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C
Rating: 3 out of 5
the delivery was very satisfactory, as was the packaging of the package but the navigation on the site remains very much improvable
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Customer reviews of Beauvillé Créateur
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 192 published reviews
Summary of reviews
Beauvillé Créateur consistently impresses customers with its splendid tablecloths and exceptional quality, showcasing timeless collections and a variety of color choices that resonate well. The online ordering process is described as easy and efficient, with many praising the fast shipping and excellent packaging that ensures products arrive in pristine condition. Customers highlight the remarkable customer service, noting responsive communication and a willingness to accommodate special requests, which enhances their shopping experience.
Reviews 1 and 3 stars
Reset filtersM
Rating: 3 out of 5
The ordered dish towels are very nice, but since I want to give them as a gift, I did not receive the gift bags that I specifically requested, too bad...
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Response from Beauvillé Créateur
Hello Mrs. Lutz,
Thank you for your message, and we are delighted to hear that you like the dish towels.
We are sincerely sorry that the gift bags you requested were not included with your order. Unfortunately, it was an oversight on our part.
We will, of course, send them to you as soon as possible so that you can give your items as planned.
We apologize for this inconvenience and thank you for your understanding.
Best regards,
The Beauvilliers team
Thank you for your message, and we are delighted to hear that you like the dish towels.
We are sincerely sorry that the gift bags you requested were not included with your order. Unfortunately, it was an oversight on our part.
We will, of course, send them to you as soon as possible so that you can give your items as planned.
We apologize for this inconvenience and thank you for your understanding.
Best regards,
The Beauvilliers team
S
Rating: 3 out of 5
well-packaged article but the color hardly matches the photos on the site. The return is not easy, not clear on the site especially since no paper is provided for this purpose in the packaging.
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P
Rating: 1 out of 5
I bought five dish towels and out of the five dish towels, the quality of the dish towels is not the same, it seems that there is one dish towel that comes from China !!!!
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Response from Beauvillé Créateur
Hello Mr. Siegel,
Thank you for your message and your feedback.
We want to reassure you: all of our dish towels are made and printed in our factory in Ribeauvillé. The textile supports come from the Vosges, which guarantees consistent quality as well as careful printing time.
The majority of our dish towels are printed on a support of 82% cotton / 18% linen. Only the Alsace Gourmande, Gourmandises, and Jeu de l'Oie collections are made on a 100% cotton support, which may explain a difference in touch or appearance.
Under no circumstances are our products made in China. We remain at your disposal if you wish to discuss this further.
Wishing you a wonderful end of year celebration.
Best regards,
The Beauvilliers team
Thank you for your message and your feedback.
We want to reassure you: all of our dish towels are made and printed in our factory in Ribeauvillé. The textile supports come from the Vosges, which guarantees consistent quality as well as careful printing time.
The majority of our dish towels are printed on a support of 82% cotton / 18% linen. Only the Alsace Gourmande, Gourmandises, and Jeu de l'Oie collections are made on a 100% cotton support, which may explain a difference in touch or appearance.
Under no circumstances are our products made in China. We remain at your disposal if you wish to discuss this further.
Wishing you a wonderful end of year celebration.
Best regards,
The Beauvilliers team
E
Rating: 1 out of 5
Quick, thank you for the great service. The shopping was perfect. Your Mrs. Kunzi
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J
Rating: 1 out of 5
too many days in transit and when I use the tracking number nothing happens IANZSLZCQ
A
Rating: 3 out of 5
The products are ok but the postage is disproportionate Example: 1 kitchen towel costs 22.50€ and postage 9.50€.
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Response from Beauvillé Créateur
Hello Ms Giroud,
Thank you for your comment. We understand that shipping costs may seem high for a single piece. However, these charges reflect our delivery conditions, which are adapted to the quality and service we offer.
We would like to inform you that for all orders over €150, delivery is free. This can be an advantageous option if you wish to take advantage of this to order several products and thus reduce the cost of transport.
We hope you find this information useful and that you find our products and services to your satisfaction. If you have any further questions, please do not hesitate to contact us.
