/10
★★★★★
based on 1417 published reviews
★★★★★
based on 1417 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The products are magnificent and I'm sorry to only give them 2 stars because the delivery was made with an incompletely copied address which did not show the place of delivery but simply the district; thanks to the deliveryman who searched in the various residences, my name was thus identified by the secretariat of the residence and recovered by chance!
Sylvie B.
purchased on 24/02/2024
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Answer from
Beauvillé Créateur
Hello,
We are delighted that you have enjoyed our products, and thank you sincerely for your kind words. We would like to apologize for the shipping incident. We value your experience and will take steps to ensure that this does not happen again in the future.
Please do not hesitate to contact our customer service department on 03 89 73 74 74. We're here to help and will do everything we can to ensure your satisfaction.
Thank you again for your support and understanding.
Best regards,
The Beauvillé team
We are delighted that you have enjoyed our products, and thank you sincerely for your kind words. We would like to apologize for the shipping incident. We value your experience and will take steps to ensure that this does not happen again in the future.
Please do not hesitate to contact our customer service department on 03 89 73 74 74. We're here to help and will do everything we can to ensure your satisfaction.
Thank you again for your support and understanding.
Best regards,
The Beauvillé team
3/5
★★★☆☆
Correct delivery.
Philippe H.
purchased on 26/12/2023
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3/5
★★★☆☆
A blue offer of products bravo ... which sometimes are no longer accessible to me due to revised prices upwards 😊
Dominique B.
purchased on 10/07/2023
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Answer from
Beauvillé Créateur
Hello Mrs Bronner,
We would like to thank you for your interest in our collections.
As I'm sure you're aware, like all small and medium-sized businesses, we've recently had to contend with soaring supply and energy costs.
Even though we have borne a very large part of the costs we have had to incur, we have unfortunately been forced to raise our selling prices very slightly.
We trust that you will understand the reasons that led us to take this decision, and hope that you will continue to place your trust in us.
We look forward to serving you,
The Beauvillé team
We would like to thank you for your interest in our collections.
As I'm sure you're aware, like all small and medium-sized businesses, we've recently had to contend with soaring supply and energy costs.
Even though we have borne a very large part of the costs we have had to incur, we have unfortunately been forced to raise our selling prices very slightly.
We trust that you will understand the reasons that led us to take this decision, and hope that you will continue to place your trust in us.
We look forward to serving you,
The Beauvillé team
3/5
★★★☆☆
I'm happy with the product, but dissatisfied with the delivery: the package arrived open.
Marie-pierre A.
purchased on 29/05/2023
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2/5
★★☆☆☆
Very very good
Marie-claire R.
purchased on 27/02/2023
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3/5
★★★☆☆
The creation (drawings, themes etc.) are perfect, the products are also perfect, but the shipping costs are too high when you buy for example 2 dish towels
Anne-marie G.
purchased on 15/12/2022
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3/5
★★★☆☆
Very satisfied, great class!
Charlotte C.
purchased on 05/12/2022
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3/5
★★★☆☆
Unfortunately, the item: Alsace paper napkins was missing, but has already been paid !!! The other products are very nice and increase my Beauvillé collection !
Alexandra U.
purchased on 17/11/2022
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Answer from
Beauvillé Créateur
Chère Madame Uhlig,
Cher client,
Nous tenons tout d'abord à vous remercier pour votre commande passée sur notre site.
Suite à la réception de votre commentaire, nous avons le plaisir de vous informer qu'un paquet de serviettes en papier ALSACE a été envoyé à votre attention cet après-midi.
Veuillez accepter nos plus sincères excuses pour cette erreur dans la préparation de votre commande.
Nous espérons que nos produits vous donneront entière satisfaction et que vous maintiendrez votre confiance en notre marque.
Meilleures salutations,
Service Export de Beauvillé
Cher client,
Nous tenons tout d'abord à vous remercier pour votre commande passée sur notre site.
Suite à la réception de votre commentaire, nous avons le plaisir de vous informer qu'un paquet de serviettes en papier ALSACE a été envoyé à votre attention cet après-midi.
Veuillez accepter nos plus sincères excuses pour cette erreur dans la préparation de votre commande.
Nous espérons que nos produits vous donneront entière satisfaction et que vous maintiendrez votre confiance en notre marque.
Meilleures salutations,
Service Export de Beauvillé
3/5
★★★☆☆
Not finding it in stores, I ordered it on your site and the shipping costs are very expensive 🙁
Valérie L.
purchased on 28/10/2022
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2/5
★★☆☆☆
I wanted to offer a coated tablecloth but the color on the e shop is not at all the same as in reality. Very disappointed even though I love the pattern.
