/10
★★★★★
based on 8424 reviews published
★★★★★
based on 8424 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fast delivery
Acheteur Vérifié
purchased on 09/06/2021
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3
/5
★★★☆☆
Hello, I had to change the color, no red available before early August, too bad.
Acheteur Vérifié
purchased on 31/05/2021
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3
/5
★★★☆☆
Order was perfect, but paying ~€13 for a delivery that ultimately arrives 96 hours later is not great.
Acheteur Vérifié
purchased on 07/06/2021
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Answer from BEBE2LUXE
Hello, thank you for your feedback, your order was placed on 07/06 and was shipped the same day. It was delivered as agreed 48/72 hours later, on 10/06 (see tracking). Have a nice day 🙂 Best regards, the Bebe2luxe team.
2
/5
★★☆☆☆
I did not receive the package I originally ordered and I hope to receive it one day.
Acheteur Vérifié
purchased on 03/06/2021
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Answer from BEBE2LUXE
Hello, we apologize for the package error, has the problem been resolved since? Best regards, the Bebe2luxe team.
3
/5
★★★☆☆
Good site.
Acheteur Vérifié
purchased on 16/05/2021
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3
/5
★★★☆☆
The baby seat is comfortable but not optimal in use. My baby in the lying position, facing backward, is not really lying down and thus had his head falling when he fell asleep. There is no instruction manual provided with the order. The belt to secure the baby is not easy to use, I don't know if it's me who couldn't manage it or the design, but the belt was too tight around my baby's thighs. Why is the belt attachment fixed? I can't really say that I am satisfied, I bought this product following a friend's recommendation who is satisfied, but after taking a 1400 km trip with the seat, it's not the best for my baby.
Acheteur Vérifié
purchased on 29/04/2021
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Answer from BEBE2LUXE
Hello, we are sorry for the missing manual, it should be present in the package. We have just sent it to you by email. The cushions are indeed adjustable according to your child's size. We let you discover the manual, if you have any questions, please do not hesitate. Best regards, the Bebe2luxe team.
2
/5
★★☆☆☆
Very disappointed because the only two toys to hold must be fixed on the arch, which is normal, but this last one must be completely closed on the baby when the baby is inside; whereas it is not necessary to fold everything normally, it would have been wise to just put a clip ring alone. In short, to avoid.
Acheteur Vérifié
purchased on 30/05/2021
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3
/5
★★★☆☆
I received my package quickly but I received the Luna deck chair with a strap defect. The same day I called them and they are sending me a new fabric. Other than that, it's quite difficult to close, but it's pretty.
Acheteur Vérifié
purchased on 26/05/2021
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Answer from BEBE2LUXE
Hello, thank you very much for your feedback despite the problem encountered. We remain available for any other requests if needed 😉 Have a nice day. Best regards, the Bebe2luxe team.
3
/5
★★★☆☆
Delivery was more than mediocre, I have rarely seen such an incompetent carrier, after 10 days I received my package, I was supposed to receive it 2 days after ordering. I am still satisfied with the swing.
Acheteur Vérifié
purchased on 16/05/2021
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2
/5
★★☆☆☆
Too many emails
Acheteur Vérifié
purchased on 22/05/2021
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Answer from BEBE2LUXE
Hello, we are sorry if the information was too much via email. If you wish, we can close your account to avoid any further emails. Just request it via this link: https://www.bebe2luxe.fr/fr/contactez-nous. We still hope that your experience on our site is positive and that the product fully satisfies you. Have a nice day. Best regards, the Bebe2luxe team
2
/5
★★☆☆☆
The item does not meet my expectations.
Acheteur Vérifié
purchased on 11/05/2021
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Answer from BEBE2LUXE
Hello, we are sorry that the product does not meet your expectations. Please contact us via this link: https://www.bebe2luxe.fr/fr/contactez-nous if you haven't already! We will help you, no worries 🙂 Have a nice day. Best regards, the Bebe2luxe team
3
/5
★★★☆☆
Good product but the delivery charged €10 is quite mediocre!!!
