BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
We bought two wallpapers with different patterns (Frozen and Planes) no issues with the Frozen one, quality paper and easy to install. However, the Planes one is much thinner and difficult to install despite consulting the manual/tutorial, significant bubbles, paper impossible to work with that bleeds, impossible to escape the bubbles (the link at the bottom of the concerned page for the manual does not work). Installation was done by a professional. I will send you photos by email.
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Response from BBG DECO DE HEROS
Hello Maud, We are sorry for this experience. We have discussed this issue. Both wallpapers are of the same quality. As mentioned together, there is an installation protocol inside the tube you receive. We have also set up help videos to properly understand the installation instructions. We even sold you another wallpaper at a very attractive price to show our willingness to help you. Best regards. The BBG team.
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Anne-Laure D.
Rating: 1 out of 5
Offers delivery locations that do not exist. As a result, the delivery person imposes a delivery location that does not meet our needs (far from home). And of course, nothing has been done by bébé gavroche to resolve the issue.
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Response from BBG DECO DE HEROS
Hello Anne Laure,
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Nora M.
Rating: 3 out of 5
Not sturdy, we'll see with time, but the little one is delighted, it's beautiful and very light
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Response from BBG DECO DE HEROS
Hello Nora, Following our phone conversation, in which we indicated that we were surprised by your message. This type of item is very robust. We asked you for photos/videos specifying what you mentioned. Thank you for sending them to us. Best regards, The BBG team
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Lindsay V.
Rating: 1 out of 5
Disappointed with the quality
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Response from BBG DECO DE HEROS
Hello Lindsay
We contacted you to understand what you mean by "paper quality". These items are frequently purchased by our customers. And if the installation instructions are followed (quality of the wall, method and duration of gluing, etc.), the result is superb. You can see the shares that our customers make on Facebook showing that they are satisfied.
We are waiting for your photos to see the result.
Have a nice day.
The BBG team
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Isabelle R.
Rating: 3 out of 5
Delivery not the color ordered. Unspecified out of stock on the site at the time of ordering..
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Response from BBG DECO DE HEROS
Hello Isabelle.
Thank you for your message.
In case of error, we can replace the ordered item. The items indicated as in stock are either available within 24/48 hours or within 10 days at the customer's location.
Best regards.
The BBG team
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Claude C.
Rating: 3 out of 5
The packaging box was completely dislocated and the pump to inflate the bed is totally ineffective
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Response from BBG DECO DE HEROS
Hello Claude
Thank you for your message.
We are sorry for this experience. Did you contact our team?
We can replace the defective item or proceed with a refund.
Thank you.
The BBG team
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Céline R.
Rating: 3 out of 5
following a purchase from 18/07/2021
Good reception and good condition of the package, but long shipping by the carrier
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Fiona L.
Rating: 3 out of 5
Order received, compliant with my request but arrived with the corners damaged. Mixed review.
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Response from BBG DECO DE HEROS
Hello Fiona, Thank you for your message. This is a beautiful wallpaper https://www.bebegavroche.com/papier-peint-cars-disney-panorama.html Can you send us photos so we can understand if it is due to the packaging? or the delivery? Have you already installed it? Our team is at your disposal. As a reminder, we exchange or refund any item that is not compliant. Keep us updated. The BBG team.
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Eleonore E.
Rating: 3 out of 5
The products are beautiful but the quality is not as good. The 4 parts of the princess wallpaper do not join correctly and it's a shame given the price.
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Response from BBG DECO DE HEROS
Hello Eleonore,
Thank you for your message. Could you please send us photos?
For each type of wallpaper, there are installation instructions provided.
Did you follow them?
We have set up online help so that our customers can properly prepare their decor. https://www.bebegavroche.com/mode-emploi-papier-peint-agart Keep us updated.
Best regards.
The BBG team
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Jonathan G.
Rating: 1 out of 5
Very disappointed 😞 poor quality paper cleaning the glue with a damp microfiber the paper bleeds I do not recommend.
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Response from BBG DECO DE HEROS
Hello Jonathan, Thank you for your feedback. We are sorry for this experience. This wallpaper is one of our best sellers https://www.bebegavroche.com/papier-peint-xxl-toy-story-disney.html You can also check the reviews from customers who are delighted. Did you follow the application instructions? https://www.bebegavroche.com/mode-emplois Can you send us photos so we can understand the issue? Feel free to call us as well. The BBG team
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Delphine D.
Rating: 3 out of 5
Pretty mural but one part was damaged and the paper was very difficult to apply. The result is still successful.
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Response from BBG DECO DE HEROS
Hello Delphine, Thank you for your comment. Indeed, this wallpaper is beautiful. Many customers have sent us photos via Facebook. As for the damaged corner, have you contacted our team? Please know that we replace or refund any item reported damaged by the customer. It is true that this type of product requires a very strict installation protocol. Did you follow the installation instructions correctly?
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Marc M.
Rating: 3 out of 5
following a purchase from 23/03/2021
Product as described but delivery made to a different location than requested causing delays to retrieve it, unfortunate.
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Gaelle C.
Rating: 3 out of 5
I had no delivery problems; however, the ordered item was frankly lacking in description; I did not receive what I expected.
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Response from BBG DECO DE HEROS
Hello Gaëlle,
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Carine L.
