/10
★★★★★
based on 8424 reviews published
★★★★★
based on 8424 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
A one-month delay I am waiting to receive my order and I have not received anything for the wait
Acheteur Vérifié
purchased on 05/02/2023
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Answer from BEBE2LUXE
Hello, we apologize for this exceptional wait, the shipping costs were refunded 48 hours after receipt of the package. This may take several days depending on the banks. Do not hesitate to contact us directly at: [email protected] if you have any further questions. Best regards, The Bebe2luxe team
1
/5
★☆☆☆☆
The wait was very long, moreover I was promised a refund of the shipping costs which was never done. But the item is suitable.
Acheteur Vérifié
purchased on 29/01/2023
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Answer from BEBE2LUXE
Hello, we apologize for this exceptional delay, as agreed the shipping costs have been refunded today. Thank you for updating your review 😉 Best regards, The Bebe2luxe team
1
/5
★☆☆☆☆
No seriousness, swing broke down in 2 weeks, no one on the phone, no response to emails, they were supposed to keep me informed 3 days before for the renewal but no feedback!!!
Acheteur Vérifié
purchased on 28/01/2023
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Answer from BEBE2LUXE
Hello, we are sorry for the problem encountered, a product exchange is in progress, do not hesitate to contact us again at our email [email protected] if needed. Best regards, The Bebe2luxe team
1
/5
★☆☆☆☆
I ordered a car seat 6 months ago for my 18-month-old son, everything was perfect. I then decided to order the same for the birth of my baby in December 2022.. 1st Problem: the delivery was delayed (hard to hear when you pay nearly €40 in shipping fees).. 2nd problem: color error (ordered in burgundy, received in black), too bad the seat costs €180! I contacted customer service to find a solution, bad surprise, the hotline is only open 3 hours/day and 4 days/7. I filled out the web form and the response was late.. In the end, I received the seat on Friday at 4:45 PM for a departure on Christmas vacation at 7 PM: 2 possible options, return the seat and give up the vacation or keep it and give up the chosen color.. Since I was told that even if the mistake was theirs, they would not take it back if it had been used.. In the end, I was compensated €20. Very disappointed, I will not order again on this site and I will not recommend it to my friends either.
Acheteur Vérifié
purchased on 19/12/2022
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Answer from BEBE2LUXE
Hello, we are sorry that your experience on our site did not meet your expectations. Regarding the delivery, we do not understand, the order was placed on 19/12 and the package was delivered on 22/12, so 48 hours later, there was no delay in delivery. Regarding the color issue, we indeed sent the wrong color and we are sorry, but unfortunately this can happen especially during the holiday season. We immediately offered you an exchange or to keep the received color against a refund of €20 as compensation. From the moment a seat is used, it cannot indeed be returned for a refund or exchange, we had clearly specified this during your complaint. We understand that this is inconvenient for you, but we could not recover the seat after it had been used during the entire vacation. Best regards, The Bebe2luxe team.
1
/5
★☆☆☆☆
Very poor, I was supposed to receive my package for Christmas, a gift for my grandson and I did not receive it, very very disappointed and I had to buy another gift, extra costs
Acheteur Vérifié
purchased on 17/12/2022
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. A delivery was attempted on 23/12 but an additional address was necessary for the delivery person to find you, hence the later delay unfortunately. If needed, we are available by email and we respond within 24 working hours at the following address: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
The item I received was very good except that since I got it, the vibration does not work.
Acheteur Vérifié
purchased on 11/10/2022
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 business hours at the following address to find a quick solution and arrange a free return of your product for service expertise: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
My order was placed more than a month ago, it was supposedly delivered on a day when I was still at work. So I couldn't receive it, I asked where it was dropped off, no response was given to me. And I imagine that after more than a month I won't get one. I still have no return.
I made a complaint in which the site committed to provide me with a return within 7 days.
The 7 days are long gone and they don't even bother to respond to my various emails.
So I am currently hospitalized, and I have to chase them to get compensation.
It's a disaster.
My item was quite expensive and now they are ghosting me and giving no news.
I find that unacceptable and not correct.
It was a first order. And I will let others know to never order from this merchant.
Acheteur Vérifié
purchased on 18/09/2022
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. An investigation is underway to locate your package, this may take about 7 days indeed, we apologize for this delay. We are currently at J+8 business days and GLS confirms a closure of the investigation today. A response has been provided to your email, if you have any further questions do not hesitate to contact us directly at: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
My daughter is very poorly positioned in this seat, her head is constantly leaning forward despite the seat being reclined
Acheteur Vérifié
purchased on 05/08/2022
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales service expertise: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
I don't find it very nice to charge customers for shipping fees, especially when it comes to a baby registry set up by the future parents. The entire family and friends are unhappy.
