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Rating: 4 out of 5
The Delivery has need some time but thats cause of the global Situation with covid. Customer Service was ok and the Order seems to be nice.
Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Excellent customer service despite major raw materials shortage, and great products delivered. I can tell that the SPES Heavy gauntlets and Black Armoury's own "DoHEMA" Tournament mask and accessories are very strong, heavy-duty equipment. One problem is that, on top of the price of the goods and shipping, I was not notified that I would have to pay very large customs tax and VAT at the UK border. I would have liked to know this *before* ordering items so I could plan my budget accordingly. By the time my second shipment arrived, I will have had to pay almost £200 to get my equipment through the Border Force.
Response from Black Armoury
Dear Andrew, I am very sorry for the UK duties and taxes you were levied. Indeed, since BREXIT came into force, all shipments from the EU to the UK are imports. We will try to make the post-BREXIT situation for UK orders clearer on the website (it's true that at the moment this to obligation to pay import duties and taxes for customers outside the EU are "buried" in our Terms and Conditions). Kind regards, Anthony
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Rating: 4 out of 5
the selection on the store is wide, the prices are good compared to other sites, the interaction with the customer support was not optimal (reason of the missing fifth star). this miscommunication can be due to the overload of the time frame but still it's a point that can be improved.
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Rating: 4 out of 5
I like the material, but waiting 6 weeks is long
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Rating: 4 out of 5
Bei fast 550€ Bestellwert werden trotzdem Versandkosten berechnet? Schade
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Rating: 4 out of 5
Put in order 7. August, order sent 26, arraived 2. September. Tracking showed me were it was at.
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Rating: 4 out of 5
Reliable service
Translated reviews
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Rating: 4 out of 5
There is still room for improvement when it comes to delivery time with all things HEMA but other than that, great and friendly team @BA. Recommended :)
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Rating: 4 out of 5
The order came in fairly good time. Packaging was appropriate and the product was received complete. However, and Allen Key was included in the order automatically and I could not remove it (I have them anyway). Also It is not useful for the provided product. So, a bit weird and a waste of money.
Response from Black Armoury
Dear Robert, Thank you for your review on the website. I thought I'd send you a quick note of explanation. The Allen key is indeed included with all SWAP compatible swords, including the indoor trainer. It allows you to remove the pommel to change the blade, or in the very rare cases where it becomes loose. The key is therefore included, but not charged to the customer. Kind regards, Anthony
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Rating: 4 out of 5
The site, range, ordering etc. were all excellent. Stock issues due to COVID delayed my order (a lot!) but that wasn't really Black Armoury's fault and as soon as the main item was in stock shipping was quick from France to Australia. My main concern was the time it took to get a response to questions about the order - I left several messages through the website before resorting to Facebook and email to get an update. Once I got my first response they were great, answering questions within 24 hours, but that initial lack of any indication that my query had been seen, let alone answered, wasn't very encouraging.
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Rating: 4 out of 5
Would give 5 stars but the dagger that arrived was not a parrying one, in fact, it was a rondel dagger(it even said so on the wrapping).
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Rating: 1 out of 5
The package delayed five weeks to be sent and one week more to be delivered to me. Waiting for an update in the webpage about my order I tried to email them and raise a support ticket but silence is all I got for answer. For a month, and having paid some hundreds in advance. Also, they forgot to include part of my address, causing the messenger to skip my package to be delivered. At last but not least, please don't use SEUR.
Response from Black Armoury
Dear Roberto, Thank you for your review : even the negative ones are helpful for us to improve. I am very sorry you had this experience. Regarding the communication, I do apologise. Indeed, it seems that you were not included when we sent a messages to customers in April to inform them that SPES was delayed by a couple of weeks. The stock delivery package from them was lost and had to be replaced and resent to us, which took some time. I am very sorry for that bad communication. I will be sure to improve this. I assure you that we placed the out of stock jacket order to SPES on April 1, two days after you placed your order. Regarding the address : in looking at the delivery label created by Colissimo, I now see that your complete address was not included on the label. I have informed Colissimo about this error. Please understand that the labels are generated automatically by the postal system exactly as it exists your profile. It seems their system is not good for long adresses. Also, we unfortunately have no control over the transport partner Colissimo uses in different countries. If you wish to be sure that SEUR is not used, I recommend in the future to chose another shipper than Colissimo to Spain. In any case, now that I have heard of these delivery issues, I am refunding the transport charges to you immediately. I hope this helps. Kind regards, Anthony
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Rating: 4 out of 5
sword a bit heavy; 1180 gr instead of 1080 announced; it would benefit from a bit of blade refinement; otherwise satisfactory quality
Translated reviews
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Rating: 4 out of 5
The site itself it's well made. You can find pretty much everything you'll need for HEMA practice. My order wasn't shipped in a hurry but as soon as it was shipped I received in a few days.
