/10
★★★★★
based on 1786 reviews published
★★★★★
based on 1786 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The products are ok but the postage is disproportionate Example: 1 kitchen towel costs 22.50€ and postage 9.50€.
Anne-marie G.
purchased on 15/12/2024
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Answer from Beauvillé Créateur
Hello Ms Giroud,
Thank you for your comment. We understand that shipping costs may seem high for a single piece. However, these charges reflect our delivery conditions, which are adapted to the quality and service we offer.
We would like to inform you that for all orders over €150, delivery is free. This can be an advantageous option if you wish to take advantage of this to order several products and thus reduce the cost of transport.
We hope you find this information useful and that you find our products and services to your satisfaction. If you have any further questions, please do not hesitate to contact us.
Best regards,
The Beauvillé team
Thank you for your comment. We understand that shipping costs may seem high for a single piece. However, these charges reflect our delivery conditions, which are adapted to the quality and service we offer.
We would like to inform you that for all orders over €150, delivery is free. This can be an advantageous option if you wish to take advantage of this to order several products and thus reduce the cost of transport.
We hope you find this information useful and that you find our products and services to your satisfaction. If you have any further questions, please do not hesitate to contact us.
Best regards,
The Beauvillé team
2
/5
★★☆☆☆
Satisfied with the product, too bad I received it the day after I expected, I had to wait 1 day and a half to receive my parcel.
Yves P.
purchased on 14/12/2024
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Answer from Beauvillé Créateur
Good morning, Mr Parcheminey,
Thank you very much for your feedback and your satisfaction with the product. We understand your disappointment with the delivery. We would like to inform you that, although we do our best to dispatch orders as quickly as possible, unfortunately we have no control over the exact day of delivery. We simply confirm that your order is ready for dispatch. Delivery times may vary depending on the transport provider, which may cause delays.
We hope you enjoy your purchase and remain at your disposal should you have any further questions.
Best regards,
The Beauvillé team
Thank you very much for your feedback and your satisfaction with the product. We understand your disappointment with the delivery. We would like to inform you that, although we do our best to dispatch orders as quickly as possible, unfortunately we have no control over the exact day of delivery. We simply confirm that your order is ready for dispatch. Delivery times may vary depending on the transport provider, which may cause delays.
We hope you enjoy your purchase and remain at your disposal should you have any further questions.
Best regards,
The Beauvillé team
3
/5
★★★☆☆
The tea towel that was delivered is not the one I ordered. Apart from that (!) the order and delivery went well.
Catherine L.
purchased on 04/12/2024
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Answer from Beauvillé Créateur
Hello,
We're very sorry about the error in your order. In order to solve this problem, we can provide you with a return slip for an exchange and send you the tea towel you originally ordered.
Please do not hesitate to contact us by e-mail at [email protected] or by telephone on 03 89 73 74 74. We'll be delighted to help you rectify the situation as quickly as possible.
Thank you for your understanding and patience.
Best regards,
The Beauvillé team
We're very sorry about the error in your order. In order to solve this problem, we can provide you with a return slip for an exchange and send you the tea towel you originally ordered.
Please do not hesitate to contact us by e-mail at [email protected] or by telephone on 03 89 73 74 74. We'll be delighted to help you rectify the situation as quickly as possible.
Thank you for your understanding and patience.
Best regards,
The Beauvillé team
3
/5
★★★☆☆
Perfect products (wait for washing) - Perfect inner packaging Shipping packaging: not very professional, you'd think it was a shipment from a private individual like LE BON COIN: quite a surprise !!!
Anne N.
purchased on 29/11/2024
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Answer from Beauvillé Créateur
Hello,
Thank you for your feedback regarding our products and the packaging. We are delighted that you are satisfied with them.
We're sorry to hear about your experience with the shipping packaging. However, we would like to inform you that we unfortunately have no control over this aspect. Nevertheless, we will pass on your comments to our logistics department so that we can contribute to continuous improvement.
We wish you all the best for the festive season.
The Beauvillé team
Thank you for your feedback regarding our products and the packaging. We are delighted that you are satisfied with them.
We're sorry to hear about your experience with the shipping packaging. However, we would like to inform you that we unfortunately have no control over this aspect. Nevertheless, we will pass on your comments to our logistics department so that we can contribute to continuous improvement.
We wish you all the best for the festive season.
The Beauvillé team
2
/5
★★☆☆☆
I still haven't received my parcel!
Paule G.
purchased on 01/11/2024
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Answer from Beauvillé Créateur
Hello Mrs Genot Cravat,
We have read your comment and understand your concern. We would like to reassure you that your parcel was delivered yesterday. Delivery times were slightly extended due to the November 11th holiday, which caused some delays in deliveries.
