Customer reviews of Biophytum

9,5 /10

Based on 381 published reviews

Summary of reviews

Biophytum consistently delivers reliable products that help with hair and scalp care, with customers noting visible results such as reduced hair loss, thicker hair, soothed itching, and softer, shinier hair. Delivery is repeatedly described as fast and convenient, with many mentions of quick shipping, well-packaged orders, and helpful responses when issues arise. The customer service is highlighted as responsive and competent, with praise for friendly, attentive support and thoughtful touches like notes and sample products. The product line—including lotions and shampoos—offers long-term satisfaction and loyalty, with several customers using items for decades and recommending them to family and friends.

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Thierry P.

Published on 06/09/2021 à 13h12 following a purchase from 03/09/2021

VERY GOOD

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Antoinette C.

Published on 04/09/2021 à 15h43 following a purchase from 28/08/2021

You take the money but no delivery!!! For a week no products or information!! Very disappointed :(

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Response from Biophytum Published on 05/09/2021

Hello Madam Cani-Menke,

Upon reading your message, we checked the tracking of your package. It turns out that your package is being returned for a reason we do not know.
We sent your package on the scheduled date and time, but we do not understand what the postal services have done with this package, we will investigate very quickly to find out the reason.
In the meantime, if you wish, we can proceed with your refund.

You should also have contacted us to get information about your delivery.
Thank you for your feedback,

Sincerely
The BIOPHYTUM team

Robert G.

Published on 29/08/2021 à 12h44 following a purchase from 25/08/2021

speed of shipping!
however I did not find the same consistency of the cream
the last time it was very fluid and this time. quite thick
so less pleasant for men's face
sincerely

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Beatrice T.

Published on 26/08/2021 à 13h48 following a purchase from 23/08/2021

Excellent site attentive to its customers

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Laurent H.

Published on 24/08/2021 à 16h59 following a purchase from 18/08/2021

Very good

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Sylvie M.

Published on 24/08/2021 à 07h57 following a purchase from 19/08/2021

The products arrived very quickly, well packaged. Very satisfied

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Beatrice T.

Published on 23/08/2021 à 11h25 following a purchase from 19/07/2021

Despite a small packaging problem - this site ensured by replacing it
it is pleasant to see such a commercial sense and a good responsiveness to satisfy the clientele. THAT'S WHY I RECOMMEND THIS SITE

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Christelle N.

Published on 21/08/2021 à 20h32 following a purchase from 18/08/2021

Very fast delivery Very professional site

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Philippe B.

Published on 19/08/2021 à 15h35 following a purchase from 12/08/2021

I buy the same products (shampoo and hair lotion) which give me ample satisfaction

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Catherine A.

Published on 15/08/2021 à 17h51 following a purchase from 09/08/2021

Fast order and 50% promotion Awesome.

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Michel L.

Published on 14/08/2021 à 16h12 following a purchase from 11/08/2021

Clear and well-designed site

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Bernard M.

Published on 08/08/2021 à 17h49 following a purchase from 05/08/2021

clear site, fast delivery, very good. The only disappointing point, I asked a question three days ago, still no response..

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Sarah M.

Published on 25/07/2021 à 08h33 following a purchase from 06/07/2021

It is a very good product, I am still missing if it is already provided please? Thank you

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Catherine R.

Published on 21/07/2021 à 07h38 following a purchase from 15/07/2021

Products not yet tried but fast delivery and package arrived in good condition.

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Beatrice T.

Published on 18/07/2021 à 11h46 following a purchase from 13/07/2021

I JUST RECEIVED MY PACKAGE AND I SEE THAT THE 2 BOTTLES WERE POORLY PACKAGED AND LEAKED IN THE PACKAGE - I have therefore lost quite a bit of product - WHAT DO YOU INTEND TO DO??

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Response from Biophytum Published on 18/07/2021

Hello Madam,
We understand your dismay but your rating of 2 does not correspond at all to our services or our products. Indeed, the handling of our packages by the post cannot be blamed on us. However, we will take your complaint into account and send you a free product.

Charlene L.

Published on 14/07/2021 à 21h24 following a purchase from 08/07/2021

Very good product

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Charles H.

Published on 07/07/2021 à 21h24 following a purchase from 01/07/2021

Very very fast

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Philippe B.