Best regards,
The Beauvillé team
Thank you for your comment. We understand that shipping costs may seem high for a single piece. However, these charges reflect our delivery conditions, which are adapted to the quality and service we offer.
We would like to inform you that for all orders over €150, delivery is free. This can be an advantageous option if you wish to take advantage of this to order several products and thus reduce the cost of transport.
We hope you find this information useful and that you find our products and services to your satisfaction. If you have any further questions, please do not hesitate to contact us.
Best regards,
The Beauvillé team
C
Rating: 3 out of 5
The tea towel that was delivered is not the one I ordered. Apart from that (!) the order and delivery went well.
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Response from Beauvillé Créateur
Hello,
We're very sorry about the error in your order. In order to solve this problem, we can provide you with a return slip for an exchange and send you the tea towel you originally ordered.
Please do not hesitate to contact us by e-mail at [email protected] or by telephone on 03 89 73 74 74. We'll be delighted to help you rectify the situation as quickly as possible.
Thank you for your understanding and patience.
Best regards,
The Beauvillé team
We're very sorry about the error in your order. In order to solve this problem, we can provide you with a return slip for an exchange and send you the tea towel you originally ordered.
Please do not hesitate to contact us by e-mail at [email protected] or by telephone on 03 89 73 74 74. We'll be delighted to help you rectify the situation as quickly as possible.
Thank you for your understanding and patience.
Best regards,
The Beauvillé team
A
Rating: 3 out of 5
Perfect products (wait for washing) - Perfect inner packaging Shipping packaging: not very professional, you'd think it was a shipment from a private individual like LE BON COIN: quite a surprise !!!
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Response from Beauvillé Créateur
Hello,
Thank you for your feedback regarding our products and the packaging. We are delighted that you are satisfied with them.
We're sorry to hear about your experience with the shipping packaging. However, we would like to inform you that we unfortunately have no control over this aspect. Nevertheless, we will pass on your comments to our logistics department so that we can contribute to continuous improvement.
We wish you all the best for the festive season.
The Beauvillé team
Thank you for your feedback regarding our products and the packaging. We are delighted that you are satisfied with them.
We're sorry to hear about your experience with the shipping packaging. However, we would like to inform you that we unfortunately have no control over this aspect. Nevertheless, we will pass on your comments to our logistics department so that we can contribute to continuous improvement.
We wish you all the best for the festive season.
The Beauvillé team
A
Rating: 1 out of 5
The tablecloth does not match the colonies on the internet. Can you refund me? Kind regards
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Response from Beauvillé Créateur
Hello, Mr Mertz,
Thank you for your message.
We have received your request concerning the tablecloth and we understand your concern. We have tried to contact you by email to clarify the situation and find an appropriate solution.
We are currently awaiting your response in order to process your refund request. We are committed to resolving this issue as quickly as possible.
Please do not hesitate to provide us with any additional information that may help us to process your request quickly.
Thank you for your understanding and patience.
Best regards,
The Beauvillé team
Thank you for your message.
We have received your request concerning the tablecloth and we understand your concern. We have tried to contact you by email to clarify the situation and find an appropriate solution.
We are currently awaiting your response in order to process your refund request. We are committed to resolving this issue as quickly as possible.
Please do not hesitate to provide us with any additional information that may help us to process your request quickly.
Thank you for your understanding and patience.
Best regards,
The Beauvillé team
P
Rating: 3 out of 5
Correct delivery.
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C
Rating: 1 out of 5
Products poorly packaged, promised glass towel not supplied. The "Ponte Vecchio" table runner does not conform at all to the item displayed: "gilding intensified by a flamboyant red" and visible on the site as such becomes a dull garnet with a beige/sandy lap, absolutely neither gilded nor flamboyant as promised on the images and item description. Very disappointed.
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D
Rating: 3 out of 5
A blue offer of products bravo ... which sometimes are no longer accessible to me due to revised prices upwards 😊
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Response from Beauvillé Créateur
Hello Mrs Bronner,
We would like to thank you for your interest in our collections.
