★★★★★
based on 301 reviews published
Latest negative customer reviews
CUNNING AND LITTLE PROFESSIONAL I had selected two uniforms from the website at a significant cost size S After a week I see that my package still hadn't arrived and the tracking showed no signs of shipment I write to the company and they calmly respond that the uniforms I selected, although they seem available on the site and have the size I requested, are actually not available and that they will be shipped in about a month and a half and that unfortunately these things can happen at the end of the year. Not only was I not informed of this but their response was also superficial and aimed only at their interests. Unfortunately, dealing with work-related issues instead of canceling the order I decide to replace the apparently existing uniforms with two that actually exist but my request takes about a week to get confirmation. So, impatient with their attitude and seeing myself in difficulty due to work issues I decide to take only one uniform, they respond that the amount has already been paid and the order for the two uniforms has been confirmed (even though I had not received any confirmation) the moral of the story is they kept the entire amount of my money and sent me two uniforms one of which is not my size and the other is the desired size but of the only available model. To confirm their superficiality they didn't even attempt to fix the error by leaving a discount voucher or a gesture to apologize. I will not purchase again.
thank you for sharing your experience. We are sorry for the initial difficulties encountered in managing the order.
The case has been taken over by our customer service and handled until a solution was found. We take your feedback very seriously, which allows us to improve communication and management of availability.
Best regards,
The Beauty Street Team
I finally received my package today, but I received pants instead of the apron I ordered. Could you send me the correct item as soon as possible? Thank you in advance! Kim Baeyens Il Senso
After verification, your order corresponds to the pants you selected during your purchase. You can view it at any time from your customer area, in the My Orders section.
If you actually wanted to order an apron, no problem: you can return the pants to proceed with an exchange or a refund, according to your preference.
All the information regarding the return procedure is available here: https://www.beautystreet.com/fr/content/22-retours-echanges
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Our customer service is of course at your disposal to assist you in this process.
Best regards,
The Beauty Street team
Satisfied with the delivery and the items. However, the return costs are at our expense, which is fine, but the return solution is very limited, especially since you equip professionals and the products are rather high-end (professional clothing set at a high price). It can only be done at the post office, and I just paid €8.60 in postal fees. Most suppliers currently offer a more modern and advantageous return policy. I want to bring this to your attention, as it is a barrier for my office to make further purchases on your site. Best regards
Thank you for sharing your feedback, and we are delighted that you are satisfied with the delivery as well as the quality of our items.
Regarding returns, they are indeed at the customer's expense, as specified in our “Satisfaction or Refund” service available at https://www.beautystreet.com/fr/content/22-retours-echanges. This choice allows us to maintain fair prices across all our professional collections while ensuring secure tracking and quick receipt of packages by our logistics service.
However, we understand your comment about the practicality of returns and take note of your suggestion: improving our solutions is part of our projects to better meet the expectations of our professional clients.
Our customer service is, of course, at your disposal to advise you in choosing products and to assist you with your future orders.
Best regards,
The Beauty Street team
Catastrophic customer service. More than 2 months after my order, a part has still not been received. No commercial gesture, no follow-up: I am the one who has to chase them every time and the delays are always extended!
We are sincerely sorry for this experience and fully understand your dissatisfaction.
Following a quality control on production, an anomaly was detected. We did our best to keep you informed as soon as we had the information, and we made the decision — difficult but necessary — to refuse the merchandise to ensure a product that meets our standards. Unfortunately, this has resulted in an additional delay.
Rest assured that you have never been forgotten: our sales team has actively sought a solution to reduce this delay. Thanks to these efforts, we were able to obtain the missing products urgently, and your order has now been shipped.
Our customer service remains at your complete disposal for any further information.
Best regards,
The Beauty Street team
Outfits ordered at the congress in April and received 3 months later! Without any communication except for my calls to find out when this order would arrive... always the same response in 3 weeks ... finally 3 months and no commercial gesture Disappointing
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order took longer than expected to arrive and that the communication did not meet your expectations. The model you ordered is part of the new items we presented as a preview during the congress. We encountered a production delay that resulted in an extended delivery time. We are truly sorry for the inconvenience caused. Your feedback is valuable and helps us improve our services.
Best regards,
The BEAUTY STREET team
I asked for delivery to my home, then it didn't work, then I asked for a relay point and I chose one near my home. It took 3 days because they changed the relay point, which is very far away, without asking me. The fabric when I washed it was catastrophic. I washed it once, but it looks like I washed it 50 times.
Non mi sono mai arrivati i pantaloni
I ordered in August and now it's October and I still haven't received all my order. No message to warn me of the delay, nothing at all.
Hello not yet received my order
I ordered a size 52 jacket and received a size 56.
Obliged to put a star for the review to be taken into account. It doesn't deserve one.
Poor quality
I am very disappointed, I bought this aesthetic blouse kimono just because it said it was recycled green! And finally I received no label that confirms it is recycled, it is polyester (not recycled) no trace that it is really ecological. So it's misleading advertising and at an exorbitant price for a blouse made in Turkey, so it's not very good for the carbon footprint of the planet, given that it comes from Turkey!
I had the same experience with sunset, so I tried another model, but it's worse... Supposedly a luxury brand. I'm disappointed...