/10
★★★★★
based on 8424 reviews published
★★★★★
based on 8424 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The delivery took too long, it took a lot of time
Acheteur Vérifié
purchased on 11/06/2021
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1
/5
★☆☆☆☆
It's a shame that the person did not take my comment into account, I specified that my package should be dropped off at 101 with a neighbor.
Acheteur Vérifié
purchased on 16/05/2021
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Answer from BEBE2LUXE
Hello, delivery only takes place at the address indicated when ordering. Regarding your package, it was delivered in 72 hours to the initially indicated address, which is perfectly normal. Best regards, the Bebe2luxe team.
1
/5
★☆☆☆☆
Very disappointed.
Acheteur Vérifié
purchased on 09/04/2021
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1
/5
★☆☆☆☆
Received the package all torn
Acheteur Vérifié
purchased on 28/02/2021
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1
/5
★☆☆☆☆
Very disappointed with this product. It doesn't work. Bronchial doesn't work. I put in batteries and it still doesn't work. Really disappointed with this product. I have contacted Bebe2luxe to find a solution.
Acheteur Vérifié
purchased on 27/01/2021
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1
/5
★☆☆☆☆
Very dissatisfied
Acheteur Vérifié
purchased on 27/01/2021
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1
/5
★☆☆☆☆
I have not yet received the car seat ordered for my daughter, it's starting to take a long time.
Acheteur Vérifié
purchased on 20/12/2020
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Answer from BEBE2LUXE
Hello, we are sorry for the problem encountered. Your order was placed on 20/12 and the package is noted delivered on 23/12. An email has been sent to your customer area to resolve the issue quickly. Don't worry, we are here to help you. Best regards, the Bebe2luxe team
1
/5
★☆☆☆☆
Very good site but poor delivery
Acheteur Vérifié
purchased on 14/12/2020
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1
/5
★☆☆☆☆
Very long delivery, more than two weeks, prices change on the site, as for the quality, I don't know, it was a gift.
Acheteur Vérifié
purchased on 09/12/2020
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Answer from BEBE2LUXE
Hello, thank you for your feedback. You ordered an item deliverable between December 16 and 18 (announced on the product sheet). You received your package on 21/12, which is 1 business day late and not 2 weeks as announced. We apologize for the day of delay but unfortunately, this type of delay is possible during this holiday season, especially during this particular period when the number of packages to be delivered has been significant. Regarding the price, it has indeed changed in recent weeks due to Black Friday and Black Week like most websites participating in these operations. Wishing you a wonderful end of year holiday season. Best regards, the Bebe2luxe team.
1
/5
★☆☆☆☆
Received a broken item, no response to the return request made 5 days ago, and for the phone, it's only an answering machine! Disappointment for our broken Christmas gift at 159€...
Acheteur Vérifié
purchased on 11/12/2020
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Answer from BEBE2LUXE
Hello, we are sorry for the inconvenience encountered, we received an email on 18/12 and we responded on 21/12 during the day. A package is currently being prepared to replace the broken part. Best regards, the Bebe2luxe team.
1
/5
★☆☆☆☆
Box arrived very damaged. The foot of the swing is bent, I had to straighten the foot before fixing the swing and all the other accessories. I bought a swing for 90 EUR that I received damaged. I will never recommend from you again and I advise anyone to buy something on this site. Thank you, best regards.
Acheteur Vérifié
purchased on 08/12/2020
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Answer from BEBE2LUXE
Hello, we are sorry for the problem encountered. It is not normal that you received a damaged product, why did you not contact us directly by email about this? We only became aware of the problem through this review. It's a shame, our customer service team is very responsive and attentive to customers. Several emails have been sent without response today. Please feel free to respond to it in order to take the necessary steps for you to receive a compliant and undamaged product. Best regards, the Bebe2luxe team.
1
/5
★☆☆☆☆
Still not delivered, the delivery is systematically postponed
Acheteur Vérifié
purchased on 29/11/2020
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Answer from BEBE2LUXE
Hello, your package appears to have been delivered on 1/12. If this is not the case, please contact us via this link: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
1
/5
★☆☆☆☆
Very disappointed
Acheteur Vérifié
purchased on 28/11/2020
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Answer from BEBE2LUXE
Hello, we are sorry that you are disappointed with your order with us. We contacted you shortly after your review but we never received a response that day. What exactly is happening with your order? Don't forget that we are here to help you. Best regards, the Bebe2luxe team
1
/5
★☆☆☆☆
I have not received my order
Acheteur Vérifié
purchased on 10/11/2020
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1
/5
★☆☆☆☆
Item arrived defective... I do not recommend this site.
Acheteur Vérifié
purchased on 10/11/2020
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1
/5
★☆☆☆☆
The Bluetooth function does not work, the button on the swing is not even lit.
