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W
Rating: 4 out of 5
Quite a long wait, but clothes are fine quality. My friends in the club envy my puffy clothes
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Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 1 and 4 stars
Reset filtersK
Rating: 4 out of 5
As a returning customer I am once again happy with the service and communication from the team at Black Armoury. The customised jacket I ordered fits great and looks both very robust and stylish. Delivery was postponed by some time due to circumstances outside of BA's control, but communication about this was quick and friendly.
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G
Rating: 1 out of 5
I have been waiting so long that I don't even remember when I ordered. No communication from the store about the estimated remaining time. Very disappointing.
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J
Rating: 1 out of 5
Good Afternoon, My order never arrived and I can't find the tracking for it nor a way to track it via your site at all.
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A
Rating: 4 out of 5
The product is really great but the delivery was very slow.
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F
Rating: 1 out of 5
The fencing mask sent does not match the one ordered, it is a much cheaper and lower quality model. I requested to initiate the return process and asked to receive a prepaid shipping label, since the error is to be attributed to the seller, but I have not received a response.
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J
Rating: 1 out of 5
I ordered a custom jacket in April of 2025, I finally got it in November of 2025 and it was the wrong size. They told me they were going to remake it. I confirmed my sizing and have not heard anything in almost two months. The process of working with this company has been extremely expensive and extremely frustrating and after almost a calendar year. It seems like I am out hundreds of dollars and still don't have a fencing jacket that fits.
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A
Rating: 4 out of 5
Quality very good, manufacturing and delivery times very long.
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C
Rating: 4 out of 5
The products are really good, but it took too long for them to be ready for delivery. The service team was accommodating and professional.
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J
Rating: 4 out of 5
There was a long delay and some pretty bad miscommunication, but the team were quick to rectify issues after a short phone call and my pluderhosen arrived pretty soon afterwards. Thank you
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K
Rating: 4 out of 5
Placed my in August order while the team was on their summer break. Communication about this causing a delay was clear, and the discount for the inconvenience was a nice offer. My order was shipped and delivered shortly after they resumed normal service, with no issues.
Response from Black Armoury
Thank you Karel, I'm glad we were able to satisfy you despite the summer slowdown. Kind regards, Anthony
M
Rating: 4 out of 5
Easy to navigate site but received damaged product
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T
Rating: 4 out of 5
Site works. Customer support is very good over the phone.
S
Rating: 4 out of 5
Fast, uncomplicated, efficient, friendly Ich habe nichts zum beschweren gefunden und bin mit den Produkten bis jetzt zufrieden.
J
Rating: 4 out of 5
they delivered gear surprisingly quick for going across an ocean
R
Rating: 1 out of 5
You have last 3 months to send my stuff
Response from Black Armoury
Hello Ramir, indeed and we are very sorry for the delay. You ordered backordered product that unfortunately took long to arrive. We are working hard to avoid these situations in the future. Kind regards, Anthony
P
Rating: 4 out of 5
Greetings from Croatia Epic products & fast dilivery!!
V
Rating: 4 out of 5
El producto es de buena calidad, pero no puede ser que tarde casi dos semanas en llegar y cueste más de 20€ el envío
L
Rating: 1 out of 5
My sword took 5 months to be delivered. During which I had absolutely no information about what was going on despite messaging Black Armory multiple times through all the channels I could. It took threatening to cancel the purshase through paypal to get any sort of reaction from Black Armory
Response from Black Armoury
Hello Léa, I am truly sorry for the lack of responses to your queries about your order. As you will have noticed, we had major problems due to serious technical issues with our previous communications system. We are currently in the process of switching systems to remedy these problems and ensure that communications run smoothly. This system is now available at help.blackarmoury.com Again, my personal apologies for these slowdowns and especially for the technical problems that have made our customer service unacceptably “silent”. We're getting there, albeit slowly. Kind regards, Anthony
S
Rating: 1 out of 5
One of the two items in the order came damaged. I contacted the site and 4 days latter I'm still waiting on a response
Response from Black Armoury
Hello Stelio, I'm truly sorry to hear about the damaged mask and the delay in our response. I have just checked and your message from Saturday May 3 is well received. I was on an unexpected trip on Monday and yesterday so cold not respond immediately, but back in he office this morning and responding to messages received during the past few days. We will get this sorted for you as soon as possible. Best regards, Anthony
E
Rating: 4 out of 5
The item fits perfectly, and I received the right size, however, be careful to tape the package along the entire length of the opening! Mine had suspicious marks around the opening as if someone had tried to force it... But apart from that, perfect! :D
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M
Rating: 4 out of 5
Quick delivery.
