responsible. Thank you for your understanding. The BBG team.
R
Remy C.
Rating: 3 out of 5
following a purchase from 05/12/2021
Well received, however the packaging was just a taped box and the gift inside was all bent at the top due to the box (Dewok figurine)
Translated reviews
Response from BBG DECO DE HEROS
Hello Rémy, The figurines are usually well packaged in a large cardboard envelope. Your item suffered from the transport hazards. As we mentioned, our team can proceed with the refund or replacement of your item. Best regards. The BBG team
S
Sabrina M.
Rating: 1 out of 5
following a purchase from 27/11/2021
I received my package well, timing and delivery were top-notch. However, the product does not satisfy me, whether it's the color or the installation, I am very disappointed. The markers were not aligned after 3 strips, the result was ugly and we strictly followed the installation method via the tutorials and advice on the site. To be avoided.
Translated reviews
Response from BBG DECO DE HEROS
Hello Sabrina, To install this type of wallpaper, you indeed need to follow a very specific protocol. Our supplier Walltastic https://walltastic.com/ has been awarded for the quality of its manufacturing. Have you watched the installation video? Best regards The BBG team
P
Pierre J.
Rating: 3 out of 5
following a purchase from 28/11/2021
Wallpaper damaged at the edges but packaging carton in good condition so it comes from the moment of packing.
Translated reviews
Response from BBG DECO DE HEROS
Hello Pierre, Thank you for your message. We discussed the issue. Our suppliers use automated processes to ensure optimal manufacturing. Did you contact our after-sales team? Best regards. The BBG team
E
Elisabeth B.
Rating: 1 out of 5
following a purchase from 18/11/2021
Received a damaged package the day after the scheduled delivery, so not there. Fortunately received by a neighbor who noted 'subject to' half of the bed elements are missing, please contact me.
Translated reviews
Response from BBG DECO DE HEROS
Hello Elisabeth, We are sorry for this experience. During deliveries, you should always ensure that the package is in good condition before accepting it from the delivery person. Otherwise, you should refuse the package. You can also take photos and send them to us so we can escalate the information to our carrier. This allows us to open an investigation, which can trigger the replacement or refund of the customer's order. Best regards. The BBG team
V
Veronique F.
Rating: 1 out of 5
following a purchase from 15/11/2021
Package not opened because it is a gift for Christmas for my son who has Down syndrome.
Translated reviews
Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We hope you will rate the Spiderman figurine again, which has become a collector's item as our supplier no longer manufactures it. https://www.bebegavroche.com/figurine-carton-spiderman-marvel.html See you soon. The BBG team
M
Maude S.
Rating: 1 out of 5
following a purchase from 12/11/2021
Super disappointed, I received my order where one of the items was replaced by another. I sent an email to explain my problem and never received a response.
Translated reviews
Response from BBG DECO DE HEROS
Hello Maude, We are sorry for this experience. Our after-sales service responds very quickly to requests whether by email, Facebook messenger, or by phone. We did not see your message, otherwise we would have called. Our team is at your disposal to help you.
A
Aurelie C.
Rating: 3 out of 5
following a purchase from 13/11/2021
Shipping costs are very high. This limits the choice of orders.
Translated reviews
Response from BBG DECO DE HEROS
Hello Aurélie, Thank you for your message. We have decided to sell at the fairest price. And for now, to transparently show the transport costs. They are high for a small order. We are working on the issue ;) See you soon. The BBG team
C
Céline F.
Rating: 3 out of 5
following a purchase from 09/11/2021
Nothing to say about Baby Gavroche. However, GLS is still keeping my package in their depot in Tongres while the expected delivery date was last Monday, November 15. I sent an email to the carrier this Wednesday the 17th, but still haven't received a response. Order 100302665 GLS Package 92559949883 Thank you.
Translated reviews
Response from BBG DECO DE HEROS
Hello Céline, Thank you for your message. It is true that the delivery of your package in Belgium is more complicated than expected. According to the tracking, it is (finally) on its way to being delivered. Don't hesitate to send us photos of the Frozen bed tent ;+) See you very soon. The BBG team
E
Etienne G.
Rating: 1 out of 5
following a purchase from 26/10/2021
Very poor quality product. I usually buy and install wallpaper. I totally discourage it.
Translated reviews
Response from BBG DECO DE HEROS
Hello Etienne, Thank you for taking the time to post your comment. We are sorry for this experience. And we are surprised by your remark. This Where's Charlie wallpaper is one of the best sellers. In fact, we will soon have none left. Did you follow the installation protocol (gluing, waiting time for the glue to be absorbed, etc.)? Thank you. The BBG team.
C
Chrystel D.
Rating: 3 out of 5
following a purchase from 11/10/2021
The glue is not in the package
Translated reviews
Response from BBG DECO DE HEROS
Hello Chrystel, Normally there is a bag of glue inside the tube. Have you contacted our team? Thank you and see you soon. The BBG team.
F
Floriane S.
Rating: 3 out of 5
following a purchase from 08/10/2021
Very good product but one of the packages arrived damaged. No after-sales service and no return possible. Too bad. The rest of the products are of very good quality.
Translated reviews
Response from BBG DECO DE HEROS
Hello Floriane, Thank you for taking the time to send a message. We are glad that you like your items. As for the return, we are surprised because we exchange damaged items during transport. Have you contacted our team by phone or email? See you soon. The BBG team.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 