Marie Laure V.
purchased on 18/07/2022
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2/5
★★☆☆☆
The merchandise is ok but your shipping costs are way too high (I bought 3 dish towels). I already had the opportunity to tell you about it. Sincerely
Anne-marie G.
purchased on 14/07/2022
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3/5
★★★☆☆
Unfortunately Beauvillé Créateur delivered something wrong.....
Elisabeth H.
purchased on 09/07/2022
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2/5
★★☆☆☆
I am disappointed by the colors from the photo on the computer I saw the tablecloth with a gray background taupe and not beige yellow but the design is nice but I think there is a serious problem with the color output.
Buchheit Guy B.
purchased on 23/06/2022
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Answer from
Beauvillé Créateur
Dear Ms. Buchheit,
Dear Customer,
First of all, we would like to thank you for your FFLKEMTZA order placed on our eshop on June 26th.
Following your comment on our website, we are sorry to read that the colors of the products received do not quite match your expectations.
We are particularly attentive to the colors displayed on the photos of our website, which are professionally verified by our art studio.
Despite the care taken to the images so that our customers can see the details of our products accurately, it sometimes happens that the brightness and contrast settings of computer screens show brighter or lighter colors.
We thank you in advance for your understanding and hope that you will maintain your trust in us,
With our best regards,
The Beauvillé team
Dear Customer,
First of all, we would like to thank you for your FFLKEMTZA order placed on our eshop on June 26th.
Following your comment on our website, we are sorry to read that the colors of the products received do not quite match your expectations.
We are particularly attentive to the colors displayed on the photos of our website, which are professionally verified by our art studio.
Despite the care taken to the images so that our customers can see the details of our products accurately, it sometimes happens that the brightness and contrast settings of computer screens show brighter or lighter colors.
We thank you in advance for your understanding and hope that you will maintain your trust in us,
With our best regards,
The Beauvillé team
3/5
★★★☆☆
All pretexts are good for me to look for gift ideas. First Small downside, during the last order, it was that we received between 24 and 48 hours the purchases by passing in world relay, I received the parcel 6 days after and I could not make the gift because the latter arrived the day of my departure.
Sylvie H.
purchased on 24/06/2022
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Answer from
Beauvillé Créateur
Dear Mrs. Hennequin,
Dear Client,
First of all, we would like to thank you for your loyalty to our brand and for your order IUBXSVHKV placed on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
Concerned about offering an irreproachable service, our teams systematically control all products shipped from our factories in Ribeauvillé to respect our quality standards.
Our workshops having spotted slight imperfections on the products of your order, we had to restart a new manufacture which somewhat delayed the preparation of your parcel.
We hope that you will understand and that you will continue to trust us,
With our best regards,
The Beauvillé team
Dear Client,
First of all, we would like to thank you for your loyalty to our brand and for your order IUBXSVHKV placed on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
Concerned about offering an irreproachable service, our teams systematically control all products shipped from our factories in Ribeauvillé to respect our quality standards.
Our workshops having spotted slight imperfections on the products of your order, we had to restart a new manufacture which somewhat delayed the preparation of your parcel.
We hope that you will understand and that you will continue to trust us,
With our best regards,
The Beauvillé team
3/5
★★★☆☆
It missed the tea towel in gift purchase of more than 309 bought out of sale deplorable in one year I bought 4000 € cordially
Arlette F.
purchased on 20/06/2022
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Answer from
Beauvillé Créateur
Dear Mrs. Faraud,
Dear Client,
We are following up on our telephone conversation of today and would like to thank you once again for your kindness and your loyalty to our brand for all these years.
Regarding your message, we would like to apologize once again for the forgotten gift towel that was supposed to be added to your order.
Indeed, contrary to the information transmitted during your first call a few days ago, your order WSYCNIRWO has been placed outside the sales for an amount exceeding 300 € purchase.
Also, we are pleased to inform you that your gift will be sent today to your usual address via the Colissimo service of La Poste.
With our apologies, we wish you an excellent day and hope to have the pleasure of talking to you again very soon,
Best regards,
Sales Department
Dear Client,
We are following up on our telephone conversation of today and would like to thank you once again for your kindness and your loyalty to our brand for all these years.
Regarding your message, we would like to apologize once again for the forgotten gift towel that was supposed to be added to your order.
Indeed, contrary to the information transmitted during your first call a few days ago, your order WSYCNIRWO has been placed outside the sales for an amount exceeding 300 € purchase.
Also, we are pleased to inform you that your gift will be sent today to your usual address via the Colissimo service of La Poste.
