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F
Rating: 3 out of 5
One of the masks arrived damaged
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 2 and 3 stars
Reset filtersB
Rating: 2 out of 5
Delivery is too late, the relay closed at 8:30 knowing that the schedule indicates 7:00. I had to send two emails to find out why this delay from GLS the carrier. Given the price, I am disappointed.
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M
Rating: 3 out of 5
Super site with super fast shipping, however I don't like the material of the fitted sheet and the pillow quite synthetic, so it just slides it's not very pleasant
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K
Rating: 2 out of 5
Announced deadline not met Delivery GSL to a wrong relay point far from my home
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L
Rating: 3 out of 5
Purchase of an automatic umbrella in November 2025, used once and no longer works. Too bad.
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A
Rating: 2 out of 5
The cardboard containing the poster was folded in half to fit into the delivery locker. The product is wrinkled.
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L
Rating: 2 out of 5
Hello, I am extremely disappointed with my order, there is a dispute and a week after my request, no response from you, it is really disappointing...
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Response from BBG DECO DE HEROS
Hello Lisa,
Thank you for your feedback and we are sincerely sorry to hear about your disappointment. We understand the importance of your order and we are committed to resolving this dispute as quickly as possible. Our team will contact you shortly to ensure appropriate follow-up. Your satisfaction is our priority.
Best regards,
The BBG DECO DE HEROS team
Thank you for your feedback and we are sincerely sorry to hear about your disappointment. We understand the importance of your order and we are committed to resolving this dispute as quickly as possible. Our team will contact you shortly to ensure appropriate follow-up. Your satisfaction is our priority.
Best regards,
The BBG DECO DE HEROS team
B
Rating: 3 out of 5
Please claim the package from the carrier or delivery service! Photos are available via email! Do not hesitate to contact us if you have any questions. Best regards, Bianca
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F
Rating: 3 out of 5
Product as described, but the delivery was promised within 24 to 48 hours and I received it much later. I had to give another gift for a birthday. I couldn't imagine arriving empty-handed.
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L
Rating: 2 out of 5
Poor quality, I sent a message and got no response.
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P
Rating: 2 out of 5
Broken arrival
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Response from BBG DECO DE HEROS
Hello Patrick,
We are sorry for this experience.
Have you contacted our team? Have you sent any photos?
On our side, we have no record of your message.
We can replace, refund, etc.
Keep us updated.
The Deco team of Heroes
We are sorry for this experience.
Have you contacted our team? Have you sent any photos?
On our side, we have no record of your message.
We can replace, refund, etc.
Keep us updated.
The Deco team of Heroes
A
Rating: 3 out of 5
Beautiful product but it peels off by itself
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Response from BBG DECO DE HEROS
Hello Aurélie
We have noted your message. All customers who ordered this item are very happy with the results.
Here is a reminder of the instructions for the adhesives:
The stickers are compatible with:
- a painted wall
- furniture
- mirrors
- smooth surfaces
They cannot be applied on:
- an uneven wall (rough, not smooth)
- a dirty wall
- silicone-based wall paint
- a damp surface.
See you soon.
The Deco team of Heroes
We have noted your message. All customers who ordered this item are very happy with the results.
Here is a reminder of the instructions for the adhesives:
The stickers are compatible with:
- a painted wall
- furniture
- mirrors
- smooth surfaces
They cannot be applied on:
- an uneven wall (rough, not smooth)
- a dirty wall
- silicone-based wall paint
- a damp surface.
See you soon.
The Deco team of Heroes
A
Rating: 2 out of 5
Hello, 75€ for a cardboard Cars car that will only be used for 1 event, the cardboard is really too fragile, it's not worth it...
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Response from BBG DECO DE HEROS
Hello Anaïs, Thank you for taking the time to publish your review, even if it is not very favorable to us ;+) The DISNEY CARS cardboard figure is a licensed product. The price includes what goes to Disney, what goes to the manufacturer (cost of the product), and the import cost from the UK (customs, etc.). All of this means that this product - which will soon be permanently out of stock - represents a high cost. Cardboard figures can be used for several events (birthdays, etc.) and be a permanent decoration. See you soon. The Deco de Héros team
E
Rating: 3 out of 5
I did not receive the package on time 24/48h as indicated on the site.
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Response from BBG DECO DE HEROS
Hello Emilie, We have noted your feedback. However, as you have seen on all pages of our site, the deadlines are indicative. Our carriers do not guarantee the 24/48h timeframe. See you soon. The Deco de Héros team
A
Rating: 2 out of 5
Not enough choice in characters and for cardboard, it's still quite expensive.
