Reviews BEBE2LUXE

The product arrived broken, I sent you the video you requested via WhatsApp and you haven't responded.

The reclining mode is too laid back, otherwise the swing's power cable broke after just 3 months, the swing no longer works, so I am really disappointed.

The 4 legs received are identical, impossible to assemble my bed

Second order for me and for the second time I receive a broken product. The first was a car seat (which I kept because the broken part did not hinder use) and the second a stroller (a screw fell from I don't know where and a snap button from the basket under the stroller broke) The return costs are at the customer's expense even though it is not my fault, I do not approve. I will never order from this site again. I don't even know why I wanted to repeat the experience with you. I have a broken stroller that I have to return at my expense, it's very annoying. Waste of time, money, and energy.

The package was not delivered to the right place, and now that I have finally been able to retrieve my package, the swing does not work, I sent an email and I am now waiting for a response, so for now I am giving only one star.

Hello, damaged item and very, very dirty!!!

Swing worked for 3 months. So still under warranty. Customer service response? You do not have the correct power supply for the product, even though it is the one that was sent with the product, they don't even know what they are selling, it's absurd. Moreover, the customer service person offers to sell me a power supply and a base when the issue is supposedly the power supply...

The co-sleeping was already assembled and put back in the packaging, it was not in good condition, dirty marks. scattered parts

Not received

I did not receive the package

Never received my package!

I ordered 2 multifunctional LOUNA cradles and neither of them works. I charged them to the max and they still don't work, neither the music nor the swing. I paid over €370, this is unacceptable, and I have only received one response and since then nothing. I am still waiting to be refunded!!!!!

Very disappointed with the delivery

I am not at all satisfied with this order and I will not order from you again. I ordered the bouncer in violet and received it in gray, this is not correct work on your part!!!

Seat displayed on sale and then goes back to the normal price at the time of the order. After exchanging with the site, it turns out that it was the last day of sales on this product (but not on others....). I ended up ordering at the normal price, at the time of the order it was impossible to choose a pickup point (it only offered me pickup points in Bordeaux (I am north of Toulouse!), and impossible to change!!), I ended up ordering for home delivery..... that's a lot of compromises for a purchase over 200€.

Bad experience, order scheduled for 48h not delivered, and no possibility to track the order, phone number doesn't answer.

Did not receive the correct product, much more expensive price to receive in 48 hours in addition to 5 days

Delivery arrived well after the indicated date.

Belt problem on the stroller. Safety compromised. Please contact us as soon as possible.

I bought a plug for the Louna crib, it doesn't work and despite my messages, it's impossible to return the product, each time I'm asked if it's the crib that doesn't work or the plug, in short, I will never order again, luckily it was a small budget

I ordered a co-sleeper and some parts were damaged, bent. We had to straighten them to assemble the product. I sent photos to request a commercial gesture and I received €15, I found the gesture really ridiculous!!! So I do not recommend.

Order received quickly but incomplete, waiting for a solution

Hello, The Luna does not swing. Can you tell me how to activate this? Otherwise, I prefer to return the item which loses all interest for rocking our baby. Thank you for your response

I have been trying to contact customer service for several days and nothing, absolutely nothing. The device I bought and had sent to my friend, the plug burned after 5 minutes of use with her baby inside. At 139 euros for a swing, I expected at least to have quality. How to get a refund without the possibility of being reimbursed.

It's a shame my child doesn't like the direction it goes...

We ordered 5 items. Of the 5 items, 2 arrived very quickly (but separately, so we had to organize for the receptions) and we are still missing 3 products to this day. The after-sales service does not answer the phone, we are still waiting for a response from them to know if the products will be delivered one day or not. We are very disappointed with the after-sales service of this site and the tracking of packages. We are waiting for an urgent response from this site. We think we will no longer order through this site.

I ordered a black car seat, it arrived gray, I try to contact by phone impossible and the email address does not exist!!!

Bought 2 items and received only one, I am really disappointed. Now I have to wait to get the rest of my order after claiming

I received the chair 15 days ago, I find it very good except that I have a problem with the app, we can't get the swing to work. We have sent an email and called customer service several times. We are still waiting for a response. Without a response, we will return it. I find that very unfortunate.

I can't say that it's satisfactory. I couldn't track the delivery times, it's written nowhere on the account after the order, so the wait of 3 weeks to a month without information and without knowing when I would be delivered was very long. I regretted not making my purchase in a store. And the swing broke down completely after barely a month and very little use since the baby doesn't particularly like being on it. Here I am again facing the hassle of a return and the wait. The site is so poorly designed!! You can't find the information and a place to click to report a malfunction or a malfunction form. In short, hell, I won't buy from them again even if the product itself is quite nice. What a shame: a decent site, delivery tracking, customer service, is really necessary for an expensive product.

I am not satisfied with the delivery and the time it took

A one-month delay I am waiting to receive my order and I have not received anything for the wait

The wait was very long, moreover I was promised a refund of the shipping costs which was never done. But the item is suitable.

No seriousness, swing broke down in 2 weeks, no one on the phone, no response to emails, they were supposed to keep me informed 3 days before for the renewal but no feedback!!!

I ordered a car seat 6 months ago for my 18-month-old son, everything was perfect. I then decided to order the same for the birth of my baby in December 2022.. 1st Problem: the delivery was delayed (hard to hear when you pay nearly €40 in shipping fees).. 2nd problem: color error (ordered in burgundy, received in black), too bad the seat costs €180! I contacted customer service to find a solution, bad surprise, the hotline is only open 3 hours/day and 4 days/7. I filled out the web form and the response was late.. In the end, I received the seat on Friday at 4:45 PM for a departure on Christmas vacation at 7 PM: 2 possible options, return the seat and give up the vacation or keep it and give up the chosen color.. Since I was told that even if the mistake was theirs, they would not take it back if it had been used.. In the end, I was compensated €20. Very disappointed, I will not order again on this site and I will not recommend it to my friends either.

Very poor, I was supposed to receive my package for Christmas, a gift for my grandson and I did not receive it, very very disappointed and I had to buy another gift, extra costs

The item I received was very good except that since I got it, the vibration does not work.

My order was placed more than a month ago, it was supposedly delivered on a day when I was still at work. So I couldn't receive it, I asked where it was dropped off, no response was given to me. And I imagine that after more than a month I won't get one. I still have no return. I made a complaint in which the site committed to provide me with a return within 7 days. The 7 days are long gone and they don't even bother to respond to my various emails. So I am currently hospitalized, and I have to chase them to get compensation. It's a disaster. My item was quite expensive and now they are ghosting me and giving no news. I find that unacceptable and not correct. It was a first order. And I will let others know to never order from this merchant.

My daughter is very poorly positioned in this seat, her head is constantly leaning forward despite the seat being reclined

I don't find it very nice to charge customers for shipping fees, especially when it comes to a baby registry set up by the future parents. The entire family and friends are unhappy.