/10
★★★★★
based on 8424 reviews published
★★★★★
based on 8424 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Unfortunately, the swinging does not work.
Acheteur Vérifié
purchased on 25/02/2022
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 business hours at the following address to find a quick solution and organize a free return of your product for service expertise: [email protected] Best regards, your customer service.
3
/5
★★★☆☆
I didn't understand how to send the gift I reserved for my daughter without revealing the financial details... a great mother a bit disappointed...
Acheteur Vérifié
purchased on 11/02/2022
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2
/5
★★☆☆☆
Fast delivery. Nice design and sturdy but still a bit disappointed with the product: A piece of plastic is stuck to the arm and won't come off. It seems to have melted onto the device. Customer service offered to replace the arm. I would have preferred a discount. The other arm squeaks when the swing is in motion. The seat does not open (in the lying position) when the swing mode is on. I am also disappointed that there is no full music but only excerpts of 3 melodies. The vibration mode, which exists in other brands, would have been a plus.
Acheteur Vérifié
purchased on 14/02/2022
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Answer from BEBE2LUXE
Hello, we are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for customer service expertise: [email protected], by the way, a solution has been proposed, we are waiting for your feedback. There are indeed 12 melodies + 2 nature sounds, the different positions of the seat are well mentioned in the product description depending on the chosen mode. The vibration mode is indeed non-existent on our model. Please do not hesitate to ask us any necessary questions via our email address to help you use the product as effectively as possible. Best regards, the Bebe2luxe team
3
/5
★★★☆☆
A bit of a long wait.
Acheteur Vérifié
purchased on 15/01/2022
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3
/5
★★★☆☆
It's okay, still disappointed.
Acheteur Vérifié
purchased on 22/12/2021
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3
/5
★★★☆☆
Mediocre delivery. Package left on time but had a lot of difficulty being delivered.
Acheteur Vérifié
purchased on 13/12/2021
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK.
3
/5
★★★☆☆
Very fast delivery
Acheteur Vérifié
purchased on 29/11/2021
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3
/5
★★★☆☆
Good nothing to say
Acheteur Vérifié
purchased on 01/11/2021
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3
/5
★★★☆☆
Car seat very good but I ordered one red and one blue and I was sent 2 red, couldn't return them because I really needed them
Acheteur Vérifié
purchased on 29/11/2021
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Answer from BEBE2LUXE
Hello, We apologize for the reference error. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your Bebe2luxe customer service
3
/5
★★★☆☆
Product conforms to the order
Acheteur Vérifié
purchased on 28/11/2021
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2
/5
★★☆☆☆
Due to an inability to enter a billing address different from the delivery address, I received the package at my home (in the Paris region) instead of at the young parents' home, who live 400 km away!
Acheteur Vérifié
purchased on 14/11/2021
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Answer from BEBE2LUXE
Hello, the billing address can be different from the delivery address, this is possible in the delivery address section. For more information, please do not hesitate to contact us directly via this link: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
3
/5
★★★☆☆
The site is good and the product matches the description. However, the carrier responsible for delivering the packages is not serious at all, and when we contact luxury baby to inform them that we haven't received our package, they believe the carrier... They should change carriers.
Acheteur Vérifié
purchased on 06/11/2021
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
2
/5
★★☆☆☆
Very fast delivery. The seat is not inclined enough rear-facing, so my baby has a bad posture when he falls asleep. Quite disappointed
Acheteur Vérifié
purchased on 12/11/2021
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Answer from BEBE2LUXE
Hello, we are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution to resolve your child's seating position issue: [email protected] Best regards, your Bebe2luxe customer service
3
/5
★★★☆☆
The delivery person really needs to come to the house and not pretend!
Acheteur Vérifié
purchased on 29/10/2021
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
2
/5
★★☆☆☆
Problem with the color
Acheteur Vérifié
purchased on 19/10/2021
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Answer from BEBE2LUXE
Hello, We are sorry for the problem encountered with the product reference. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return for exchange: [email protected] Best regards, your Bebe2luxe customer service.
