/10
★★★★★
based on 8491 reviews published
★★★★★
based on 8491 reviews published
Latest customer reviews
5
/5
★★★★★
EVERYTHING MATCHES AND FAST DELIVERY
Acheteur Vérifié
purchased on 18/08/2021
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3
/5
★★★☆☆
Navigation is simple and delivery is fast.
Acheteur Vérifié
purchased on 07/08/2021
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1
/5
★☆☆☆☆
I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.
Acheteur Vérifié
purchased on 18/08/2021
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Answer from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
1
/5
★☆☆☆☆
I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.
Acheteur Vérifié
purchased on 18/08/2021
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Answer from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
2
/5
★★☆☆☆
Not serious at all! I ordered a swing, 2 weeks after my order no news. I follow up to get an approximate date for delivery (the shipment is supposed to be made 8 days later! Of course, none of this is specified at the time of purchase). 10 days later still no news, I follow up AGAIN to understand what is happening and finally the swing is no longer in stock in all colors... and then no, finally there is gray left! Their customer service by phone is almost always closed. They are still responsive to emails. For the product, I am satisfied but the communication is zero! So I give the 2 stars only for the swing.
Acheteur Vérifié
purchased on 04/08/2021
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Answer from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. We informed customers as soon as new information was communicated to us. This has caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time, and we thank you for keeping it despite the circumstances. Your package was shipped 14 days after purchase (order on 4/08, shipment on 18/08), a response was always given to your emails despite this delay, we do not understand where the unanswered emails are: the first email sent by you was sent on the 9th, response on the 10th to inform you of the delay, on the 17th we offered you a color exchange, and on the 18th your package was shipped. We remain at your disposal for any further requests from your customer area. Have a very nice day. Best regards, the Bebe2luxe team.
5
/5
★★★★★
Well-made site, delivery in a few days, rescheduling of appointments without fail, in short, product and service at the top.
Acheteur Vérifié
purchased on 15/08/2021
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1
/5
★☆☆☆☆
Swing received today. I ordered 2 Louna, one gray and one pink for my twins, and I only received one, the gray one. My husband and I unpacked it to see if everything was okay, but the A and B buttons are super hard, I couldn't manage to tilt it or close it afterwards, it gets stuck at the height levels, there are only 2 heights whereas it is indicated 5 heights in the booklet. We haven't tested the batteries and the power cable because just these 2 malfunctions disappointed us, impossible for me as a mom to tilt it, I see this defect a lot in the reviews. And by the way, I am waiting for news about my second swing that I paid for... a return will be made for the gray one.
Acheteur Vérifié
purchased on 31/07/2021
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Answer from BEBE2LUXE
Hello, we are sorry for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Your cradles were shipped this week. We hope they will bring you complete satisfaction. Have a very nice day. Best regards, the Bebe2luxe team.
5
/5
★★★★★
Very fast and careful delivery. The Airtwist seat is really great, my 3-year-old daughter really loves it, there is still enough room to grow.
Acheteur Vérifié
purchased on 14/08/2021
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5
/5
★★★★★
Very practical site. Fast delivery. Quality car seat. I highly recommend.
Acheteur Vérifié
purchased on 15/08/2021
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5
/5
★★★★★
Satisfied.
Acheteur Vérifié
purchased on 06/08/2021
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5
/5
★★★★★
Satisfied with each of my purchases. Quality, price, and quality customer service.
Acheteur Vérifié
purchased on 12/08/2021
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4
/5
★★★★☆
Fast shipping.
Acheteur Vérifié
purchased on 05/08/2021
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5
/5
★★★★★
Very good site, good product description, I am satisfied with the delivery, delivery in 2 days! It's great!!
Acheteur Vérifié
purchased on 12/08/2021
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5
/5
★★★★★
Very simple navigation and delivery made within the announced deadlines. Perfect!
Acheteur Vérifié
purchased on 11/05/2021
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5
/5
★★★★★
Very clear site, you can find everything you need.
Acheteur Vérifié
purchased on 24/07/2021
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5
/5
★★★★★
Fast.
Acheteur Vérifié
purchased on 11/08/2021
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1
/5
★☆☆☆☆
Site not particularly attractive or intuitive.
Acheteur Vérifié
purchased on 02/08/2021
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Answer from BEBE2LUXE
Hello, thank you for your feedback, all comments and ideas are welcome to help us improve, feel free to share them with us via this link: https://www.bebe2luxe.fr/fr/contactez-nous 🙂 Have a nice day.
4
/5
★★★★☆
Really nothing to say, it's the best! Just waiting for the baby now.
Acheteur Vérifié
purchased on 06/08/2021
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5
/5
★★★★★
Seat ordered on Sunday & delivered on Wednesday. Not installed yet but it looks perfect! I recommend.
Acheteur Vérifié
purchased on 07/08/2021
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5
/5
★★★★★
Great site, everything is well explained.
Acheteur Vérifié
purchased on 09/08/2021
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5
/5
★★★★★
Very easy navigation on the site, ultra-fast delivery. Nothing to complain about, everything was perfect.
Acheteur Vérifié
purchased on 09/08/2021
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4
/5
★★★★☆
Easy to install seat.
Acheteur Vérifié
purchased on 08/08/2021
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1
/5
★☆☆☆☆
Following the receipt of my package, I have an issue with the product. I contacted by phone but received no response as it is vacation time. I sent an email and was supposed to get a reply within 48 hours. It's been a week and still nothing. Eventually, my handy partner disassembled the product and fixed the problem, although it is still not optimal. Too bad, customer service is non-existent.
Acheteur Vérifié
purchased on 02/08/2021
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Answer from BEBE2LUXE
Hello, we are sorry, indeed the office was closed until today, we replied the day after your email, we can send you a screenshot if you wish. Is the problem persisting? You can contact us again via this link https://www.bebe2luxe.fr/fr/contactez-nous. Best regards, the Bebe2luxe team.
5
/5
★★★★★
Serious site.
Acheteur Vérifié
purchased on 29/07/2021
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1
/5
★☆☆☆☆
Unusable product.
Acheteur Vérifié
purchased on 03/08/2021
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5
/5
★★★★★
The use of the site is easy and effective, the prices of the items are reasonable, the product received is the same as on the site without any problems, fast delivery.
Acheteur Vérifié
purchased on 05/08/2021
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5
/5
★★★★★
Reliable and fast delivery
Acheteur Vérifié
purchased on 04/08/2021
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4
/5
★★★★☆
Great site
Acheteur Vérifié
purchased on 27/07/2021
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5
/5
★★★★★
The site did great because I added an item after payment and they accepted to send it to me.. Thank you
Acheteur Vérifié
purchased on 25/06/2021
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5
/5
★★★★★
Speed of shipping!
Acheteur Vérifié
purchased on 04/08/2021
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