9.5/10
★★★★★
based on 558 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Carrier GLS unable to be reached. No delivery.

User icon
Valerie T.
purchased on 18/03/2026
Translated review
1 /5
★☆☆☆☆

BEWAK does not comply with GDPR regulations and spams without my permission.

User icon
Mario D.
purchased on 17/08/2025
Translated review
1 /5
★☆☆☆☆

Order returned on December 8, 2025 (with acknowledgment of receipt by bewak) 3 reminders for refunds to customer service, no refund to date

User icon
Christine D.
purchased on 01/12/2025
Translated review
1 /5
★☆☆☆☆

I just received the Gumotex pump WITHOUT GUMOTEX VALVE PUSH PUSH nozzle so I can't inflate my Gumotex twist kayak with it... while the product description specifies delivered with several nozzles: one could think that this nozzle is part of the delivery? I am disappointed....

User icon
Elyane E.
purchased on 08/08/2025
Translated review
1 /5
★☆☆☆☆

Despite a very satisfactory first experience, this last one was much less so. Delay too long and had to follow up several times before they discovered their internal order blocking error.

User icon
Romain U.
purchased on 11/05/2025
Translated review
Answer from Bewak
Hello Romain, Thank you sincerely for your feedback. We are glad that your first experience was satisfactory, but we are sorry that this time there were setbacks. It does not reflect our usual commitment. Thank you for alerting us and allowing us to correct the situation. We hope to offer you a better experience in the future. The Bewak Team
1 /5
★☆☆☆☆

I was unable to pick up my order and have never been refunded

User icon
Stephanie C.
purchased on 25/02/2025
Translated review
Answer from Bewak
Hello Stéphanie, I am sincerely sorry to learn that you were unable to pick up your order at the relay point. The package must have been returned to us, I will go to the logistics service tomorrow morning to retrieve it and will contact you to keep you informed. Once your package is found or traced with the carrier, we will obviously proceed with the refund of your order. I apologize for this incident of which I was not aware. Thank you for your understanding. Best regards, Julia, Customer Service Manager
1 /5
★☆☆☆☆

Poor customer service

User icon
Michael M.
purchased on 25/01/2025
Translated review
Answer from Bewak
Hello Michael, We are sorry to hear that your experience with our after-sales service was not satisfactory. As they informed you last week, a customer service file has been opened with the manufacturer so that we can find a solution to your problem. Julia - Customer Service Manager
1 /5
★☆☆☆☆

Material arrived damaged and returned. Contact with a particularly unfriendly staff member from this company.

User icon
Alexandre R.
purchased on 20/11/2024
Translated review
Answer from Bewak
Hello Alexandre, I am sincerely sorry that the tent you received had a defect. As we indicated, we had no stock to exchange it for you and we recommended it. The 5-day restocking time did not suit you, so unfortunately we had no other solution to offer you than to return it for a refund, allowing you to find an available tent for your departure. I hope you found your happiness elsewhere and that your trip went well. Have a nice day. Julia - Customer Service Manager
1 /5
★☆☆☆☆

I ordered a product "in stock". After almost a month of waiting, I sent several emails to the concerned service to get news about my order, which was not sent. No response. Several weeks later, they sent me an email to say they had just received new stock, and that they would proceed to send my order soon. Let's just say that my shopping experience is probably the most mediocre possible. I would never recommend this site again.

User icon
Paul J.
purchased on 07/08/2024
Translated review
Answer from Bewak
Hello Paul, We thank you for your feedback and we sincerely apologize for the inconvenience caused. The ankle boots you ordered were available on order with a shipping delay of 10 days. One of the 2 sizes was temporarily out of stock and the purchasing service was only informed at the end of August. We are sincerely sorry for this incident. Wishing you a pleasant day. Julia - Customer Relations Manager

We use cookies for audience measurement and improving user experience.