Rating: 3 out of 5
The curtain I ordered is superb, very good quality. I criticize the delivery time; I live 1.5 hours from the shipping address and had to wait over 15 days to be delivered. Honestly, I find this delay extremely long; I receive a package from China faster. That's why my rating is three stars and not five for the quality of the product, which I would have rated five stars.
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Response from BBG DECO DE HEROS
Hello Carine, Thank you for your message. You are right about the delay. Our Czech supplier had moved their infrastructure, and we experienced some additional delays. We apologize for that. Please feel free to reach out to us for a small commercial gesture ;+) See you soon. The BBG team
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Corinne F.
Rating: 3 out of 5
Order takes too long
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Response from BBG DECO DE HEROS
Hello Corrine, Thank you for your message. Our supplier moved their factory at the beginning of the year. This generated some unforeseen disruptions. Now everything is back to normal, deliveries are fast again. Best regards. The BBG team
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Angélique C.
Rating: 3 out of 5
following a purchase from 03/02/2021
Delivery took more than 15 days, too bad but very nice product
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Sabrina H.
Rating: 1 out of 5
I ordered a Paw Patrol tent and received it full of holes, site to avoid
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Response from BBG DECO DE HEROS
Hello Sabrina, We regret your experience. Did you contact our team to report your issue? We find no trace either by email or phone. As you know, we can either replace the item or refund you. Keep us updated.
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Mathias L.
Rating: 3 out of 5
Package arrived damaged, two slight tears on the wallpaper.
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Response from BBG DECO DE HEROS
Hello
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Sandrine M.
Rating: 1 out of 5
Defect on the sticker paid a certain amount. Email sent, still no response from the service. Not happy at all given the price.
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Response from BBG DECO DE HEROS
Hello Sandrine,
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Stelly M.
Rating: 3 out of 5
Good quality paper, very nice design but some defects at the seams.
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Response from BBG DECO DE HEROS
Hello Stelly, Thank you for your message. This wallpaper is one of our bestsellers. The manufacturer Walltastic has received numerous awards for the quality of its products. As we offered you, we can exchange this item or refund you if we find any anomalies. For that, we need precise photographs. Thank you. The BBG team
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Maquinghen W.
Rating: 3 out of 5
following a purchase from 07/09/2020
Good product. Quite fast delivery, shipping costs too high.
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Aurore F.
Rating: 3 out of 5
following a purchase from 01/08/2020
Did not receive the SMS from the pickup point, so I lost 10 days waiting for the package, and luckily I sent an email (quick response) on the site, otherwise I would have lost my package.
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Response from BBG DECO DE HEROS
Hello Aurore,
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Antonella A.
Rating: 3 out of 5
I received my son's wall mural "cars" torn in one place. The delivery time was correct.
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Response from BBG DECO DE HEROS
Hello Antonelle,
We have noted your message and are sorry that your item is damaged.
We tried to contact you to understand and resolve the issue you are experiencing.
This issue may be due to transport.
We can consider replacing your item or, if you prefer, a refund.
Keep us updated.
The team at bebegavroche.com
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Richard F.
Rating: 3 out of 5
Nothing to complain about the site but everything to their carrier. As long as 'GLS' is not replaced, my family and I will stop buying from them. Reported 3 times that there was no one at home when we were indeed present since immobilized, we had to ask a neighbor to pick up our packages from a relay. Never again.
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Response from BBG DECO DE HEROS
Hello Richard, We are sorry for this experience due to the delivery. We have forwarded your comment to the carrier GLS to conduct an investigation and resolve the issue so that it does not happen again. We thank you for your trust. The team at Bebegavroche.com
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Nadia A.
Rating: 1 out of 5
following a purchase from 22/05/2020
I was not delivered to the requested relay, very disappointed
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Response from BBG DECO DE HEROS
Hello, During the lockdown and the subsequent deconfinement, the relay points were either completely unavailable or partially. Thank you. The BBG team
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Khadija M.
Rating: 1 out of 5
I ordered two boxes of stickers, one in very good condition and the second with lots of stains on the stickers,
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Response from BBG DECO DE HEROS
Hello, Thank you for your message. We can send you a new box of stickers or refund you. See you soon on bebegavroche.com
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Evelyne G.
Rating: 3 out of 5
following a purchase from 10/05/2020
Top furniture, easy to assemble but it's a shame that the delivery times were not respected. Received more than 15 days later when I paid for 24/48h (delivery service not serious)
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Response from BBG DECO DE HEROS
Hello, Thank you for your comment. We regret the delays due to the deconfinement. Your bed coming from England has experienced some disruptions that are fortunately being resolved! At your service. The BBG team
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Fabienne D.
Rating: 3 out of 5
following a purchase from 08/05/2020
The poster was damaged when we unrolled the paper. White creases on the purple background. However, the tube in which it was stored was in perfect condition. So it is not due to transport.
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Response from BBG DECO DE HEROS
Hello Fabienne,
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Sylvette C.
Rating: 1 out of 5
following a purchase from 11/05/2020
HELLO, correct packaging, the table is damaged and there are black marks that won't come off
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Response from BBG DECO DE HEROS
Hello,
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Fatima B.
Rating: 3 out of 5
following a purchase from 29/04/2020
I am satisfied but the delivery was long
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Alix L.
Rating: 3 out of 5
following a purchase from 09/02/2020
Minnie bed pack is great and the customer service is attentive! But the delivery was too long, I waited two weeks?
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Virginie M.
Rating: 3 out of 5
following a purchase from 10/08/2019
Delivery time too long
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