Acheteur Vérifié
purchased on 17/06/2022
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Answer from BEBE2LUXE
Hello, thank you for your feedback, we are sorry for your dissatisfaction but we are an independent website, we are not linked to any baby registry or any baby registry site. The future parents wanted to add one of our car seats (which we have no access to) to their list (and we thank them for that :)), which weighs more than 17kg, shipping fees are indeed charged on our site, perhaps the future parents should have indicated this on their list to avoid surprises when ordering. Have a nice day 🙂 Best regards, The Bebe2luxe team
1
/5
★☆☆☆☆
Some parts are missing
Acheteur Vérifié
purchased on 18/05/2022
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1
/5
★☆☆☆☆
I give the lowest rating because I did not receive the package and I have to wait 7 days for the delivery person to give an answer and then we will see what happens... However, the car seat was an emergency for my daughter who is not comfortable in her cozy
Acheteur Vérifié
purchased on 20/04/2022
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. An investigation is underway to locate your package, this can indeed take up to 7 days, we are sorry for this delay. If you have any questions, do not hesitate to contact us directly at: [email protected] Best regards, your customer service.
1
/5
★☆☆☆☆
Website nothing to say very well explained
Order shipped quickly
Just the customer service should just explain in more detail when the item is defective for a new shipment of the product
Acheteur Vérifié
purchased on 19/04/2022
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Answer from BEBE2LUXE
Hello, We are sorry that customer service did not meet your expectations. We have reviewed the case and do not understand your rating of 1/5. You received the damaged product and we are sorry for that, but customer service immediately handled your request by offering to send a replacement part. We are always open to any questions, just ask us via this link: [email protected] We always respond with pleasure. Best regards, your customer service.
1
/5
★☆☆☆☆
Bag is useless, I will never order again
Acheteur Vérifié
purchased on 06/02/2022
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Answer from BEBE2LUXE
Hello, are you experiencing a problem with our item? Please feel free to contact us at the following email address, we are here to help: [email protected] Best regards, KANDK
1
/5
★☆☆☆☆
Very poor delivery tracking, impossible to reach them by phone, never again
Acheteur Vérifié
purchased on 07/01/2022
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
1
/5
★☆☆☆☆
I did not receive the correct car seat, customer service has been playing with me for a week. Moreover, they do not answer the phone and they respond to emails after 24 or 48 hours.
Acheteur Vérifié
purchased on 05/01/2022
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Answer from BEBE2LUXE
Hello, we are sorry for the reference error. Like many companies, we have been affected by Covid which has reduced our staff, a response was guaranteed within 24/48 hours to emails, the office being exceptionally closed during this period. A new package was sent as soon as possible, the rest is currently in progress. For all requests, we remain available from your customer area. Best regards, Bebe2luxe
1
/5
★☆☆☆☆
Meh.
Acheteur Vérifié
purchased on 18/12/2021
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Answer from BEBE2LUXE
Hello, Are you experiencing a problem with our product? Please do not hesitate to contact us at the following address if that is the case, we are here to help: [email protected] Best regards, KANDK
1
/5
★☆☆☆☆
We received the swing well but had a functioning problem, we returned it with a return number but we have no news.
Acheteur Vérifié
purchased on 17/11/2021
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Answer from BEBE2LUXE
Hello, we have received your package, it has been examined, a package will be shipped within 48 business hours. For any questions, please contact us directly via this link: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team.
1
/5
★☆☆☆☆
-
Acheteur Vérifié
purchased on 19/11/2021
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Answer from BEBE2LUXE
Hello, Have you encountered a problem please? Ct, KANDK
1
/5
★☆☆☆☆
I don't have the content
Acheteur Vérifié
purchased on 10/11/2021
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Answer from BEBE2LUXE
Hello, please do not hesitate to contact us via this link in case of any problems encountered with the delivery or with the product, we are here to help you: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
1
/5
★☆☆☆☆
Change the delivery company, they changed the date and time of delivery 3 times, otherwise the product is perfect
Acheteur Vérifié
purchased on 13/10/2021
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
1
/5
★☆☆☆☆
No problem with the delivery, however I received a product that does not work and I called for a refund but got no response. Very disappointed..