As I'm sure you're aware, like all small and medium-sized businesses, we've recently had to contend with soaring supply and energy costs.
Even though we have borne a very large part of the costs we have had to incur, we have unfortunately been forced to raise our selling prices very slightly.
We trust that you will understand the reasons that led us to take this decision, and hope that you will continue to place your trust in us.
We look forward to serving you,
The Beauvillé team
We would like to thank you for your interest in our collections.
As I'm sure you're aware, like all small and medium-sized businesses, we've recently had to contend with soaring supply and energy costs.
Even though we have borne a very large part of the costs we have had to incur, we have unfortunately been forced to raise our selling prices very slightly.
We trust that you will understand the reasons that led us to take this decision, and hope that you will continue to place your trust in us.
We look forward to serving you,
The Beauvillé team
M
Rating: 3 out of 5
I'm happy with the product, but dissatisfied with the delivery: the package arrived open.
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A
Rating: 3 out of 5
The creation (drawings, themes etc.) are perfect, the products are also perfect, but the shipping costs are too high when you buy for example 2 dish towels
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C
Rating: 3 out of 5
very satisfied, great class!
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F
Rating: 1 out of 5
Company as we would like them all to be always like that! Smiling and efficient people on the phone, beautiful products, very fast delivery
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A
Rating: 3 out of 5
Unfortunately, the item: Alsace paper napkins was missing, but has already been paid !!! The other products are very nice and increase my Beauvillé collection !
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Response from Beauvillé Créateur
Chère Madame Uhlig,
Cher client,
Nous tenons tout d'abord à vous remercier pour votre commande passée sur notre site.
Suite à la réception de votre commentaire, nous avons le plaisir de vous informer qu'un paquet de serviettes en papier ALSACE a été envoyé à votre attention cet après-midi.
Veuillez accepter nos plus sincères excuses pour cette erreur dans la préparation de votre commande.
Nous espérons que nos produits vous donneront entière satisfaction et que vous maintiendrez votre confiance en notre marque.
Meilleures salutations,
Service Export de Beauvillé
Cher client,
Nous tenons tout d'abord à vous remercier pour votre commande passée sur notre site.
Suite à la réception de votre commentaire, nous avons le plaisir de vous informer qu'un paquet de serviettes en papier ALSACE a été envoyé à votre attention cet après-midi.
Veuillez accepter nos plus sincères excuses pour cette erreur dans la préparation de votre commande.
Nous espérons que nos produits vous donneront entière satisfaction et que vous maintiendrez votre confiance en notre marque.
Meilleures salutations,
Service Export de Beauvillé
V
Rating: 3 out of 5
Not finding it in stores, I ordered it on your site and the shipping costs are very expensive :(
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E
Rating: 3 out of 5
Unfortunately Beauvillé Créateur delivered something wrong.....
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S
Rating: 3 out of 5
All pretexts are good for me to look for gift ideas. First Small downside, during the last order, it was that we received between 24 and 48 hours the purchases by passing in world relay, I received the parcel 6 days after and I could not make the gift because the latter arrived the day of my departure.
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Response from Beauvillé Créateur
Dear Mrs. Hennequin,
Dear Client,
First of all, we would like to thank you for your loyalty to our brand and for your order IUBXSVHKV placed on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
Concerned about offering an irreproachable service, our teams systematically control all products shipped from our factories in Ribeauvillé to respect our quality standards.
Our workshops having spotted slight imperfections on the products of your order, we had to restart a new manufacture which somewhat delayed the preparation of your parcel.
We hope that you will understand and that you will continue to trust us,
With our best regards,
The Beauvillé team
Dear Client,
First of all, we would like to thank you for your loyalty to our brand and for your order IUBXSVHKV placed on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
Concerned about offering an irreproachable service, our teams systematically control all products shipped from our factories in Ribeauvillé to respect our quality standards.
Our workshops having spotted slight imperfections on the products of your order, we had to restart a new manufacture which somewhat delayed the preparation of your parcel.
