Customer reviews of Black Armoury

I have been waiting so long that I don't even remember when I ordered. No communication from the store about the estimated remaining time. Very disappointing.

Purchase November 2025 reception in April 2026.... I am still missing the pants.... To have the equipment for my needs, I had to agree to change the color of the helmet cover. Today the equipment was inaugurated for the medieval, it is of good quality. I would have given 5 stars if it hadn't been for this delay and the missing item. I hope the pants will arrive quickly.

Good Afternoon, My order never arrived and I can't find the tracking for it nor a way to track it via your site at all.

The fencing mask sent does not match the one ordered, it is a much cheaper and lower quality model. I requested to initiate the return process and asked to receive a prepaid shipping label, since the error is to be attributed to the seller, but I have not received a response.

I ordered a custom jacket in April of 2025, I finally got it in November of 2025 and it was the wrong size. They told me they were going to remake it. I confirmed my sizing and have not heard anything in almost two months. The process of working with this company has been extremely expensive and extremely frustrating and after almost a calendar year. It seems like I am out hundreds of dollars and still don't have a fencing jacket that fits.

The delivery times were very long and unfortunately the parts broke on first use. The heads of the weapons broke without impacting each other, but as a consequence of the contact between the wooden shafts.

You have last 3 months to send my stuff

My sword took 5 months to be delivered. During which I had absolutely no information about what was going on despite messaging Black Armory multiple times through all the channels I could. It took threatening to cancel the purshase through paypal to get any sort of reaction from Black Armory

One of the two items in the order came damaged. I contacted the site and 4 days latter I'm still waiting on a response

The products are good, but "4 months" to be delivered is too long. No information before or during the delivery on the reason for the delay, no response to the message or the phone, no possibility of cancellation. I ended up believing that I had been scammed and telling myself that I would not see the shadow of a product. It's a shame, I could have been understanding about the delay of certain items, it would have saved me from buying other products elsewhere and ending up with a duplicate.

They're too small.

I took express delivery and received it a week later and it was too late for my show and when I called and sent emails to get a refund to return them I still have no response I am very disappointed especially since it was a friend who recommended it to me

I returned a product, but have not recieved any communication or refund since. I would not recommend buying anything from this website.

purchase made because marked in stock on the site while I had to wait for a restock

I ordered 2 synthetic longswords and one pair of fencing gloves. Order arrived and ONE LONGSWORD WAS MISSING. I have sent an email explaining the situation the same day the order arrived (12 days ago). NO REPLY. I also sent another email 6 days ago to remind them about the situation. STILL NO REPLY TO THIS DAY. Order at your own risk!

took over 6 months from order placed, to having an item, that was suppose to be "in stock"

I ordered two ARCEM Mini Gorget, but only received one in a package. tried to contact the shop for a week via Email and Messages in Shop but no responses yet. Also there is no one picking up the phone. avoid this shop at all cost - they took my money and ran - no customer support would give 0 stars

Minimal stock available, "available stock" counter on website not accurate, waiting for stock takes very long

bad.

Everything went fine until my gloves broke almost immediately in training. I emailed the seller and they never responded.

I placed my order on the 28th of December 2022. After months of querying and promises of “next week”, and automated “out of the office this week” replies, it eventually dispatched on the 18th of May 2023. The product itself is excellent, but the service from the retailer was less than satisfactory.

Took 4 month, with no update on when a product would be restocked.

Really really slow delivery on their part.

Sells products they don’t have and can’t supply. Very slow communication. Slow to refund for the items they don’t have.

Waited for my order way too long - I was told it will be ready in 2 months (because of supply problems) and it took 3 months. Communication with customers is also trash, when I got answer form my mail with a neasrly month delay. Atl least the product I ordered is fine.

2 products ordered, only one received... 1 email sent to ask for explanations, no response...