Should you have any further questions or require additional information, please do not hesitate to contact our customer service department at [email protected]. We'll be delighted to help.
We thank you for your patience and hope you enjoy your order.
Best regards,
The Beauville team
We have read your comment and understand your concern. We would like to reassure you that your parcel was delivered yesterday. Delivery times were slightly extended due to the November 11th holiday, which caused some delays in deliveries.
Should you have any further questions or require additional information, please do not hesitate to contact our customer service department at [email protected]. We'll be delighted to help.
We thank you for your patience and hope you enjoy your order.
Best regards,
The Beauville team
2
/5
★★☆☆☆
The products are magnificent and I'm sorry to only give them 2 stars because the delivery was made with an incompletely copied address which did not show the place of delivery but simply the district; thanks to the deliveryman who searched in the various residences, my name was thus identified by the secretariat of the residence and recovered by chance!
Sylvie B.
purchased on 24/02/2024
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Answer from Beauvillé Créateur
Hello,
We are delighted that you have enjoyed our products, and thank you sincerely for your kind words. We would like to apologize for the shipping incident. We value your experience and will take steps to ensure that this does not happen again in the future.
Please do not hesitate to contact our customer service department on 03 89 73 74 74. We're here to help and will do everything we can to ensure your satisfaction.
Thank you again for your support and understanding.
Best regards,
The Beauvillé team
We are delighted that you have enjoyed our products, and thank you sincerely for your kind words. We would like to apologize for the shipping incident. We value your experience and will take steps to ensure that this does not happen again in the future.
Please do not hesitate to contact our customer service department on 03 89 73 74 74. We're here to help and will do everything we can to ensure your satisfaction.
Thank you again for your support and understanding.
Best regards,
The Beauvillé team
3
/5
★★★☆☆
Correct delivery.
Philippe H.
purchased on 26/12/2023
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3
/5
★★★☆☆
A blue offer of products bravo ... which sometimes are no longer accessible to me due to revised prices upwards 😊
Dominique B.
purchased on 10/07/2023
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Answer from Beauvillé Créateur
Hello Mrs Bronner,
We would like to thank you for your interest in our collections.
As I'm sure you're aware, like all small and medium-sized businesses, we've recently had to contend with soaring supply and energy costs.
Even though we have borne a very large part of the costs we have had to incur, we have unfortunately been forced to raise our selling prices very slightly.
We trust that you will understand the reasons that led us to take this decision, and hope that you will continue to place your trust in us.
We look forward to serving you,
The Beauvillé team
We would like to thank you for your interest in our collections.
As I'm sure you're aware, like all small and medium-sized businesses, we've recently had to contend with soaring supply and energy costs.
Even though we have borne a very large part of the costs we have had to incur, we have unfortunately been forced to raise our selling prices very slightly.
We trust that you will understand the reasons that led us to take this decision, and hope that you will continue to place your trust in us.
We look forward to serving you,
The Beauvillé team
3
/5
★★★☆☆
I'm happy with the product, but dissatisfied with the delivery: the package arrived open.
Marie-pierre A.
purchased on 29/05/2023
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2
/5
★★☆☆☆
Very very good
Marie-claire R.
purchased on 27/02/2023
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3
/5
★★★☆☆
The creation (drawings, themes etc.) are perfect, the products are also perfect, but the shipping costs are too high when you buy for example 2 dish towels
Anne-marie G.
purchased on 15/12/2022
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3
/5
★★★☆☆
Very satisfied, great class!
Charlotte C.
purchased on 05/12/2022
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3
/5
★★★☆☆
Unfortunately, the item: Alsace paper napkins was missing, but has already been paid !!! The other products are very nice and increase my Beauvillé collection !
Alexandra U.
purchased on 17/11/2022
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Answer from Beauvillé Créateur
Chère Madame Uhlig,
Cher client,
Nous tenons tout d'abord à vous remercier pour votre commande passée sur notre site.
Suite à la réception de votre commentaire, nous avons le plaisir de vous informer qu'un paquet de serviettes en papier ALSACE a été envoyé à votre attention cet après-midi.
Veuillez accepter nos plus sincères excuses pour cette erreur dans la préparation de votre commande.
Nous espérons que nos produits vous donneront entière satisfaction et que vous maintiendrez votre confiance en notre marque.
Meilleures salutations,
Service Export de Beauvillé
Cher client,
Nous tenons tout d'abord à vous remercier pour votre commande passée sur notre site.