We hope that you will understand and that you will continue to trust us,
With our best regards,
The Beauvillé team
C
Rating: 1 out of 5
I have not yet received my coli and no information from dpd. This non-delivery is unsatisfactory. Please use another service in the future and not dpd to send products to Germany. C.G. Stuttgart 0 stars - but this is dpd's fault...!!!!
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Response from Beauvillé Créateur
Dear Mrs. Grassmann,
Dear Client,
First of all, we would like to thank you for your confidence in our products and for placing your BAMDDIURC order on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
According to the online tracking of your order, your package is available in a relay point in Ludwigsburg. We invite you to check your mailbox to have access to all information.
Due to the delay in delivery, an incident report was immediately sent to DPD.
We are very sorry that this inconvenience, unfortunately beyond our control, affects your customer experience and hope that you will continue to trust us.
With our best regards,
The Beauvillé team
Dear Client,
First of all, we would like to thank you for your confidence in our products and for placing your BAMDDIURC order on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
According to the online tracking of your order, your package is available in a relay point in Ludwigsburg. We invite you to check your mailbox to have access to all information.
Due to the delay in delivery, an incident report was immediately sent to DPD.
We are very sorry that this inconvenience, unfortunately beyond our control, affects your customer experience and hope that you will continue to trust us.
With our best regards,
The Beauvillé team
A
Rating: 3 out of 5
It missed the tea towel in gift purchase of more than 309 bought out of sale deplorable in one year I bought 4000 € cordially
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Response from Beauvillé Créateur
Dear Mrs. Faraud,
Dear Client,
We are following up on our telephone conversation of today and would like to thank you once again for your kindness and your loyalty to our brand for all these years.
Regarding your message, we would like to apologize once again for the forgotten gift towel that was supposed to be added to your order.
Indeed, contrary to the information transmitted during your first call a few days ago, your order WSYCNIRWO has been placed outside the sales for an amount exceeding 300 € purchase.
Also, we are pleased to inform you that your gift will be sent today to your usual address via the Colissimo service of La Poste.
With our apologies, we wish you an excellent day and hope to have the pleasure of talking to you again very soon,
Best regards,
Sales Department
Dear Client,
We are following up on our telephone conversation of today and would like to thank you once again for your kindness and your loyalty to our brand for all these years.
Regarding your message, we would like to apologize once again for the forgotten gift towel that was supposed to be added to your order.
Indeed, contrary to the information transmitted during your first call a few days ago, your order WSYCNIRWO has been placed outside the sales for an amount exceeding 300 € purchase.
Also, we are pleased to inform you that your gift will be sent today to your usual address via the Colissimo service of La Poste.
With our apologies, we wish you an excellent day and hope to have the pleasure of talking to you again very soon,
Best regards,
Sales Department
M
Rating: 3 out of 5
I didn't receive the pink towels I asked for but blue ones.
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N
Rating: 3 out of 5
a little disappointed with my picoti tablecloth that I thought "coated I thought I could put a sponge on it, and it is not plasticized like my previous one (yellow and beige kitchen utensils)
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S
Rating: 3 out of 5
the quality of the towels is beautiful, but I was a little disappointed to receive a high-end item in a plastic and bubble wrap, especially since it is a gift for our daughter
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C
Rating: 3 out of 5
We thought we were seeing gold & silver on the photo; in reality, the tablecloth is grey & yellow! Disappointed ...
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C
Rating: 3 out of 5
The package was not appropriate (padded envelope containing 8 sets folded in 2 in 1 transparent pocket was therefore damaged;the goods were ok the order of the tablecloth saint tropez blue was placed and debited, 2 days later one called me to apologize but that there was a stock shortage thus that one would refund me until this tablecloth is re-edited I was not accustomed to these facts with your mark of or 3/3 for the quality of the product but 0/2 for the continuation brought to the order No commercial compensation was proposed either
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D
Rating: 3 out of 5
The package and its contents were delivered as announced by email and in perfect condition. We can trust it!