When I bought products, they were waiting for restock. First, I asked when they would be able to get the products. They named the date, and I did a purchase according to it. Naturally I was expecting a delay, so I mailed them, but they didn't answer. I did think it was due to their holiday, so I waited but they still ignored me afterwards. I sent a message to their Instagram account about unanswered mails, but they kept saying that they are not answering about order issues via Instagram direct message. I tried to explain that I didn't write about the order, that instead I was writing about unanswered mails but they started to answer with templates. After months they answered, and they apologized about the inconvenience and added that they’ve just hired a new employee. Finally, they sent my order BUT products that arrived to me were defective. I tried to stab on a gambeson to see the rigidity and flexibility of one of the partisans. The very first partisan I have tried instantaneously snapped with a sound of broken branch. Now I am afraid to try other ones in the same way and I am pretty sure that they will snap with any thrust. Each piece has certain waves and veins on it creating weak spots. Also, rigidity of each piece is different, one of them is almost floppy like a synthetic longsword, I don’t have confidence to try but it looks like it can easily withstand a 90+ degrees bending, the other feels like Arcem Syntactic Halberd that a friend of mine has, most rigid one is one that snapped, bent was barely 20-degree angle. That is enough to be broken even during slow work if your partner takes a step forward. The plastic of the broken pieces is not homogeneous and there is clearly a piece of white/translucent plastic inside of it. I sent them another email for possible solutions and again they ignored the issue with their new employee. They didn't even say that they can't offer a solution.

Dear friends! Unfortunately, I made a big mistake. I didn't read other customer reviews before placing my order. I was deceived by the beautiful and user-friendly site, as well as the interesting and large selection of products. The concept of good and quality service for this store is completely absent! The seller does not get in touch with his client! This was the case when ordering my product (the status did not change for several weeks after payment) and I was not given any comments and answers to my requests. And the exact same situation when I encountered a low-quality product. The seller is just in eternal silence mode.... My advice - think very carefully before contacting this store!!! And if you decide to buy something from them, be prepared that you will be completely ignored!

I Ordered the Items 1 month before a tournament, so that i could use them at the tournament but the Ordered pieces didnt arrive in time, When i tried to contact black armoury about the status of my order it was very difficult to reach them ( I had paid in advance so info about the order was important to me). when the pieces finaly arrived they where in good condition. black armoury left a note in the parcel that they would give me a slight refund for my trouble, so i wrote them and gave them the relevant information 3 times, but again i havent heard back from them and have not gotten the promised refund even 2 months after the order finaly arrived. because of all those problems i cant leave a good review, but the products themselves are very good.

too long for shipping product that were "in stock" at the command

Lost my order in the system and didn't respond to emails for several months. Had to go through the manufacturer before I had a response from the company. Once contact was made, response was quick but experience was frustrating and not their usual standard

It took very long time for my order to be delivered, little more than four months instead of six weeks, and it was hard to get in touch with support. They didn’t respond to e-mail, messenger or on the website, I hade to write on facebook in order to get their attention.

All the products are good, but the company did not reply to any message about the delay in delivery after months of purchase until complaints were made through social networks.

Acceptable price, zero communication. No updates, response to mail 10 days or longer

customer service is totally absent

They are always very friendly when they respond, which is practically never. Expect to not get a reply for months and to have to call them multiple times before they pick up.

Nothing to say about the quality of the products, however nearly 3 months delay on delivery with no response to my many emails, it's still very limited, not very serious as sellers

The shipment was late. Very late. I had no update on the situation, only that they have not yet recieved supply from their provider even though shop webside said this item was in stock. My emails were not responded to untill I wrote I will have to ask for refund and only after that time the item was sudenly available and was shipped to me.

3 months delivery, gift meant as a surprise.... complete failure. One mail par month without any satysfactory answer. Had to result to phone to obtain delivery....

The package delayed five weeks to be sent and one week more to be delivered to me. Waiting for an update in the webpage about my order I tried to email them and raise a support ticket but silence is all I got for answer. For a month, and having paid some hundreds in advance. Also, they forgot to include part of my address, causing the messenger to skip my package to be delivered. At last but not least, please don't use SEUR.