3
/5
★★★☆☆
Shipping costs too expensive
Acheteur Vérifié
purchased on 09/10/2021
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3
/5
★★★☆☆
Fast delivery.
Acheteur Vérifié
purchased on 12/08/2021
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3
/5
★★★☆☆
Very good site, but long delivery time due to restocking
Acheteur Vérifié
purchased on 12/08/2021
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3
/5
★★★☆☆
I ordered 2 car seats and only 1 was delivered, I had to make a complaint to the site for the delivery of the 2nd seat
Acheteur Vérifié
purchased on 21/09/2021
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2
/5
★★☆☆☆
Order placed at the beginning of August, delivered mid-September.
Acheteur Vérifié
purchased on 05/08/2021
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Answer from BEBE2LUXE
Hello, we are sorry for this exceptional delivery delay. We encountered a significant delay in the production of our products including the Alpha swing. We thank you for being patient in the face of this setback. We hope the product will bring you complete satisfaction 🙂 Have a nice day. Best regards, the Bebe2luxe team
3
/5
★★★☆☆
I only give 3 stars because of the disastrous delivery by GLS. There were several days of delivery delay due to the lack of professionalism of the delivery person. In the end, my package was delivered on our trash bins outside our home. This is unacceptable considering we paid €8.90 for delivery fees.
The ALPHA swing (violet color) that we received is perfect, it is an excellent quality/price ratio. It assembles very quickly and easily. It is even better than the swings of the same type from the brand 4Moms which are much more expensive and that babies tolerate poorly..... So I recommend this product but be careful with the delivery by GLS.
Acheteur Vérifié
purchased on 06/09/2021
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3
/5
★★★☆☆
The product itself is very good. But a wait of 2 months to receive the product and a somewhat unprofessional delivery. The product was left in the garden in the rain behind the house, without any notification...
Acheteur Vérifié
purchased on 26/07/2021
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3
/5
★★★☆☆
I ordered a black stroller, I have the order confirmation and we received it in pink.
Acheteur Vérifié
purchased on 19/08/2021
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3
/5
★★★☆☆
Navigation is simple and delivery is fast.
Acheteur Vérifié
purchased on 07/08/2021
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2
/5
★★☆☆☆
Not serious at all! I ordered a swing, 2 weeks after my order no news. I follow up to get an approximate date for delivery (the shipment is supposed to be made 8 days later! Of course, none of this is specified at the time of purchase). 10 days later still no news, I follow up AGAIN to understand what is happening and finally the swing is no longer in stock in all colors... and then no, finally there is gray left! Their customer service by phone is almost always closed. They are still responsive to emails. For the product, I am satisfied but the communication is zero! So I give the 2 stars only for the swing.
Acheteur Vérifié
purchased on 04/08/2021
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Answer from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. We informed customers as soon as new information was communicated to us. This has caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time, and we thank you for keeping it despite the circumstances. Your package was shipped 14 days after purchase (order on 4/08, shipment on 18/08), a response was always given to your emails despite this delay, we do not understand where the unanswered emails are: the first email sent by you was sent on the 9th, response on the 10th to inform you of the delay, on the 17th we offered you a color exchange, and on the 18th your package was shipped. We remain at your disposal for any further requests from your customer area. Have a very nice day. Best regards, the Bebe2luxe team.
3
/5
★★★☆☆
Few products, more childcare and baby products would be nice!
Acheteur Vérifié
purchased on 20/07/2021
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3
/5
★★★☆☆
Very well explained site.
Acheteur Vérifié
purchased on 30/05/2021
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3
/5
★★★☆☆
Prices change ...
Acheteur Vérifié
purchased on 02/07/2021
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3
/5
★★★☆☆
The delivery person rang the bell, specified that the carton is behind the door and goodbye. Very little communication. But delivery was well done. Haven't looked inside yet.
Acheteur Vérifié
purchased on 25/06/2021
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3
/5
★★★☆☆
Rass
Acheteur Vérifié
purchased on 10/06/2021
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