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Response from BBG DECO DE HEROS
Hello Armand, We have noted your message. We offer over 2000 cardboard cutouts/figures/signs. We add more regularly. You are not just buying cardboard, but you also pay for the license (Disney, etc.) as well as other fees. You can ask a printer for the price they could offer for creating a figure of the character Mister T. You would be surprised by the price. Best regards, The Deco de Héros team
A
Rating: 3 out of 5
One product missing from my order
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D
Rating: 2 out of 5
Desired product not available and this was not indicated on the site. After calling a salesperson, I chose another model. Delivery date not respected, postponed twice by the delivery person to finally leave my package in a relay.
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M
Rating: 2 out of 5
Be careful when they tell you delivery in 58h. Package arrived after the event date. Otherwise, the figurine is great
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Response from BBG DECO DE HEROS
Hello Mariame You ordered on 4/12 at 1:30 PM. Your order was shipped the next day. It is written on all our pages, the deadlines are not GUARANTEED. They are indicative. Best regards. The Deco de Héros team
S
Rating: 2 out of 5
For the price, I expect the product to be flawless. I am not returning it because it's a Saint Nicholas gift.. but the table tray is damaged.
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L
Rating: 3 out of 5
I would have given 5 stars if, due to a delivery error, I hadn't had to cancel my plans. Too bad
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M
Rating: 3 out of 5
Very nice but expensive for simple cardboard....
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I
Rating: 2 out of 5
Still waiting for my order from 10/16, really not respected deadline
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C
Rating: 3 out of 5
Hello, I am disappointed in the sense that the item received is not the one ordered. I asked if the umbrella was still suitable and fortunately it was, otherwise I would not have been on time for the child's birthday.
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F
Rating: 2 out of 5
No response from customer service regarding a defective product. Moreover, the packaging of the products was very damaged. Complicated when it comes to giving them as gifts.
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M
Rating: 2 out of 5
Very disappointed because I expected a large sticker as indicated and it is the size of the sheet, don't be fooled like me
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Response from BBG DECO DE HEROS
Hello Mélanie
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
A
Rating: 2 out of 5
The order arrived incomplete. I received 2 masks out of 9. I sent a message on the site the day I picked up my package. No response since.
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G
Rating: 3 out of 5
Delivery was perfect, received the next day, very beautiful wallpaper. However, the seams do not match at all, which is really a shame.
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K
Rating: 2 out of 5
Fast shipping ✅ for the price the quality of the cardboard ❌ (not rigid enough) it's not true to size ❌
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B
Rating: 2 out of 5
The wallpaper was creased on one side
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K
Rating: 3 out of 5
The contents of the purchased pack do not match the photo but the description, which is misleading.
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C
Rating: 2 out of 5
I received the wallpaper that was presented as a poster. I did not receive the glue that was supposedly provided as indicated in the description. No installation details. Nice wallpaper, fast shipping. Despite having contacted Déco de héros, no response from them.
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P
Rating: 3 out of 5
Very good
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M
Rating: 3 out of 5
A bit long, the deadlines of 24 to 48 hours were not respected but the items are very good
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Response from BBG DECO DE HEROS
Hello Michèle, Thank you for your message. In your order, there was an item deliverable within 10 days as it was being restocked. We must wait for the order to be complete to ship it. Even if the other items were immediately available. See you soon. The Héros Deco team
C
Rating: 2 out of 5
Received damaged order, I am waiting for a response following my complaint, best regards
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J
Rating: 2 out of 5
Very good product but took more than a week to arrive! So my daughter didn't get them for her birthday, really disappointed. Aside from that, good quality of the fabric as well as the design.
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Response from BBG DECO DE HEROS
Hello Jérôme, You ordered on the afternoon of July 10. Your order arrived on July 16. As a reminder, standard delivery times are indicative. They are not guaranteed. For any delivery with a date imperative, it is necessary to prefer express mode or call us so we can check with you. Thank you for your understanding. The Héros Deco team
J
Rating: 3 out of 5
There was an error in the order.
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Response from BBG DECO DE HEROS
Hello Jenny, Did you contact our team regarding the error you mentioned? We usually respond quickly to requests. See you soon. The Héros decoration team.
Q
Rating: 2 out of 5
Delivery too long
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Response from BBG DECO DE HEROS
Hello Quentin
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
M
Rating: 3 out of 5
The mask does not match the photo
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Response from BBG DECO DE HEROS
Hello Mélanie
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
V
Rating: 3 out of 5
My package took 1 month to be delivered, very good quality.
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Response from BBG DECO DE HEROS
Thank you for your feedback, Véronique. We apologize for the delivery delay, we are doing our best to improve our timelines. In any case, we are glad that you are satisfied with the quality of our product. Thank you for your trust.
D
Rating: 3 out of 5
Everything was in accordance with the description.
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