Published on 01/07/2021 à 17h53 following a purchase from 09/06/2021

The site is well designed, clear and easy to navigate

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Sarra Z.

Published on 03/06/2021 à 16h21 following a purchase from 28/05/2021

It's nice to see an eco-friendly site!

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Lionel B.

Published on 03/06/2021 à 11h36 following a purchase from 28/05/2021

Biophytum.com is an excellent site for parapharmaceutical products. Very fast shipping, the transaction was impeccable.

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Marie-Geneviève D.

Published on 02/06/2021 à 20h50 following a purchase from 17/05/2021

Attractive and explicit site

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Ilham C.

Published on 31/05/2021 à 13h21 following a purchase from 25/05/2021

Excellent products I recommend thank you

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Martine L.

Published on 29/05/2021 à 17h45 following a purchase from 26/05/2021

VERY HAPPY

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Françoise B.

Published on 29/05/2021 à 11h24 following a purchase from 22/05/2021

Good product.

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Michael A.

Published on 28/05/2021 à 21h55 following a purchase from 25/05/2021

Excellent quality products. Top service

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Beatrice B.

Published on 27/05/2021 à 13h46 following a purchase from 24/05/2021

Nice packaging, pretty product. Perfect gift for Mother's Day

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Olivier C.

Published on 24/05/2021 à 09h30 following a purchase from 17/05/2021

Simple and compliant order

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Bernard M.

Published on 23/05/2021 à 17h41 following a purchase from 20/05/2021

The site is very clear. The product descriptions are explicit. My order, which was compliant, was delivered in barely 48 hours. I will test the product for several weeks and if satisfied I will return.

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Christian G.

Published on 17/05/2021 à 09h24 following a purchase from 10/05/2021

Delivered on time.

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Bernard A.

Published on 13/05/2021 à 09h44 following a purchase from 06/05/2021

Good product, effective and delivered quickly

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Laure S.

Published on 10/05/2021 à 20h54 following a purchase from 23/04/2021

Fast delivery and attentive customer service following a problem with a product from my order, I was satisfied with the management.

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Paulette C.

Published on 09/05/2021 à 13h25 following a purchase from 02/05/2021

We knew this product 1 bottle + a refill because we bought it in a store in Nice which has now closed.

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Karine B.

Published on 08/05/2021 à 10h25 following a purchase from 01/05/2021

I did not know this brand, I was looking for a good shampoo for my colored hair. I have only used it once so far, after the shampoo my hair was full of knots but once dry they are beautiful and soft

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Aurelie B.

Published on 03/05/2021 à 07h48 following a purchase from 27/04/2021

Very good product, and the lotion is really very pleasant, it is not greasy and smells very good. Perfect shampoo

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Salmouni H.

Published on 02/05/2021 à 16h01 following a purchase from 26/04/2021

I bought a product on the 26th, I receive a customer service email on the 30th asking for the delivery address, really not very serious

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Response from Biophytum Published on 02/05/2021

Hello Mr. HOUSSIEN,
We understand your dissatisfaction which is mainly due to a technical issue during your order. Indeed, the status of your order was delayed as well as the loss of your email coordinates to inform you. We are sincerely sorry for this technical issue which does not affect the quality of our products. During your next order, please contact us in advance so that we can make a commercial gesture.
Best regards
Customer Service

Michel G.

Published on 26/04/2021 à 21h44 following a purchase from 14/04/2021

The site is well done. Be careful with the closure of the bottles during shipping.

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Sabine G.

Published on 26/04/2021 à 20h58 following a purchase from 19/04/2021

The site is impeccable, the products are great, the packaging (package) was okay. Only

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Aurelie B.

Published on 25/04/2021 à 18h19 following a purchase from 14/04/2021

I am usually very satisfied with the products, I even make Instagram posts, and with the delivery, but this time I received the package with the lotion bottle open, more than half had spilled in the box, given the price of the 1L bottle, I am a little bit... Angry... Too bad

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Mélanie V.

Published on 25/04/2021 à 08h35 following a purchase from 11/04/2021

The navigation on the site biophytum.com is very ergonomic, the order was delivered quickly, all products were present. Nothing to complain about.
I just regret that we can't find more hygiene products such as gentle shower gels for the skin, for example.

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