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Rating: 5 out of 5
In line with the description and my expectations! I am satisfied to give it to my godchild! Fast delivery time.
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
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Rating: 5 out of 5
Very pretty. Top quality.
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Rating: 5 out of 5
Very fast
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A
Rating: 5 out of 5
Very satisfied with the fast delivery and the site bebe2lux.fr is great
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A
Rating: 4 out of 5
Good product despite the somewhat high prices
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Rating: 1 out of 5
Not satisfied with the slow delivery and incomplete delivery, missing an item
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This has resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for keeping it despite the conditions. If you haven't already, please contact our after-sales service if an item is missing from the order. Have a very nice day. Best regards, the Bebe2luxe team
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Ordered for the first time, good site.
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A
Rating: 5 out of 5
Order placed quickly on the site.
Item conforms to the description, quality
Fast delivery
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Item conforms to the description, quality
Fast delivery
A
Rating: 5 out of 5
Very good
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Rating: 5 out of 5
The items are very well described and really match what you see in the photo. As for the delivery, it is super fast, 3 days for my crib.
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Rating: 5 out of 5
Very good product
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Rating: 4 out of 5
Very good, only downside, the chair was not delivered in the right color, but the after-sales service is great.
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Rating: 5 out of 5
acceptable
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Rating: 5 out of 5
Navigation on the site is quite easy-
customer service is very pleasant and helpful - the only downside regarding this service, although you can have contact by email and the response is quick, the opening hours for phone calls are too limited.
I want to provide information that may be useful to other customers.
I had a lot of difficulty finding a carrier for the return of my package - size problem (as it exceeds 150 cm when summing the 3 sides) and the price for me was around 50 euros (for an item paid 85, I found that inappropriate and very annoying) - this situation caused me a lot of stress, wasted time, and annoyance.
Fortunately, I was able to reach the Bebe2luxe office by phone, where I explained my issue and the person gave me the names of two carriers that handle this type of package for an
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customer service is very pleasant and helpful - the only downside regarding this service, although you can have contact by email and the response is quick, the opening hours for phone calls are too limited.
I want to provide information that may be useful to other customers.
I had a lot of difficulty finding a carrier for the return of my package - size problem (as it exceeds 150 cm when summing the 3 sides) and the price for me was around 50 euros (for an item paid 85, I found that inappropriate and very annoying) - this situation caused me a lot of stress, wasted time, and annoyance.
Fortunately, I was able to reach the Bebe2luxe office by phone, where I explained my issue and the person gave me the names of two carriers that handle this type of package for an
A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Very easy to assemble, very good quality, fulfills its functions. Delighted.
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Rating: 5 out of 5
Very attentive people
And the site is great.
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And the site is great.
A
Rating: 4 out of 5
Very serious site. Package received quickly.
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Rating: 5 out of 5
Honestly, I didn't see the item because it was for my grandson. The parents came to pick up the box without unpacking it, I think they are satisfied otherwise I would have received a return.
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Rating: 5 out of 5
Very satisfied.
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A
Rating: 5 out of 5
Fast shipping. Good communication.
Product as described.
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Product as described.
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Rating: 3 out of 5
I ordered a black stroller, I have the order confirmation and we received it in pink.
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A
Rating: 5 out of 5
EVERYTHING MATCHES AND FAST DELIVERY
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A
Rating: 3 out of 5
Navigation is simple and delivery is fast.
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A
Rating: 1 out of 5
I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
A
Rating: 1 out of 5
I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
A
Rating: 2 out of 5
Not serious at all! I ordered a swing, 2 weeks after my order no news. I follow up to get an approximate date for delivery (the shipment is supposed to be made 8 days later! Of course, none of this is specified at the time of purchase). 10 days later still no news, I follow up AGAIN to understand what is happening and finally the swing is no longer in stock in all colors... and then no, finally there is gray left! Their customer service by phone is almost always closed. They are still responsive to emails. For the product, I am satisfied but the communication is zero! So I give the 2 stars only for the swing.
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. We informed customers as soon as new information was communicated to us. This has caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time, and we thank you for keeping it despite the circumstances. Your package was shipped 14 days after purchase (order on 4/08, shipment on 18/08), a response was always given to your emails despite this delay, we do not understand where the unanswered emails are: the first email sent by you was sent on the 9th, response on the 10th to inform you of the delay, on the 17th we offered you a color exchange, and on the 18th your package was shipped. We remain at your disposal for any further requests from your customer area. Have a very nice day. Best regards, the Bebe2luxe team.
A
Rating: 5 out of 5
Well-made site, delivery in a few days, rescheduling of appointments without fail, in short, product and service at the top.
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Rating: 1 out of 5
Swing received today. I ordered 2 Louna, one gray and one pink for my twins, and I only received one, the gray one. My husband and I unpacked it to see if everything was okay, but the A and B buttons are super hard, I couldn't manage to tilt it or close it afterwards, it gets stuck at the height levels, there are only 2 heights whereas it is indicated 5 heights in the booklet. We haven't tested the batteries and the power cable because just these 2 malfunctions disappointed us, impossible for me as a mom to tilt it, I see this defect a lot in the reviews. And by the way, I am waiting for news about my second swing that I paid for... a return will be made for the gray one.
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Response from BEBE2LUXE
Hello, we are sorry for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Your cradles were shipped this week. We hope they will bring you complete satisfaction. Have a very nice day. Best regards, the Bebe2luxe team.
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Rating: 5 out of 5
Very fast and careful delivery. The Airtwist seat is really great, my 3-year-old daughter really loves it, there is still enough room to grow.
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Rating: 5 out of 5
Very practical site. Fast delivery. Quality car seat. I highly recommend.
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Rating: 5 out of 5
Satisfied.
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Rating: 5 out of 5
Satisfied with each of my purchases. Quality, price, and quality customer service.
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Rating: 4 out of 5
Fast shipping.
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Rating: 5 out of 5
Very good site, good product description, I am satisfied with the delivery, delivery in 2 days! It's great!!
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Rating: 5 out of 5
Very simple navigation and delivery made within the announced deadlines. Perfect!
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Rating: 5 out of 5
Very clear site, you can find everything you need.
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Rating: 5 out of 5
Fast.
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Rating: 1 out of 5
Site not particularly attractive or intuitive.
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Response from BEBE2LUXE
Hello, thank you for your feedback, all comments and ideas are welcome to help us improve, feel free to share them with us via this link: https://www.bebe2luxe.fr/fr/contactez-nous :) Have a nice day.