/10
★★★★★
based on 8424 reviews published
★★★★★
based on 8424 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, I received my package in poor condition and I realized that the electric adapter is missing. I can't use my swing, I called and no one answered for 10 days. .... To be continued!!!
Acheteur Vérifié
purchased on 12/02/2020
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Answer from BEBE2LUXE
Hello, our sales team has noted your feedback, we are sorry for the condition of the package. We have contacted you and processed a return of your product since then.
We hope you are satisfied with the solution provided.
Best regards, your customer service
We hope you are satisfied with the solution provided.
Best regards, your customer service
1
/5
★☆☆☆☆
Surely due to the delivery provider but the box arrived torn and open, the material could have come out. The quality of the box is not robust enough apparently. I took a photo at delivery in the relay. The swing I ordered is a gift for a friend, so I won't open it, she will open it. If there is anything damaged besides the box, I will contact you.
Acheteur Vérifié
purchased on 05/02/2020
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1
/5
★☆☆☆☆
A late delivery, a customer service that is deaf to complaints, emails without response, calls without response, voicemail left without callback... a site with good products but customer service below par. If you find a similar product, buy it elsewhere!
Acheteur Vérifié
purchased on 26/01/2020
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Answer from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
1
/5
★☆☆☆☆
The adapter to plug it in is missing
Acheteur Vérifié
purchased on 10/01/2020
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Answer from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
1
/5
★☆☆☆☆
Simple site to use, however the delivery is terrible! I did not receive my package because it was dropped off at a different pickup point than the one I selected, plus I paid 13 euros for delivery within 48/72 hours and I still do not have my package more than 2 weeks after the order. I will not order from this site again and do not recommend it to my friends
Acheteur Vérifié
purchased on 18/12/2019
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1
/5
★☆☆☆☆
I still have not received the product, I reported it and I still have no response from the site
Acheteur Vérifié
purchased on 11/12/2019
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1
/5
★☆☆☆☆
I did not receive my package despite my visits to the 3 relay points where they misled me while I was 8 months pregnant. It's really unprofessional. There is no tracking, the support service did not help me. And on the site, it is noted that I received my package, this is unacceptable especially at that price.
Acheteur Vérifié
purchased on 29/11/2019
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1
/5
★☆☆☆☆
Box opened and damaged
Acheteur Vérifié
purchased on 01/12/2019
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1
/5
★☆☆☆☆
The product received is not the product ordered...
Acheteur Vérifié
purchased on 25/11/2019
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1
/5
★☆☆☆☆
Very disappointed
Acheteur Vérifié
purchased on 20/10/2019
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1
/5
★☆☆☆☆
Disappointed with my order! Delivery via GLS paid €16.90! I was misled over the phone for 4 days for a scheduled delivery that was postponed day by day for 4 days! I requested a refund for the shipping costs, and they replied that they only have a 24-hour delay compared to the maximum delivery time, so no commercial gesture! In short, terrible customer service and not commercial! I will never buy from this site again
Acheteur Vérifié
purchased on 13/09/2019
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Answer from BEBE2LUXE
Hello, we are sorry, we cannot afford to refund the shipping costs for a 24-hour delay in delivery given the very low rates practiced on our site. We hope that the product will satisfy you nonetheless. Best regards, Bebe2luxe
1
/5
★☆☆☆☆
Delayed deliveries and lack of communication between the customer and the phone platform
Acheteur Vérifié
purchased on 22/07/2019
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1
/5
★☆☆☆☆
I did not receive the ordered product. Moreover, the customer service does not respond.
Acheteur Vérifié
purchased on 09/07/2019
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Answer from BEBE2LUXE
Hello, our sales team has taken note of your evaluation, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
1
/5
★☆☆☆☆
I received the wrong order and as compensation, I was given 1.50 euros to spend on the site.
Acheteur Vérifié
purchased on 28/06/2019
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Answer from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
1
/5
★☆☆☆☆
Bad experience with luxury baby
Acheteur Vérifié
purchased on 12/03/2019
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1
/5
★☆☆☆☆
I did not receive my order, it was supposed to arrive on Tuesday but was postponed to Wednesday and I still have nothing.
