/10
★★★★★
based on 8424 reviews published
★★★★★
based on 8424 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Everything is fine except that I ordered a blue swing and I received a little pink cuddly toy
Acheteur Vérifié
purchased on 03/11/2020
Translated review
3
/5
★★★☆☆
Very satisfied with my purchase as the product meets what I expected, however a bit disappointed with the order tracking, it's hard to know where the order status is and no delivery date indicated, not enough information to my taste, it's a shame.
Acheteur Vérifié
purchased on 14/10/2020
Translated review
3
/5
★★★☆☆
I am very happy with the product but I waited a long time to receive it, about 3 weeks while I was told 1 week by message. I would have just preferred to know the deadline at the time of purchase or to be kept informed!
Acheteur Vérifié
purchased on 12/09/2020
Translated review
2
/5
★★☆☆☆
Product received quickly. However, the order received is not the one initially ordered and it is difficult to reach Bebe2luxe due to their very limited hours. Now to see the quality of the product over time.
Acheteur Vérifié
purchased on 30/09/2020
Translated review
2
/5
★★☆☆☆
I struggled alone to find the right installation. Difficulties contacting baby2luxe. The anxiety of thinking that your baby is not safe
Acheteur Vérifié
purchased on 21/08/2020
Translated review
Answer from BEBE2LUXE
Hello, customer service intervened to help you install your car seat. We are sorry if you were unable to reach us quickly. Best regards, the Bebe2luxe team
3
/5
★★★☆☆
Order received in 2 days instead of 3, very good site.
Acheteur Vérifié
purchased on 27/09/2020
Translated review
2
/5
★★☆☆☆
Disappointed, I ordered an electric swing to give as a gift in pink, I received it in gray, impossible to reach them by phone and still no response to the email sent.
Acheteur Vérifié
purchased on 26/09/2020
Translated review
3
/5
★★★☆☆
Top product, even more beautiful in real life, received very quickly. The quality is top-notch and the baby loves being in it.
Acheteur Vérifié
purchased on 22/09/2020
Translated review
2
/5
★★☆☆☆
Received defective products
Acheteur Vérifié
purchased on 19/07/2020
Translated review
3
/5
★★★☆☆
No thank you
Acheteur Vérifié
purchased on 29/08/2020
Translated review
2
/5
★★☆☆☆
I did not receive the right color
Acheteur Vérifié
purchased on 24/08/2020
Translated review
3
/5
★★★☆☆
Good product but hard to reach someone on the phone following a problem with the order.
Ordered a gray swing received in pink.
Fortunately, delivery remains fast.
Acheteur Vérifié
purchased on 19/08/2020
Translated review
3
/5
★★★☆☆
Happy at first until my product arrived already "dirty" then retraction on a product promise in refund in the following days and in the end soon three weeks and still nothing.
Acheteur Vérifié
purchased on 19/08/2020
Translated review
3
/5
★★★☆☆
The site is not up to the quality of the products sold.
Acheteur Vérifié
purchased on 20/08/2020
Translated review
2
/5
★★☆☆☆
The photos on the site are very small and impossible to enlarge with a smartphone. I did not receive an email from the site to inform me that my order had been processed. I had to wait until I reported where my order was to trigger the delivery.
Acheteur Vérifié
purchased on 14/08/2020
Translated review
2
/5
★★☆☆☆
I received the swing but not the pacifiers. I kindly ask you to take the necessary action. Best regards
Acheteur Vérifié
purchased on 21/08/2020
Translated review
3
/5
★★★☆☆
Very satisfied with my order, small downside the delivery company.... real clumsy....
Acheteur Vérifié
purchased on 31/07/2020
Translated review
2
/5
★★☆☆☆
Incompetent for delivery. GLS to be banned. Package found by chance at a relay point while expected all morning at my parents' home. UNACCEPTABLE for the amount of the transaction and for the price we pay for shipping costs.
Acheteur Vérifié
purchased on 02/08/2020
Translated review
3
/5
★★★☆☆
For a 2-month-old baby, I think he is still too small. He doesn't appreciate it, I think the reducer cushion is too warm and not narrow enough to feel the cocooning comfort, after 5 minutes he starts to cry, even the swing system that triggers by itself doesn't change anything, I had to go back to the old swing.
Acheteur Vérifié
purchased on 26/07/2020
Translated review
Answer from BEBE2LUXE
Hello, our sales team has taken note of your evaluation. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
3
/5
★★★☆☆
Customer service unreachable by phone
Acheteur Vérifié
purchased on 23/06/2020
Translated review
3
/5
★★★☆☆
Delivery was scheduled but arrived 8 days late
Acheteur Vérifié
purchased on 07/06/2020
Translated review
2
/5
★★☆☆☆
3 months to be delivered, and the shipping costs were not refunded, fortunately the product is great
Acheteur Vérifié
purchased on 13/05/2020
Translated review
3
/5
★★★☆☆
It took a long time to receive my order, but I am not disappointed to have waited so long, delighted with this product
Acheteur Vérifié
purchased on 05/07/2020
Translated review
3
/5
★★★☆☆
Very disappointed with the quality, the swinging mechanism whistles continuously and the support of the arch does not hold, the screw thread is exposed without access to the head. Too bad because the delivery was very fast. And the functions of the swing are complete (swinging, mp3 music that can be connected, cradle position)
Acheteur Vérifié
purchased on 28/07/2020
Translated review
3
/5
★★★☆☆
Very professional nothing to complain about
Acheteur Vérifié
purchased on 25/07/2020
Translated review
2
/5
★★☆☆☆
I did not receive the right color
Acheteur Vérifié
purchased on 16/07/2020
Translated review
3
/5
★★★☆☆
Product conforms to the photo. Easy to assemble and use, however, the swing speed seems excessive since set to minimum, I thought it was the maximum speed. Delivery times were not respected. The promo code valid in July was not accepted. I am disappointed.
Acheteur Vérifié
purchased on 14/07/2020
Translated review
3
/5
★★★☆☆
2 months of waiting and the product meets my expectations. Lacks wheels so it's quite heavy to carry. Too bad given the price it could have been studied.
Acheteur Vérifié
purchased on 10/05/2020
Translated review
3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 10/05/2020
Translated review
3
/5
★★★☆☆
Very long delivery time, waiting for a refund of shipping costs as indicated in the email
Acheteur Vérifié
purchased on 01/06/2020
Translated review