BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
The curtain I ordered is superb, very good quality. I criticize the delivery time; I live 1.5 hours from the shipping address and had to wait over 15 days to be delivered. Honestly, I find this delay extremely long; I receive a package from China faster. That's why my rating is three stars and not five for the quality of the product, which I would have rated five stars.
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Response from BBG DECO DE HEROS
Hello Carine, Thank you for your message. You are right about the delay. Our Czech supplier had moved their infrastructure, and we experienced some additional delays. We apologize for that. Please feel free to reach out to us for a small commercial gesture ;+) See you soon. The BBG team
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Corinne F.
Rating: 3 out of 5
Order takes too long
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Response from BBG DECO DE HEROS
Hello Corrine, Thank you for your message. Our supplier moved their factory at the beginning of the year. This generated some unforeseen disruptions. Now everything is back to normal, deliveries are fast again. Best regards. The BBG team
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Angélique C.
Rating: 3 out of 5
following a purchase from 03/02/2021
Delivery took more than 15 days, too bad but very nice product
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Angélique P.
Rating: 2 out of 5
Follow-up and delivery time very disappointing, 1st package never received. But following my reminder good responsiveness and fast shipping.
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Response from BBG DECO DE HEROS
Hello Angélique, Thank you for your message. Indeed, your package has been lost by the carrier, which fortunately happens very rarely. Our team has contacted you and sent you a new item. Best regards, The BBG team
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François G.
Rating: 2 out of 5
Good product, but false availability of the product and therefore of the delivery time.
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Response from BBG DECO DE HEROS
Hello François
Thank you for your message. Indeed, the item you ordered is usually delivered to the customer within 10 days. It is manufactured in England. Our supplier encountered exceptional issues due to the very strong health crisis in England. Hence the exceptional delays. We hope that things will return to normal. Best regards.
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Liliane S.
Rating: 2 out of 5
Children's bedding set with duvet and pillow very very disappointed with the duvet and pillow.
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Response from BBG DECO DE HEROS
Hello Liliane,
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Amélie D.
Rating: 2 out of 5
The wallpaper is great, delivery times respected, however, despite all the instructions followed, there are misalignments in the design... very very unfortunate.
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Response from BBG DECO DE HEROS
Hello Amélie,
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Mathias L.
Rating: 3 out of 5
Package arrived damaged, two slight tears on the wallpaper.
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Response from BBG DECO DE HEROS
Hello
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Stelly M.
Rating: 3 out of 5
Good quality paper, very nice design but some defects at the seams.
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Response from BBG DECO DE HEROS
Hello Stelly, Thank you for your message. This wallpaper is one of our bestsellers. The manufacturer Walltastic has received numerous awards for the quality of its products. As we offered you, we can exchange this item or refund you if we find any anomalies. For that, we need precise photographs. Thank you. The BBG team
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Maquinghen W.
Rating: 3 out of 5
following a purchase from 07/09/2020
Good product. Quite fast delivery, shipping costs too high.
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Aurore F.
Rating: 3 out of 5
following a purchase from 01/08/2020
Did not receive the SMS from the pickup point, so I lost 10 days waiting for the package, and luckily I sent an email (quick response) on the site, otherwise I would have lost my package.
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Response from BBG DECO DE HEROS
Hello Aurore,
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Antonella A.
Rating: 3 out of 5
I received my son's wall mural "cars" torn in one place. The delivery time was correct.
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Response from BBG DECO DE HEROS
Hello Antonelle,
We have noted your message and are sorry that your item is damaged.
We tried to contact you to understand and resolve the issue you are experiencing.
This issue may be due to transport.
We can consider replacing your item or, if you prefer, a refund.
Keep us updated.
The team at bebegavroche.com
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Richard F.
Rating: 3 out of 5
Nothing to complain about the site but everything to their carrier. As long as 'GLS' is not replaced, my family and I will stop buying from them. Reported 3 times that there was no one at home when we were indeed present since immobilized, we had to ask a neighbor to pick up our packages from a relay. Never again.
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Response from BBG DECO DE HEROS
Hello Richard, We are sorry for this experience due to the delivery. We have forwarded your comment to the carrier GLS to conduct an investigation and resolve the issue so that it does not happen again. We thank you for your trust. The team at Bebegavroche.com
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July C.
Rating: 2 out of 5
following a purchase from 30/01/2020
Order not received in the announced time. I canceled my order. If I hadn't reached out to them, no one would have notified me
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Response from BBG DECO DE HEROS
Good evening July
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Evelyne G.
Rating: 3 out of 5
following a purchase from 10/05/2020
Top furniture, easy to assemble but it's a shame that the delivery times were not respected. Received more than 15 days later when I paid for 24/48h (delivery service not serious)
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Response from BBG DECO DE HEROS
Hello, Thank you for your comment. We regret the delays due to the deconfinement. Your bed coming from England has experienced some disruptions that are fortunately being resolved! At your service. The BBG team
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Fabienne D.
Rating: 3 out of 5
following a purchase from 08/05/2020
The poster was damaged when we unrolled the paper. White creases on the purple background. However, the tube in which it was stored was in perfect condition. So it is not due to transport.
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Response from BBG DECO DE HEROS
Hello Fabienne,
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Fatima B.
Rating: 3 out of 5
following a purchase from 29/04/2020
I am satisfied but the delivery was long
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Alix L.
Rating: 3 out of 5
following a purchase from 09/02/2020
Minnie bed pack is great and the customer service is attentive! But the delivery was too long, I waited two weeks?
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Virginie M.
Rating: 3 out of 5
following a purchase from 10/08/2019
Delivery time too long
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