/10
★★★★★
based on 8424 reviews published
★★★★★
based on 8424 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The reclining mode is too laid back, otherwise the swing's power cable broke after just 3 months, the swing no longer works, so I am really disappointed.
Malïa G.
purchased on 07/01/2025
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1
/5
★☆☆☆☆
The 4 legs received are identical, impossible to assemble my bed
Fatoumata D.
purchased on 27/01/2025
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1
/5
★☆☆☆☆
Second order for me and for the second time I receive a broken product. The first was a car seat (which I kept because the broken part did not hinder use) and the second a stroller (a screw fell from I don't know where and a snap button from the basket under the stroller broke) The return costs are at the customer's expense even though it is not my fault, I do not approve. I will never order from this site again. I don't even know why I wanted to repeat the experience with you. I have a broken stroller that I have to return at my expense, it's very annoying. Waste of time, money, and energy.
Melissa B.
purchased on 09/03/2025
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Answer from BEBE2LUXE
Hello, We thank you for sharing your experience. We are sincerely sorry to learn that you encountered problems with your orders and fully understand your frustration. The quality of our products is a priority for us, and it is regrettable that this did not meet your expectations. However, returns within 1 month after receiving the order or during the 2 years of your product's warranty are free. Could you please contact customer service by email at: [email protected]? We will respond within 24 hours to find a solution quickly. Best regards, The bebe2luxe.fr team
1
/5
★☆☆☆☆
The package was not delivered to the right place, and now that I have finally been able to retrieve my package, the swing does not work, I sent an email and I am now waiting for a response, so for now I am giving only one star.
Sandy V.
purchased on 29/01/2025
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1
/5
★☆☆☆☆
Hello, damaged item and very, very dirty!!!
Cerescu S.
purchased on 25/01/2025
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for customer service expertise: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
Swing worked for 3 months. So still under warranty. Customer service response? You do not have the correct power supply for the product, even though it is the one that was sent with the product, they don't even know what they are selling, it's absurd. Moreover, the customer service person offers to sell me a power supply and a base when the issue is supposedly the power supply...
'jordan' D.
purchased on 31/08/2024
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1
/5
★☆☆☆☆
The co-sleeping was already assembled and put back in the packaging, it was not in good condition, dirty marks. scattered parts
Leila E.
purchased on 27/11/2024
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1
/5
★☆☆☆☆
Not received
Dylan P.
purchased on 13/11/2024
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1
/5
★☆☆☆☆
I did not receive the package
Ouahiba C.
purchased on 06/11/2024
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 business hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
Never received my package!
Maessya J.
purchased on 05/10/2024
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
I ordered 2 multifunctional LOUNA cradles and neither of them works. I charged them to the max and they still don't work, neither the music nor the swing. I paid over €370, this is unacceptable, and I have only received one response and since then nothing. I am still waiting to be refunded!!!!!
Awa S.
purchased on 12/08/2024
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Answer from BEBE2LUXE
Hello, Thank you for your message. The Louna only works when it is plugged into the socket. There are no batteries inside, it does not charge. Best regards, the BEBE2LUXE team
1
/5
★☆☆☆☆
Very disappointed with the delivery
Corinne G.
purchased on 05/07/2024
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1
/5
★☆☆☆☆
I am not at all satisfied with this order and I will not order from you again. I ordered the bouncer in violet and received it in gray, this is not correct work on your part!!!
Nezaket O.
purchased on 23/07/2024
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1
/5
★☆☆☆☆
Seat displayed on sale and then goes back to the normal price at the time of the order. After exchanging with the site, it turns out that it was the last day of sales on this product (but not on others....). I ended up ordering at the normal price, at the time of the order it was impossible to choose a pickup point (it only offered me pickup points in Bordeaux (I am north of Toulouse!), and impossible to change!!), I ended up ordering for home delivery..... that's a lot of compromises for a purchase over 200€.
Flavie D.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
Bad experience, order scheduled for 48h not delivered, and no possibility to track the order, phone number doesn't answer.
Mohamed C.
purchased on 03/07/2024
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
Did not receive the correct product, much more expensive price to receive in 48 hours in addition to 5 days
Alexandre H.
purchased on 22/06/2024
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
Delivery arrived well after the indicated date.
Isma M.
purchased on 10/03/2024
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
Belt problem on the stroller. Safety compromised.
Please contact us as soon as possible.