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P
Rating: 3 out of 5
The colissimo was returned to the sender on the initiative of the Post Office for the following reason: "the state of the parcel did not allow us to ensure its delivery in good conditions" Email received from Colissimo at your disposal if necessary.
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Response from Beauvillé Créateur
Dear Sir,
We have received your request and forwarded it to the appropriate department. Our teams will answer your request as soon as possible in order to provide you with all the information necessary for the proper receipt of your order.
Thank you for your loyalty and patience,
The Beauvillé team
We have received your request and forwarded it to the appropriate department. Our teams will answer your request as soon as possible in order to provide you with all the information necessary for the proper receipt of your order.
Thank you for your loyalty and patience,
The Beauvillé team
M
Rating: 1 out of 5
excellent quality made to last
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H
Rating: 3 out of 5
I ordered 2 parcels at the same time, the delivery was declared to the post office at the same time only one arrived? I don't understand why? so I can't answer better
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Response from Beauvillé Créateur
Dear Madam,
We prepare and send your orders from the day they are validated by our sales teams. Their routing depends on the carriers who take over our parcels to be sent daily. In this way, the delivery of your orders depends entirely on the logistics of the postal processing platforms, over which we have no control. We are nevertheless attentive to the good reception and the conformity of our shipments and hope that you have received your two orders in good and due form.
We remain at your disposal for any requests or assistance you may require to ensure that your customer experience is commensurate with the care we take in the preparation and delivery of your favorite items.
Sincerely yours,
The Sales Department
We prepare and send your orders from the day they are validated by our sales teams. Their routing depends on the carriers who take over our parcels to be sent daily. In this way, the delivery of your orders depends entirely on the logistics of the postal processing platforms, over which we have no control. We are nevertheless attentive to the good reception and the conformity of our shipments and hope that you have received your two orders in good and due form.
We remain at your disposal for any requests or assistance you may require to ensure that your customer experience is commensurate with the care we take in the preparation and delivery of your favorite items.
Sincerely yours,
The Sales Department
M
Rating: 3 out of 5
The towels are too small Why don't you have printed fabrics for the big old fashioned curtains?
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A
Rating: 1 out of 5
I wrote twice, and got almost stupid replies. I call back, place my order 2 days before Black Friday, without asking for rush delivery. I receive my order at price 100, and the next day I receive an offer at a discounted price of 80!!! In normal commerce, we ask the customer if he wants to wait 48 hours to get a lower price... Not at Beauvillé. It's a shame! From now on, I will refrain from doing so, as the answer was so stupid and anti-commercial. Goodbye. AB. 06 83 81 07 83
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K
Rating: 1 out of 5
In February, I received two tablecloths. Strawberry pattern. I was not expecting them to be "coated" I have not used them as they are really not appropriate for inside use. when the warmer weather comes, I will use them outdoors. I will let you know how I rate them then. Thank you KDoyle
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F
Rating: 3 out of 5
Nothing to say about the quality of the Beauvillé products but the package was opened and torn by the shipping company.
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M
Rating: 3 out of 5
Scarf received a week after the order, very damaged packaging, scarf intact, but not the presentation box, unusable to offer it. A pity.
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C
Rating: 3 out of 5
the package arrived completely broken but fortunately the content was still intact
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Response from Beauvillé Créateur
Dear Madam,
We are sorry to hear that your package arrived damaged during transport. We will not fail to refer to the carrier as soon as possible, attentive and concerned about the quality of our products as well as their delivery to your home.
We hope that the contents of your package will reflect all the attention we pay to the products that we create, think and imagine with passion and high standards.
The entire Beauvillé team is delighted to count you among our customers and we remain at your disposal for any request or information you may require.
Yours sincerely
The sales department.
We are sorry to hear that your package arrived damaged during transport. We will not fail to refer to the carrier as soon as possible, attentive and concerned about the quality of our products as well as their delivery to your home.
We hope that the contents of your package will reflect all the attention we pay to the products that we create, think and imagine with passion and high standards.
The entire Beauvillé team is delighted to count you among our customers and we remain at your disposal for any request or information you may require.
Yours sincerely
The sales department.