H
Rating: 4 out of 5
Everything is OK. But the handle could be the disassembled / ending with a nut to eliminate play during use /.
K
Rating: 4 out of 5
There was a slight misunderstanding leading to my order arriving later than expected, but when it did the product was top notch. The support staff was very professional, polite and helpful in clearing up the issue, keeping me updated on their own initiative.
D
Rating: 4 out of 5
Everything on the website is clear and easy to navigate. I had a few issues getting through the ordering process but once that was done delivery was fast, especially as I had to be flown overseas.
G
Rating: 4 out of 5
Overall, they are good products. Unfortunately, not all items report clear measures in the description.
L
Rating: 1 out of 5
They're too small.
M
Rating: 1 out of 5
I took express delivery and received it a week later and it was too late for my show and when I called and sent emails to get a refund to return them I still have no response I am very disappointed especially since it was a friend who recommended it to me
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Response from Black Armoury
Hello Melina, As mentioned on the phone this morning, we had communication issues and I apologize for that. In accordance with our conversation, we have fully refunded your order and you can keep the gloves as an apology. The amount will appear on your bank statement within a day or two. We are implementing new systems to avoid these issues in the future. Best regards, Anthony
P
Rating: 1 out of 5
I returned a product, but have not recieved any communication or refund since. I would not recommend buying anything from this website.
M
Rating: 4 out of 5
Everything was goodly delivered but after 6 months and no answer were given about the order status
E
Rating: 1 out of 5
purchase made because marked in stock on the site while I had to wait for a restock
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C
Rating: 1 out of 5
I ordered 2 synthetic longswords and one pair of fencing gloves. Order arrived and ONE LONGSWORD WAS MISSING. I have sent an email explaining the situation the same day the order arrived (12 days ago). NO REPLY. I also sent another email 6 days ago to remind them about the situation. STILL NO REPLY TO THIS DAY. Order at your own risk!
Response from Black Armoury
Dear Cezar, (I have also sent you this message by email) This is Anthony, the director here at Black Armoury. I am very sorry for this communication situation. Our young customer service person came to the end of his contract end of June and decided to return closer to his family in his home town. Unfortunately this has caused a long delay in handling messages since I have had to temporarily take them over directly. I confirm that only one of the two disc pommel longswords was shipped to you and that this was an error. We have been waiting for disc pommels from the supplier and you were meant to be notified that the second sword would be shipped as soon as we have stock. I'm sorry that you were not correctly informed. I have confirmation that we have receive these pommels yesterday afternoon and your second sword is pack and being picked up by DPD this morning, August 2. Your tracking number is DPD 10633004464455. Tracking will be available as soon as DPD scans the package at their logistics center. Again I am very sorry both for the stock situation, and for the unacceptably slow communication. Kind regards, Anthony
E
Rating: 1 out of 5
took over 6 months from order placed, to having an item, that was suppose to be "in stock"
A
Rating: 4 out of 5
Delivery took longer than expected. I had to ask to get further information on the status. The response was quick after that. :)
A
Rating: 1 out of 5
I ordered two ARCEM Mini Gorget, but only received one in a package. tried to contact the shop for a week via Email and Messages in Shop but no responses yet. Also there is no one picking up the phone. avoid this shop at all cost - they took my money and ran - no customer support would give 0 stars
Response from Black Armoury
Dear Kelvin, Thank you for brining this to my attention through the review process. We have indeed had issues internally with the messaging system, and it has been compounded by the unexpected absence of my customer service person and my own series of external travel the last five weeks : NOT an excuse (there is none and this level of service is not what I want for the company), just an explanation. This message has allowed me to be aware of the situation and I am shipping your missing gorget immediately. I am also putting things in place to avoid these "no customer support" situations over the coming weeks. Kind regards, Anthony RISCHARD, Managing Director
A
Rating: 4 out of 5
Generally OK, but the goods advertised as 'in stock' on web site should reflect real availability in the store, to avoid orders that consumers need to wait much longer than expected or to request refund. Customers service is great, and once goods are shipped delivery is fast.
A
Rating: 4 out of 5
Nice work, nice shop !
A
Rating: 4 out of 5
Really fast delivery, even tho pretty expensive. Product as described, no problems whatsoever
A
Rating: 4 out of 5
Good site.
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A
Rating: 4 out of 5
The delivery time was really very long, however the customer service was able to inform me and make me wait. Thank you Arseni ;-)
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