Acheteur Vérifié
purchased on 29/10/2020
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Answer from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
1
/5
★☆☆☆☆
Order never received and it’s me, the customer, who has to prove that the carrier lost my package by doing millions of impossible things. Never order from them.
Acheteur Vérifié
purchased on 28/10/2020
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Answer from BEBE2LUXE
Hello, we are sorry for the problem encountered.
Unfortunately, your package appears to be delivered even though you have not received it.
We simply asked you to check if the package was available at the pickup point indicated by the carrier and if it was not, to fill out a non-receipt certificate to unblock the situation.
Until then, the millions of impossible things remain reasonable and unfortunately necessary to help you.
Best regards, the Bebe2luxe team
Unfortunately, your package appears to be delivered even though you have not received it.
We simply asked you to check if the package was available at the pickup point indicated by the carrier and if it was not, to fill out a non-receipt certificate to unblock the situation.
Until then, the millions of impossible things remain reasonable and unfortunately necessary to help you.
Best regards, the Bebe2luxe team
1
/5
★☆☆☆☆
Defective bouncer received, impossible to reach you, really disappointed, no response to calls or emails, impossible to contact, I will not let this go, please contact me as soon as possible, my baby can't even use the bouncer
Acheteur Vérifié
purchased on 18/10/2020
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Answer from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
1
/5
★☆☆☆☆
Purchase for nothing
Acheteur Vérifié
purchased on 10/10/2020
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Answer from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
1
/5
★☆☆☆☆
Really bad, complete scam
Acheteur Vérifié
purchased on 04/10/2020
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Answer from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
1
/5
★☆☆☆☆
I waited more than a month and a half for my package!! While a friend ordered and received her package 2 days later??!! When I told them after several email exchanges, they always replied with the same thing that was written on the site, which was false, it said 24 to 48 hours. Anyway, in addition, GLS asks you to schedule your delivery, they delivered it a day early when I wasn't there of course, so I had to wait 3 more days. Moreover, they wrote to me saying there was a problem with my package, which was false, it arrived perfectly fine. Fortunately, the product is of good quality.
Acheteur Vérifié
purchased on 07/08/2020
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Answer from BEBE2LUXE
Hello, thank you for your message, we accept all ratings, good or bad, only when they are justified. During your order, the delivery time was indeed clearly indicated and on several occasions (under the add to cart button, in blue in the product description, as well as at the time of validating the order). We can hardly do better, but you may not have paid attention, that can happen. Your friend probably ordered a different item in stock because the delivery is indeed 48/72 hours once the package is shipped, so the estimated delivery date for each item must be taken into account. We informed you, once the package was shipped, of a delivery between September 24 and 28 (with a weekend in between), and your package was indeed delivered within the allotted time (on 28/09). We will contact you by email. Best regards, the Bebe2luxe team.
1
/5
★☆☆☆☆
Delivery not made, the delivery person did not come to our house and put it in a relay point. Shameful!!!! I would like to be refunded for my shipping costs. We pay shipping costs for nothing.
Acheteur Vérifié
purchased on 19/09/2020
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Answer from BEBE2LUXE
Hello, we are sorry for the problem encountered. Your tracking indicates that the delivery person attempted to deliver to you the day before but a supplementary address was necessary. The next day the package was put in delivery to a relay point certainly for these reasons. It should be noted that the amount of shipping costs is the same whether it is a home delivery or a relay point. An email has been sent to the carrier to find out more. Best regards, the Bebe2luxe team
1
/5
★☆☆☆☆
Very bad service I am not satisfied because the delivery person lives next to my package and is not informed to pick up your package and does not call me to inform that your package is directly outside. that's why I am not satisfied.
Acheteur Vérifié
purchased on 31/08/2020
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1
/5
★☆☆☆☆
Never again
Acheteur Vérifié
purchased on 21/08/2020
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1
/5
★☆☆☆☆
I am not happy, I received the package but the color did not match my order
Acheteur Vérifié
purchased on 23/08/2020
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1
/5
★☆☆☆☆
I did not receive the right color. Ordered gray, received pink, super, I have a boy at home. I am still waiting for news from my messages.
Acheteur Vérifié
purchased on 20/08/2020
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1
/5
★☆☆☆☆
I paid for a delivery at 9 euros and finally I have to pick up my package at the other end of the city (Nice)
Acheteur Vérifié
purchased on 09/08/2020
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1
/5
★☆☆☆☆
The delivery is a disaster, no oversight before shipping: I first received a stroller of the wrong color, then a stroller missing a wheel!
Acheteur Vérifié
purchased on 22/07/2020
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1
/5
★☆☆☆☆
Very disappointed, I would hesitate to order on this site now.
Acheteur Vérifié
purchased on 01/08/2020
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1
/5
★☆☆☆☆
Delivery times are not respected. False advertising. Compensation request denied, a scandal!!!
Acheteur Vérifié
purchased on 12/05/2020
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