Suite à la réception de votre commentaire, nous avons le plaisir de vous informer qu'un paquet de serviettes en papier ALSACE a été envoyé à votre attention cet après-midi.
Veuillez accepter nos plus sincères excuses pour cette erreur dans la préparation de votre commande.
Nous espérons que nos produits vous donneront entière satisfaction et que vous maintiendrez votre confiance en notre marque.
Meilleures salutations,
Service Export de Beauvillé
3
/5
★★★☆☆
Not finding it in stores, I ordered it on your site and the shipping costs are very expensive 🙁
Valérie L.
purchased on 28/10/2022
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2
/5
★★☆☆☆
I wanted to offer a coated tablecloth but the color on the e shop is not at all the same as in reality. Very disappointed even though I love the pattern.
Marie Laure V.
purchased on 18/07/2022
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2
/5
★★☆☆☆
The merchandise is ok but your shipping costs are way too high (I bought 3 dish towels). I already had the opportunity to tell you about it. Sincerely
Anne-marie G.
purchased on 14/07/2022
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3
/5
★★★☆☆
Unfortunately Beauvillé Créateur delivered something wrong.....
Elisabeth H.
purchased on 09/07/2022
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2
/5
★★☆☆☆
I am disappointed by the colors from the photo on the computer I saw the tablecloth with a gray background taupe and not beige yellow but the design is nice but I think there is a serious problem with the color output.
Buchheit Guy B.
purchased on 23/06/2022
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Answer from Beauvillé Créateur
Dear Ms. Buchheit,
Dear Customer,
First of all, we would like to thank you for your FFLKEMTZA order placed on our eshop on June 26th.
Following your comment on our website, we are sorry to read that the colors of the products received do not quite match your expectations.
We are particularly attentive to the colors displayed on the photos of our website, which are professionally verified by our art studio.
Despite the care taken to the images so that our customers can see the details of our products accurately, it sometimes happens that the brightness and contrast settings of computer screens show brighter or lighter colors.
We thank you in advance for your understanding and hope that you will maintain your trust in us,
With our best regards,
The Beauvillé team
Dear Customer,
First of all, we would like to thank you for your FFLKEMTZA order placed on our eshop on June 26th.
Following your comment on our website, we are sorry to read that the colors of the products received do not quite match your expectations.
We are particularly attentive to the colors displayed on the photos of our website, which are professionally verified by our art studio.
Despite the care taken to the images so that our customers can see the details of our products accurately, it sometimes happens that the brightness and contrast settings of computer screens show brighter or lighter colors.
We thank you in advance for your understanding and hope that you will maintain your trust in us,
With our best regards,
The Beauvillé team
3
/5
★★★☆☆
All pretexts are good for me to look for gift ideas. First Small downside, during the last order, it was that we received between 24 and 48 hours the purchases by passing in world relay, I received the parcel 6 days after and I could not make the gift because the latter arrived the day of my departure.
Sylvie H.
purchased on 24/06/2022
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Answer from Beauvillé Créateur
Dear Mrs. Hennequin,
Dear Client,
First of all, we would like to thank you for your loyalty to our brand and for your order IUBXSVHKV placed on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
Concerned about offering an irreproachable service, our teams systematically control all products shipped from our factories in Ribeauvillé to respect our quality standards.
Our workshops having spotted slight imperfections on the products of your order, we had to restart a new manufacture which somewhat delayed the preparation of your parcel.
We hope that you will understand and that you will continue to trust us,
With our best regards,
The Beauvillé team
Dear Client,
First of all, we would like to thank you for your loyalty to our brand and for your order IUBXSVHKV placed on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
Concerned about offering an irreproachable service, our teams systematically control all products shipped from our factories in Ribeauvillé to respect our quality standards.
Our workshops having spotted slight imperfections on the products of your order, we had to restart a new manufacture which somewhat delayed the preparation of your parcel.
We hope that you will understand and that you will continue to trust us,
With our best regards,
The Beauvillé team
3
/5
★★★☆☆
It missed the tea towel in gift purchase of more than 309 bought out of sale deplorable in one year I bought 4000 € cordially
Arlette F.
purchased on 20/06/2022
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Answer from Beauvillé Créateur
Dear Mrs. Faraud,
Dear Client,
We are following up on our telephone conversation of today and would like to thank you once again for your kindness and your loyalty to our brand for all these years.
Regarding your message, we would like to apologize once again for the forgotten gift towel that was supposed to be added to your order.
Indeed, contrary to the information transmitted during your first call a few days ago, your order WSYCNIRWO has been placed outside the sales for an amount exceeding 300 € purchase.
