Reviews BEBE2LUXE

Very good product. Delivery faster than expected. Too bad it wasn't the color I ordered.

Compliant with the description. Delivery needs to be reviewed with Gls ...

Good but the left side detaches easily

I still haven't received my car seat, the last news was on January 16, then January 17

The site could not find my pickup point even though it was clearly indicated during my order.

The car seat looks great, baby is happy but the delivery really needs to be reviewed, the delivery person gave the package to a neighbor while I was present, if I had a dishonest neighbor to whom I claim the order not received plus all the problems that go with it?

I waited for the delivery all morning on 28/11, only to find the package left behind my wall, I find this a bit light as it could have been stolen or I could have told you that I hadn't received it, I saw no one and nothing signed.

Problem with the delivery location registration and delivery. The GLS Transporter does not seem to master the traceability of customer data, hence the delivery delay.

In fact, this rating is due to the lack of seriousness of the carrier GLS. Not rigorous, not precise as if they had nothing else to do but take days off. First notification for November 26, canceled the same day for the next day. Except that no one showed up on November 27. Delivery on the 28th without warning. It's light. Bebe2Luxe should find other partners for deliveries. By the way, this company that claims to be the 3rd in Europe had already given me a hard time for another site.

Only 3 stars because review reserved waiting for customer service response. Item received with a manufacturing defect that does not allow one of the legs to fit properly into the structure, which does not guarantee stability and therefore the safety of the baby. Response from Bebe2luxe: disassemble the part and scrape off the excess plastic that hinders assembly. A bit strange as a response! I refused because manipulation was not planned during assembly but is related to a manufacturing defect, thus the responsibility of customer service. Response from customer service pending. To be continued!

Disappointed, I ordered a new car seat and received a product that had already been used with the packaging inside torn. No phone number to contact customer service, so we sent an email and are waiting for a response. No responsiveness, we sent the email yesterday and still no reply.

Good and not expensive but very few products for sale

Clear and simple site. The design is just a bit too basic, not very fun.

The swing was damaged upon arrival. There are places where it is scratched or broken. Fortunately, it holds up.

Good

I received the package, but I haven't been able to assemble it. And my partner unscrewed a piece that no longer fits. I am lost.

Correct.

Good site, just had a hard time finding my order history.

Order received quickly. Easy to install. Baby seems comfortable in his seat. So far, I do not regret my purchase.

The prices are reasonable and the items interesting. However, I found the delivery not very good because the day I was told during the order is not the one I was finally told. This is what bothered me the most because I couldn't change the delivery time.

Order, nothing to say, however, small problems with the delivery. When I ordered on 14/09, I wanted the delivery (scheduled between 19 and 20/09) to be made to a pickup point, I noted the closest pickup point to my home, you sent me a text because the chosen pickup point is inactive, so I chose another pickup point, you replied by text on 17/09, okay it’s noted.. having no news of my package on 20/09, I sent you several texts between 21 and 24, you replied on the 24th for a delivery to my home which took place on Wednesday 26, so 6 days late!! It would be good if you could keep us informed quickly if you cannot deliver on the indicated day.

I am not disappointed with the product but the delivery posed a real problem because you did not provide the complete address to the carrier. As a result, the delivery took 3 days.

One month between order and delivery with credit card debited immediately: a cheap treasury!!!!

The only downside is that the message left with the order was only processed after shipping.

Site that offers good products at interesting prices but a real hassle to get delivered. I was offered a pickup point only to be told it was untraceable and it was up to me to find the information about the pickup point in question! I am not satisfied with how the delivery of my package went and I am also a bit disappointed with the product, a car seat that is supposed to have 3 reclining positions, including one for sleeping, and in the end, there are indeed three positions but they hardly recline at all. I do not recommend this site.

Order not fast enough and no indication of received emails, strange.

Average due to the delivery duration and the exact time.

Fast delivery, but disastrous administration: I received a validation notice for my order, then a cancellation notice, then another validation notice before receiving a new cancellation notice. I finally got my order on time, but I received exactly 53 emails in 72h informing me that my package was available at the relay agency, while it had already been picked up!

The information is not always correct

Box damaged upon arrival and one leg of the swing a bit scratched. To see with the delivery person

Good

Very good site, good quality items, happy with my purchase. Despite a lack of essential items for the arrival of our babies. Carrier needs to be reviewed

Delivery not very careful, the box was badly damaged

Not great .. the swing works but once I put my baby on it, it doesn't swing fast at all, it barely rocks. Is it a weight issue? In any case, I am a bit disappointed

The packaging box arrived very damaged. We did not open it because it is for gifts. But the box needs to be glued back together in all directions, let's hope the inside is in good condition.

The delivery person delivered on the promised day but left the package in front of the door! without our signature and of course without control, this is not very professional, otherwise the rating would have been better! Thank you.

There is not much choice, which is a pity

The delivery time for our order was far too long. Difficulties encountered in contacting customer service: email sent remained unanswered, phone calls in vain (voicemail full), no possibility to reach the carrier without a delivery reference and a phone call without response. However, a package was delivered on July 24 (order on the 1st). The item is in good condition and satisfies us.

Happy with the product, but not with the delivery. I paid 16 euros to have to go pick it up at the depot.

Good site but not detailed and complete enough