Acheteur Vérifié
purchased on 23/11/2018
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1
/5
★☆☆☆☆
None. Order refunded because I couldn't get the item even though it appeared available on the site. I do not recommend.
Acheteur Vérifié
purchased on 20/11/2018
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1
/5
★☆☆☆☆
Received product not as described, the handlebar is pink when it is supposed to be beige, so the color of the handlebar and the barrier in front of the seat is different. I am trying to contact customer service for a return and have received no response.
Acheteur Vérifié
purchased on 16/11/2018
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1
/5
★☆☆☆☆
5 stars for the site but a big problem with the delivery. The GLS delivery person did not want to come to our home where we were present and left the package in a bar in another town where we know no one, without informing us and therefore without our consent. The GLS tracking site mentioned that the delivery had been made. The delivery person informed us at 6:30 PM where our package was, and we had to travel several kilometers to retrieve it. Anyone could have taken our purchase. What recourse would we have had in this case? Who signed the receipt with a forgery? The delivery person lied to his company by indicating that the delivery was made. We are very unhappy and hope you will escalate this issue to GLS, which does not keep its commitments. We paid for a service from you that was not honored, which tarnishes our trust in your company and causes you considerable harm. We will not make another purchase from you if it risks this kind of problem with the same delivery person, which could harm us without any recourse...
Acheteur Vérifié
purchased on 03/11/2018
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1
/5
★☆☆☆☆
Customer service that does not respond after several calls and voicemails!!
Acheteur Vérifié
purchased on 09/09/2018
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1
/5
★☆☆☆☆
Poor organization, they got the pickup point wrong, I went there for nothing, and once the package was received, I kept receiving emails every 2 hours for a week saying my package had arrived!
Acheteur Vérifié
purchased on 15/08/2018
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1
/5
★☆☆☆☆
Very disappointed with my purchase. There is only 1 swinging speed. No matter the speed, the swinging is the same. The vibration function does not work either. I contacted the seller but he does not respond. I do not recommend!
Acheteur Vérifié
purchased on 27/08/2018
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1
/5
★☆☆☆☆
Package not received
Acheteur Vérifié
purchased on 16/08/2018
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1
/5
★☆☆☆☆
Creating an account to place a gift order for a couple living 1000 km away from me. Surprise, the account is named after the recipient!!! Then for the tracking of the package, the notifications were sent to me instead of reaching the recipient. It's too complicated to place an order with you, I will not reorder.
Acheteur Vérifié
purchased on 12/08/2018
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1
/5
★☆☆☆☆
Change your delivery service that does not ring the doorbell and throws the package over the gate... Very disappointed
Acheteur Vérifié
purchased on 11/08/2018
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1
/5
★☆☆☆☆
A disgraceful delivery.
Impossible to have the package delivered to my home, it was delivered to a relay point 2 days later and the driver left the package with another merchant who does not do relay points without informing us. We had to search ourselves where the package had arrived because after multiple calls to customer service, they did not want to know anything or give us more information. Customer service even hung up on us!! A shame to treat customers like this!! We will never use your mediocre services again.
Acheteur Vérifié
purchased on 08/08/2018
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1
/5
★☆☆☆☆
Disappointed, order arrived a week after the expected date. This purchase was supposed to go on vacation with us but it was impossible since it was not delivered on time. No solution proposed by customer service. Disgraceful service.
Acheteur Vérifié
purchased on 05/08/2018
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1
/5
★☆☆☆☆
Hello, so far I haven't received my package as promised
Acheteur Vérifié
purchased on 03/08/2018
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1
/5
★☆☆☆☆
I haven't received anything.
Acheteur Vérifié
purchased on 11/07/2018
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1
/5
★☆☆☆☆
Order placed online for two car seats. Only one received without explanation, customer service without a phone number, number found on invoice unreachable, no response to emails. Dispute of payment via PayPal. Conclusion: avoid the site bebe2luxe.fr, 1 point more for Amazon which has impeccable service.
Acheteur Vérifié
purchased on 13/07/2018
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