Also, we are pleased to inform you that your gift will be sent today to your usual address via the Colissimo service of La Poste.
With our apologies, we wish you an excellent day and hope to have the pleasure of talking to you again very soon,
Best regards,
Sales Department
Dear Client,
We are following up on our telephone conversation of today and would like to thank you once again for your kindness and your loyalty to our brand for all these years.
Regarding your message, we would like to apologize once again for the forgotten gift towel that was supposed to be added to your order.
Indeed, contrary to the information transmitted during your first call a few days ago, your order WSYCNIRWO has been placed outside the sales for an amount exceeding 300 € purchase.
Also, we are pleased to inform you that your gift will be sent today to your usual address via the Colissimo service of La Poste.
With our apologies, we wish you an excellent day and hope to have the pleasure of talking to you again very soon,
Best regards,
Sales Department
3
/5
★★★☆☆
I didn't receive the pink towels I asked for but blue ones.
Marc P.
purchased on 17/05/2022
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3
/5
★★★☆☆
A little disappointed with my picoti tablecloth that I thought "coated I thought I could put a sponge on it, and it is not plasticized like my previous one (yellow and beige kitchen utensils)
Nadine T.
purchased on 23/03/2022
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3
/5
★★★☆☆
The quality of the towels is beautiful, but I was a little disappointed to receive a high-end item in a plastic and bubble wrap, especially since it is a gift for our daughter
Simone S.
purchased on 30/01/2022
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3
/5
★★★☆☆
We thought we were seeing gold & silver on the photo; in reality, the tablecloth is grey & yellow! Disappointed ...
Catherine G.
purchased on 02/12/2021
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3
/5
★★★☆☆
The package was not appropriate (padded envelope containing 8 sets folded in 2 in 1 transparent pocket was therefore damaged;the goods were ok the order of the tablecloth saint tropez blue was placed and debited, 2 days later one called me to apologize but that there was a stock shortage thus that one would refund me until this tablecloth is re-edited I was not accustomed to these facts with your mark of or 3/3 for the quality of the product but 0/2 for the continuation brought to the order No commercial compensation was proposed either
Catherine D.
purchased on 27/11/2021
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3
/5
★★★☆☆
The package and its contents were delivered as announced by email and in perfect condition. We can trust it!
Denise P.
purchased on 02/12/2021
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3
/5
★★★☆☆
The colissimo was returned to the sender on the initiative of the Post Office for the following reason: "the state of the parcel did not allow us to ensure its delivery in good conditions" Email received from Colissimo at your disposal if necessary.
Philippe L.
purchased on 28/10/2021
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Answer from Beauvillé Créateur
Dear Sir,
We have received your request and forwarded it to the appropriate department. Our teams will answer your request as soon as possible in order to provide you with all the information necessary for the proper receipt of your order.
Thank you for your loyalty and patience,
The Beauvillé team
We have received your request and forwarded it to the appropriate department. Our teams will answer your request as soon as possible in order to provide you with all the information necessary for the proper receipt of your order.
Thank you for your loyalty and patience,
The Beauvillé team
3
/5
★★★☆☆
I ordered 2 parcels at the same time, the delivery was declared to the post office at the same time only one arrived? I don't understand why? so I can't answer better
Hélène C.
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Answer from Beauvillé Créateur
Dear Madam,
We prepare and send your orders from the day they are validated by our sales teams. Their routing depends on the carriers who take over our parcels to be sent daily. In this way, the delivery of your orders depends entirely on the logistics of the postal processing platforms, over which we have no control. We are nevertheless attentive to the good reception and the conformity of our shipments and hope that you have received your two orders in good and due form.
We remain at your disposal for any requests or assistance you may require to ensure that your customer experience is commensurate with the care we take in the preparation and delivery of your favorite items.
Sincerely yours,
The Sales Department
We prepare and send your orders from the day they are validated by our sales teams. Their routing depends on the carriers who take over our parcels to be sent daily. In this way, the delivery of your orders depends entirely on the logistics of the postal processing platforms, over which we have no control. We are nevertheless attentive to the good reception and the conformity of our shipments and hope that you have received your two orders in good and due form.
We remain at your disposal for any requests or assistance you may require to ensure that your customer experience is commensurate with the care we take in the preparation and delivery of your favorite items.
Sincerely yours,
The Sales Department
3
/5
★★★☆☆
The towels are too small Why don't you have printed fabrics for the big old fashioned curtains?
Mario M.
purchased on 30/01/2021
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3
/5
★★★☆☆
Nothing to say about the quality of the Beauvillé products but the package was opened and torn by the shipping company.
Fabienne M.
purchased on 10/04/2021
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