Noura O.
purchased on 07/03/2024
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales expertise: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
I bought a plug for the Louna crib, it doesn't work and despite my messages, it's impossible to return the product, each time I'm asked if it's the crib that doesn't work or the plug, in short, I will never order again, luckily it was a small budget
Viviane L.
purchased on 29/02/2024
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1
/5
★☆☆☆☆
I ordered a co-sleeper and some parts were damaged, bent. We had to straighten them to assemble the product. I sent photos to request a commercial gesture and I received €15, I found the gesture really ridiculous!!! So I do not recommend.
Mailys M.
purchased on 06/02/2024
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1
/5
★☆☆☆☆
Order received quickly but incomplete, waiting for a solution
Suhella B.
purchased on 23/11/2023
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Answer from BEBE2LUXE
Hello, we are sorry for the missing items, a return is in progress to refund your order. Best regards, The Bebe2luxe team
1
/5
★☆☆☆☆
Hello,
The Luna does not swing. Can you tell me how to activate this? Otherwise, I prefer to return the item which loses all interest for rocking our baby.
Thank you for your response
Cecilia N.
purchased on 23/11/2023
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Answer from BEBE2LUXE
Hello, the latch must certainly be misaligned, please contact our customer service at [email protected] if you haven't already, we will help you 🙂 Best regards, The Bebe2luxe team
1
/5
★☆☆☆☆
I have been trying to contact customer service for several days and nothing, absolutely nothing.
The device I bought and had sent to my friend, the plug burned after 5 minutes of use with her baby inside.
At 139 euros for a swing, I expected at least to have quality.
How to get a refund without the possibility of being reimbursed.
Acheteur Vérifié
purchased on 02/11/2023
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Answer from BEBE2LUXE
Hello, we are sorry for the problem encountered with your product. A return is in progress to assess the product and understand what may have happened. A refund will be made once the assessment is completed. Best regards, The Bebe2luxe team
1
/5
★☆☆☆☆
It's a shame my child doesn't like the direction it goes...
Acheteur Vérifié
purchased on 06/08/2023
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Answer from BEBE2LUXE
Hello, we are sorry that the product does not meet your expectations. Unfortunately, this can happen, tastes and colors are not up for discussion 😉 You have the option to return the product within 30 days to get a refund. Contact us directly at [email protected], we will help you. Best regards, The Bebe2luxe team
1
/5
★☆☆☆☆
We ordered 5 items. Of the 5 items, 2 arrived very quickly (but separately, so we had to organize for the receptions) and we are still missing 3 products to this day. The after-sales service does not answer the phone, we are still waiting for a response from them to know if the products will be delivered one day or not. We are very disappointed with the after-sales service of this site and the tracking of packages. We are waiting for an urgent response from this site. We think we will no longer order through this site.
Acheteur Vérifié
purchased on 18/07/2023
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Answer from BEBE2LUXE
Hello, we are sorry that the after-sales service could not advise you quickly enough. The order preparer indicates that the accessories are in one of the large boxes (car seat or swing). Has the problem been resolved? If not, please contact us at [email protected] Best regards, The Bebe2luxe team
1
/5
★☆☆☆☆
I ordered a black car seat, it arrived gray, I try to contact by phone impossible and the email address does not exist!!!
Acheteur Vérifié
purchased on 28/06/2023
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1
/5
★☆☆☆☆
Bought 2 items and received only one, I am really disappointed. Now I have to wait to get the rest of my order after claiming
Acheteur Vérifié
purchased on 09/06/2023
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1
/5
★☆☆☆☆
I received the chair 15 days ago, I find it very good except that I have a problem with the app, we can't get the swing to work. We have sent an email and called customer service several times. We are still waiting for a response. Without a response, we will return it. I find that very unfortunate.
Acheteur Vérifié
purchased on 09/03/2023
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1
/5
★☆☆☆☆
I can't say that it's satisfactory. I couldn't track the delivery times, it's written nowhere on the account after the order, so the wait of 3 weeks to a month without information and without knowing when I would be delivered was very long. I regretted not making my purchase in a store. And the swing broke down completely after barely a month and very little use since the baby doesn't particularly like being on it. Here I am again facing the hassle of a return and the wait. The site is so poorly designed!! You can't find the information and a place to click to report a malfunction or a malfunction form. In short, hell, I won't buy from them again even if the product itself is quite nice. What a shame: a decent site, delivery tracking, customer service, is really necessary for an expensive product.
Acheteur Vérifié
purchased on 15/01/2023
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1
/5
★☆☆☆☆
I am not satisfied with the delivery and the time it took
Acheteur Vérifié
purchased on 07/02/2023
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.