Acheteur Vérifié
purchased on 20/04/2021
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3
/5
★★★☆☆
My order was supposed to be delivered in 3 days and I received it in 15 days
Acheteur Vérifié
purchased on 03/05/2021
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2
/5
★★☆☆☆
Order not received on time..
Blocked from 12:30 to 16:30 for nothing
Acheteur Vérifié
purchased on 03/05/2021
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Answer from BEBE2LUXE
Hello, thank you for your message, we are sorry for the problem encountered. Your package was shipped on 11/05 for an estimated delivery between May 14 and 18. You received your package on 14/05 on time (the 13th being a holiday). Deliveries to relay points are offered during the order to avoid you being stuck at home waiting for the package. For any disputes, please contact us via this link https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 08/05/2021
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3
/5
★★★☆☆
Super stroller, small, folding is simple and super compact, takes up little space. Baby is very comfortable in it. Top product
Acheteur Vérifié
purchased on 08/05/2021
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3
/5
★★★☆☆
My item arrived all scratched, I feel like it has already been used.
Acheteur Vérifié
purchased on 26/04/2021
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Answer from BEBE2LUXE
Hello, we are sorry for the problem encountered. We will contact you from your customer area to learn more. Best regards, the Bebe2luxe team.
2
/5
★★☆☆☆
Stroller received in the wrong color.
Another stroller ordered but arrived way too late...
Result: two strollers purchased and the first one still not refunded.
Acheteur Vérifié
purchased on 23/04/2021
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2
/5
★★☆☆☆
First order... and surely the last!
Acheteur Vérifié
purchased on 21/04/2021
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Answer from BEBE2LUXE
Hello, we are sorry that satisfaction is not met, what exactly is happening? Please feel free to contact us via this link: https://www.bebe2luxe.fr/fr/contactez-nous We will help you resolve the issue encountered. Best regards, the Bebe2luxe team
3
/5
★★★☆☆
Delivery quite long
Acheteur Vérifié
purchased on 06/04/2021
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3
/5
★★★☆☆
The packaging of the swing's package arrived torn on one corner and edge, the contents were visible. This is not a packaging designed for transport as it has no reinforcements. One of the tubes of the swing that goes on the ground was slightly 'scratched' because it was at the level of the hole in the cardboard, but since it is a tube that is on the ground, it is not visible, so it's not a big deal. Since it is a gift for a newborn, I was a bit embarrassed, but everything is fine, so that's the main thing.
Acheteur Vérifié
purchased on 06/04/2021
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3
/5
★★★☆☆
Buttons are really too hard!
Acheteur Vérifié
purchased on 08/04/2021
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3
/5
★★★☆☆
The bouquet was not like in the photo
Acheteur Vérifié
purchased on 26/03/2021
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2
/5
★★☆☆☆
Disappointed with the delivery, it was supposed to be a home delivery but the package was dropped off at a relay point.
Acheteur Vérifié
purchased on 24/03/2021
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3
/5
★★★☆☆
Too bad the hanging plush toys are pink and not blue as I had selected, otherwise received quickly and practical.
Acheteur Vérifié
purchased on 06/03/2021
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3
/5
★★★☆☆
Good.
Acheteur Vérifié
purchased on 13/03/2021
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2
/5
★★☆☆☆
Long delivery time.
Acheteur Vérifié
purchased on 10/02/2021
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3
/5
★★★☆☆
The product is very good, nothing to complain about. However, the delivery was a disaster. We scheduled a delivery date and time slot. I waited all day, nothing. The delivery person showed up the next day without an apology, the box very damaged. I find it a shame to work with such an incompetent delivery service...
Acheteur Vérifié
purchased on 08/03/2021
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3
/5
★★★☆☆
Customer service not responsive and the colors of the swing leave something to be desired in the end.
Acheteur Vérifié
purchased on 28/02/2021
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2
/5
★★☆☆☆
Very nice stroller but received with a broken wheel, I contacted customer service immediately, they asked for a photo but I haven't received any feedback to date despite follow-up.
Acheteur Vérifié
purchased on 25/02/2021
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