/10
★★★★★
based on 8424 reviews published
★★★★★
based on 8424 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Give the option to choose the delivery company
Acheteur Vérifié
purchased on 03/12/2017
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3
/5
★★★☆☆
Product is very good but delivery was deplorable. The carrier did not call me while I was at home and left the package at a relay point. Reordered the broken swing. Swing is very good, excellent product.
Acheteur Vérifié
purchased on 03/05/2017
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2
/5
★★☆☆☆
Big problem with delivery times
Acheteur Vérifié
purchased on 05/02/2018
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Answer from BEBE2LUXE
Hello,
Have you contacted customer service about this?
Regards,
Have you contacted customer service about this?
Regards,
3
/5
★★★☆☆
Not many items
Acheteur Vérifié
purchased on 09/03/2018
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3
/5
★★★☆☆
The car seat The One is very good, it's the 2nd one we buy because we find it really functional and safe. However, we found out after paying for it that it was out of stock, we had to contact customer service 1 month later because we still hadn't heard anything, they confirmed that we would be delivered but we received nothing on the announced date while the package was marked as delivered on the site. We contacted customer service again who finally followed up on the delivery and we finally received it.
Acheteur Vérifié
purchased on 04/02/2018
Translated review
3
/5
★★★☆☆
Fast and serious shipping. I ordered the swing but it has a defect in the swinging, as after a few uses the swinging is jerky.
Acheteur Vérifié
purchased on 08/07/2017
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3
/5
★★★☆☆
I feel like this site is always on sale. So are the prices real?
Acheteur Vérifié
purchased on 04/03/2018
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3
/5
★★★☆☆
Order tracking needs improvement, as well as delivery tracking. Bebe2luxe is unreachable by phone, after the phone message it says that you can leave a message and will be called back but in fact it cuts off immediately, you can't even leave a message.
Acheteur Vérifié
purchased on 10/03/2018
Translated review
2
/5
★★☆☆☆
The delivery was chaotic: not delivered on time despite the misleading emails from the site, + huge phone bill after 15 calls with their delivery service. And after more than 10 days we finally received it... far from the 2-3 days. And no reimbursement of delivery costs.
For the seat okay but the seatbelt closure system is not practical at all.
Acheteur Vérifié
purchased on 07/07/2017
Translated review
Answer from BEBE2LUXE
Hello,
You ordered on our site on a Friday.
Your package was shipped the following Tuesday for a scheduled delivery on Thursday.
As indicated in your emails, we did not 'simulate' a delivery with GLS...
We are very sorry for the inconvenience caused by the delay in your delivery.
Best regards,
You ordered on our site on a Friday.
Your package was shipped the following Tuesday for a scheduled delivery on Thursday.
As indicated in your emails, we did not 'simulate' a delivery with GLS...
We are very sorry for the inconvenience caused by the delay in your delivery.
Best regards,
3
/5
★★★☆☆
A decent site
The product is quite good overall But we put batteries in it logically and it turned out that the batteries melted to this day we have cleaned the device well put in new batteries and the product does not work. I would like to know what we can do so that I have a working device because since my daughter was born she hasn't used it.
Batteries melting in a device is quite surprising especially after 2 days of installation
Acheteur Vérifié
purchased on 03/11/2017
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3
/5
★★★☆☆
The site is very good, the order shipment needs to be reviewed. Package received in a condition just not acceptable
Acheteur Vérifié
purchased on 18/09/2017
Translated review
3
/5
★★★☆☆
Very good products, but delivery side company really horrible, I do not recommend the site if the delivery service remains the same
Acheteur Vérifié
purchased on 20/03/2018
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3
/5
★★★☆☆
Delivery really too long
Acheteur Vérifié
purchased on 28/07/2017
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3
/5
★★★☆☆
Top products, just received it with several days of delay.
Acheteur Vérifié
purchased on 31/01/2018
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2
/5
★★☆☆☆
I bought a swing, it is very good, my son loves it. The only downside would be the delivery, my package was lost and I had a lot of trouble receiving it, I am very disappointed about that, but I will order again soon, hoping not to be disappointed this time.
Acheteur Vérifié
purchased on 04/05/2017
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3
/5
★★★☆☆
Delivery problem
Acheteur Vérifié
purchased on 29/07/2017
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3
/5
★★★☆☆
Good except for the delivery service, which I would rate poorly. The delivery person gave my car seat to a neighbor I didn't know and signed for me. With a cesarean section, I had to go down myself to retrieve and carry the 15 kg package.
Acheteur Vérifié
purchased on 06/07/2017
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3
/5
★★★☆☆
Well, until now I hadn't had any problems. But I haven't received everything from my order! Sure, I was refunded but disappointed.
Acheteur Vérifié
purchased on 29/05/2017
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3
/5
★★★☆☆
Fast and careful shipping, reasonable price, products seem to be of good quality but quite impractical...
Used for 2 months, the first problems are showing (car seat straps getting stuck, etc...)... Let's see!
Overall disappointed, but the prices are reasonable...
Acheteur Vérifié
purchased on 04/10/2017
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3
/5
★★★☆☆
Delivery costs too high
Acheteur Vérifié
purchased on 01/05/2017
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Answer from BEBE2LUXE
Hello, All our delivery rates are listed. Best regards,
3
/5
★★★☆☆
The products are very good. Reasonable quality-price ratio. There are just very few products..
Acheteur Vérifié
purchased on 08/01/2018
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3
/5
★★★☆☆
I had an issue with my order: a car seat. Arrived quickly but slightly damaged, so I refused it. And it took an extremely long time to receive another one in perfect condition, like two months, I had to follow up. Phew, it ended well, I finally received my nice car seat in very good condition.
Acheteur Vérifié
purchased on 10/11/2017
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3
/5
★★★☆☆
Very satisfied with my isofix one car seat and the speed of delivery.. I just wish the site had a bit more sales of items... I find there is not much.
Acheteur Vérifié
purchased on 11/12/2017
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3
/5
★★★☆☆
I find that the site lacks a bit of color and does not highlight the super products from bebe2luxe enough.
Acheteur Vérifié
purchased on 19/03/2018
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