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Rating: 4 out of 5
nothing special to report.
Translated reviews
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Rating: 4 out of 5
Everything went smoothly, however such high quality products sometimes may take time, a little patience after ordering the product could be required.
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Rating: 4 out of 5
Great sword, came really quick and well packaged. Slight marking under the cross guard but barely noticeable
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Rating: 4 out of 5
What would put these over the top would be to have the option of removing select pieces, so instead of riveted straps, use snaps.
Response from Black Armoury
Hello! Thanks for your reviews. We will pass your suggestion to DMZ for the Hand of Glory gloves. Not sure if they can modify the design to give that kind of adjustment. We are indeed thinking of making the arm protectors more adjustable, thanks for the suggestion. Kind regards, Anthony
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Rating: 4 out of 5
One of the products, RedDragon gloves, had a not-critical manufacturing defect which was quite apparent so the gloves should not have been sent to the customer. On the CarbonGloves advertisement on their siite, I would propose to remove information that the gloves are suited for sword-and-buckler sparring since the protection is not adequate.
Response from Black Armoury
Hello! We are very sorry you had that experience with the Red Dragon gloves. We will be contacting you to get more details, but have already passed the information to the manufacturer. It is true that we cannot always check each individual pair (as they are pre-packed by the factory). Your point about the carbon gloves is well noted and we will modify the website description per your suggestion. Kind regards, Anthony
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Rating: 1 out of 5
you don't mention that it will take a month to arrived and you don't even give any knews about the order
Response from Black Armoury
Dear Jean, Nous sommes désolés du manque de communication. En effet, les choses restent compliquées côte approvisionnement et votre commande a eu deux semaines de retard pour arriver de chez SPES. Nous aurions du vous en informer. Nous oeuvrons pour améliorer cette communication dans le futur. Toutes nos excuses. Cordialement, Anthony
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
a big delay in delivery due to the covid context but refund without problem before reordering the item
Translated reviews
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Rating: 4 out of 5
There has been a problem with the packet. It has been forgotten at the post office. But after a qustion, where my packet remains the problem has been solved. It came a little bit after I have expected it, but it was okay. So not everything is perfect, but they're giving their best to do so, so it's a good chop in my opinion.
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Rating: 4 out of 5
ordering was easy, information was good. it took a long time for them to ship, but when they shipped it came quickly
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Rating: 4 out of 5
Not bad at all! Nice selection of equipment, site is easy to manage. Delivery was fast which is a huge plus.
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Rating: 4 out of 5
It all arrived quickly and on the same day. However, it was strange that the haft arrived from a seperate delivery company... I missed that delivery and thought that I'd forgotten to order a haft.
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Rating: 4 out of 5
The package had some minor issues with clearing customs, due to lack of information. But all in all good service and the product is great.
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Rating: 4 out of 5
Good choice of products. I had some troubles with communication which have now been resolved. Postage costs seem very high
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Rating: 4 out of 5
siempre todo correcto
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Rating: 4 out of 5
Quality products, but I had to wait a while for restocking, which happens frequently for some products.
Translated reviews
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Rating: 4 out of 5
The site is well designed and easy to navigate to where you want to go. Customer service is also helpful. The selection of gear available at Black Armoury is also nice.
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Rating: 4 out of 5
Delayed delivery. The team took care to contact me.
Translated reviews
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Rating: 4 out of 5
So mostly they answer your e mails very fast, but sometimes they tend to forget, so you don't get an answer at all. So you have to send multiple e mails to get it answered. The problem I encountered is not gonna happen to you. I ordered a 350 n jacket, but actually wanted a 800 n jacket. My mistake. So two weeks later I told them and the said it is finde. I just have to send them the money that was missing for the 800n version and wrote upgrade in the comment. However I got a 350 n jacket, but I paid for a 800 n one. Blackarmoury was very sorry for that and until the 800 n version was ready they allowed me to use the 350n version until the new one arrives. Though it took four to five months for it to arrive it finally did and I love this jacket. I fits great, it protects and it is pretty easy to move in and mist importantly it looks awesome xD.
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Rating: 4 out of 5
Quick and informative response to inquiries and good delivery. The site could maybe be a bit more informative. regarding products and delivery.