With our apologies, we wish you an excellent day and hope to have the pleasure of talking to you again very soon,
Best regards,
Sales Department
3/5
★★★☆☆
I didn't receive the pink towels I asked for but blue ones.
Marc P.
purchased on 17/05/2022
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3/5
★★★☆☆
A little disappointed with my picoti tablecloth that I thought "coated I thought I could put a sponge on it, and it is not plasticized like my previous one (yellow and beige kitchen utensils)
Nadine T.
purchased on 23/03/2022
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3/5
★★★☆☆
The quality of the towels is beautiful, but I was a little disappointed to receive a high-end item in a plastic and bubble wrap, especially since it is a gift for our daughter
Simone S.
purchased on 30/01/2022
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3/5
★★★☆☆
We thought we were seeing gold & silver on the photo; in reality, the tablecloth is grey & yellow! Disappointed ...
Catherine G.
purchased on 02/12/2021
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3/5
★★★☆☆
The package and its contents were delivered as announced by email and in perfect condition. We can trust it!
Denise P.
purchased on 02/12/2021
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3/5
★★★☆☆
The colissimo was returned to the sender on the initiative of the Post Office for the following reason: "the state of the parcel did not allow us to ensure its delivery in good conditions" Email received from Colissimo at your disposal if necessary.
Philippe L.
purchased on 28/10/2021
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Answer from
Beauvillé Créateur
Dear Sir,
We have received your request and forwarded it to the appropriate department. Our teams will answer your request as soon as possible in order to provide you with all the information necessary for the proper receipt of your order.
Thank you for your loyalty and patience,
The Beauvillé team
We have received your request and forwarded it to the appropriate department. Our teams will answer your request as soon as possible in order to provide you with all the information necessary for the proper receipt of your order.
Thank you for your loyalty and patience,
The Beauvillé team
3/5
★★★☆☆
I ordered 2 parcels at the same time, the delivery was declared to the post office at the same time only one arrived? I don't understand why? so I can't answer better
Hélène C.
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Answer from
Beauvillé Créateur
Dear Madam,
We prepare and send your orders from the day they are validated by our sales teams. Their routing depends on the carriers who take over our parcels to be sent daily. In this way, the delivery of your orders depends entirely on the logistics of the postal processing platforms, over which we have no control. We are nevertheless attentive to the good reception and the conformity of our shipments and hope that you have received your two orders in good and due form.
We remain at your disposal for any requests or assistance you may require to ensure that your customer experience is commensurate with the care we take in the preparation and delivery of your favorite items.
Sincerely yours,
The Sales Department
We prepare and send your orders from the day they are validated by our sales teams. Their routing depends on the carriers who take over our parcels to be sent daily. In this way, the delivery of your orders depends entirely on the logistics of the postal processing platforms, over which we have no control. We are nevertheless attentive to the good reception and the conformity of our shipments and hope that you have received your two orders in good and due form.
We remain at your disposal for any requests or assistance you may require to ensure that your customer experience is commensurate with the care we take in the preparation and delivery of your favorite items.
Sincerely yours,
The Sales Department
3/5
★★★☆☆
The towels are too small Why don't you have printed fabrics for the big old fashioned curtains?
Mario M.
purchased on 30/01/2021
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3/5
★★★☆☆
Nothing to say about the quality of the Beauvillé products but the package was opened and torn by the shipping company.
Fabienne M.
purchased on 10/04/2021
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3/5
★★★☆☆
Scarf received a week after the order, very damaged packaging, scarf intact, but not the presentation box, unusable to offer it. A pity.
Martine V.
purchased on 12/04/2021
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3/5
★★★☆☆
The package arrived completely broken but fortunately the content was still intact
Catherine D.
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Answer from
Beauvillé Créateur
Dear Madam,
We are sorry to hear that your package arrived damaged during transport. We will not fail to refer to the carrier as soon as possible, attentive and concerned about the quality of our products as well as their delivery to your home.
We hope that the contents of your package will reflect all the attention we pay to the products that we create, think and imagine with passion and high standards.
The entire Beauvillé team is delighted to count you among our customers and we remain at your disposal for any request or information you may require.
Yours sincerely
The sales department.
We are sorry to hear that your package arrived damaged during transport. We will not fail to refer to the carrier as soon as possible, attentive and concerned about the quality of our products as well as their delivery to your home.
We hope that the contents of your package will reflect all the attention we pay to the products that we create, think and imagine with passion and high standards.
The entire Beauvillé team is delighted to count you among our customers and we remain at your disposal for any request or information you may require.
Yours sincerely
The sales department.