Acheteur Vérifié
purchased on 15/09/2021
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Answer from BEBE2LUXE
Hello, we are sorry that the product received is defective. An order manager is currently in contact with you to resolve the issue as soon as possible. Best regards, the Bebe2luxe team
1
/5
★☆☆☆☆
Order very late!
Chaotic delivery, I was supposed to be refunded for the delivery fees, I never received anything!!!! Hours on the phone, for a delivery after 6/7 weeks,
I do NOT recommend AT ALL.
Catastrophic!!!! Lamentable.
I gave birth and still had not received my order, it’s shameful!!!!
Acheteur Vérifié
purchased on 06/08/2021
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Answer from BEBE2LUXE
Hello, we are sorry to read how much this delay has caused you trouble. As indicated several times by email, we encountered a production delay beyond our control. This resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Have a very nice day. Best regards, the Bebe2luxe team
1
/5
★☆☆☆☆
I received a defective seat, knowing that they do not accept returns in apartments but only in houses, I had to arrange for the return to be made at someone else's place. Moreover, I had to follow up 3 times with customer service because they were not able to provide me with a quick return, and I was told that my seat model was out of stock while it is available for order on the site. I made a complaint for a commercial gesture hoping it will be favorable knowing that this is the second time I buy from them. I am disappointed with customer service.
Acheteur Vérifié
purchased on 04/09/2021
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Answer from BEBE2LUXE
Hello, we are sorry for the problem encountered with the product and our after-sales service. Indeed, returns of bulky packages are complicated, home pickups are only possible if you live in a villa/house, and relay points do not accept overly bulky packages. We are sorry that this has been complicated. Regarding the Airtwist, they are currently available for sale but with an estimated delivery date around October 15. As you rightly pointed out, we are currently out of stock, and restocking is planned around October 12. An after-sales service representative is currently in contact with you regarding your complaint. Have a nice day. Best regards, the Bebe2luxe team
1
/5
★☆☆☆☆
Not satisfied with the slow delivery and incomplete delivery, missing an item
Acheteur Vérifié
purchased on 05/08/2021
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Answer from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This has resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for keeping it despite the conditions. If you haven't already, please contact our after-sales service if an item is missing from the order. Have a very nice day. Best regards, the Bebe2luxe team
1
/5
★☆☆☆☆
I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.
Acheteur Vérifié
purchased on 18/08/2021
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Answer from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
1
/5
★☆☆☆☆
I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.
Acheteur Vérifié
purchased on 18/08/2021
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Answer from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
1
/5
★☆☆☆☆
Swing received today. I ordered 2 Louna, one gray and one pink for my twins, and I only received one, the gray one. My husband and I unpacked it to see if everything was okay, but the A and B buttons are super hard, I couldn't manage to tilt it or close it afterwards, it gets stuck at the height levels, there are only 2 heights whereas it is indicated 5 heights in the booklet. We haven't tested the batteries and the power cable because just these 2 malfunctions disappointed us, impossible for me as a mom to tilt it, I see this defect a lot in the reviews. And by the way, I am waiting for news about my second swing that I paid for... a return will be made for the gray one.
Acheteur Vérifié
purchased on 31/07/2021
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Answer from BEBE2LUXE
Hello, we are sorry for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Your cradles were shipped this week. We hope they will bring you complete satisfaction. Have a very nice day. Best regards, the Bebe2luxe team.
1
/5
★☆☆☆☆
Site not particularly attractive or intuitive.
Acheteur Vérifié
purchased on 02/08/2021
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Answer from BEBE2LUXE
Hello, thank you for your feedback, all comments and ideas are welcome to help us improve, feel free to share them with us via this link: https://www.bebe2luxe.fr/fr/contactez-nous 🙂 Have a nice day.
1
/5
★☆☆☆☆
Following the receipt of my package, I have an issue with the product. I contacted by phone but received no response as it is vacation time. I sent an email and was supposed to get a reply within 48 hours. It's been a week and still nothing. Eventually, my handy partner disassembled the product and fixed the problem, although it is still not optimal. Too bad, customer service is non-existent.
Acheteur Vérifié
purchased on 02/08/2021
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Answer from BEBE2LUXE
Hello, we are sorry, indeed the office was closed until today, we replied the day after your email, we can send you a screenshot if you wish. Is the problem persisting? You can contact us again via this link https://www.bebe2luxe.fr/fr/contactez-nous. Best regards, the Bebe2luxe team.
1
/5
★☆☆☆☆
Unusable product.
Acheteur Vérifié
purchased on 03/08/2021
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