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Rating: 5 out of 5
Great support, I am happy to buy from Balck Armoury!
Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 2 and 5 stars
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Rating: 5 out of 5
The gorget I ordered is exactly what it says on the box. What impressed me most was the brilliant service. From order to delivery was only a few days considering it arrived from France, very well packed. Highly recommended and I certainly will be ordering from Black Armoury in the future
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Rating: 5 out of 5
Good quality Fast delivery
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Rating: 5 out of 5
I have ordered from Black Armoury and even left a review in the past. I highlighted customer service as the reason for my previous positive review, but I have recently tried a few newer products designed (at least in part) and sold by the company as well. I am continually impressed with the quality of these offerings; unlike many other companies, Black Armoury is not simply copying the most common gear options with their own logo; they continue to innovate and bring new, useful designs to the HEMA scene, and I hope they continue to succeed as they do so.
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Rating: 5 out of 5
Great communication. We had a small mishap on the posting but Black Armory fixed it right away. Good service.
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Rating: 5 out of 5
Wonderful product. It took a little while because those completely understandable covid related issues, but I would buy from them again.
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Rating: 5 out of 5
Great quality equipment and excellent customer service Will recommend to friends and training partners. ⭐⭐⭐⭐⭐
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Rating: 5 out of 5
I've order from Black Armoury several times already, and I've always been satisfied with both the products and service. Communication has been strong when it needed to be, and whenever there has been any issue (inevitable in online business), they have made the situation right. Highly recommended!
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Rating: 5 out of 5
perfect
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Rating: 5 out of 5
A fabulous shop! Thank you!
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Rating: 5 out of 5
Excellent contact and support, ordered items get to me right in time.
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Rating: 5 out of 5
The site is easy to use and placing the order was fairly smooth. Shipping to Canada was via DHL and it arrived in two weeks.
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Rating: 5 out of 5
Black Armoury were responsive and friendly in their communications. Delivery was made as advertised.
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Rating: 5 out of 5
Excellent products, quick shipping, combined with great customer service
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Rating: 5 out of 5
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Rating: 5 out of 5
Very Kind Service!
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Rating: 5 out of 5
Fast service. Products were packaged very well. Even added a hand written note because my feder was shipped in a separate parcel.
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Rating: 2 out of 5
The shipment was late. Very late. I had no update on the situation, only that they have not yet recieved supply from their provider even though shop webside said this item was in stock. My emails were not responded to untill I wrote I will have to ask for refund and only after that time the item was sudenly available and was shipped to me.
Response from Black Armoury
Dear Tadas, thank you for your message and your review. Even the negative ones help us to improve. We have indeed had some stock synchronisation issues on the website that we are working to resolve. I am, again, very sorry your order took so long and do hope that you had received my apology for the poor communication. I can only assure you that the availability of your rash guard was one of timing and was not related to you asking for a refund. Kind regards, Anthony
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Rating: 5 out of 5
Fast delivery, efficient help in chosing the right product
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Rating: 5 out of 5
Excellent service and fast shipping even to Finland! Also got a card in the package with thank you message in my language, that was really nice of you!
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Rating: 5 out of 5
Everything alright. Thanks for the nice gloves!
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Rating: 5 out of 5
Very good service, as always!
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Rating: 5 out of 5
good service, everything went well
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Rating: 5 out of 5
A++++
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Rating: 5 out of 5
Waited a little over a month for some armour and synthetics but it was well worth it!
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Rating: 5 out of 5
Everything turned up as ordered and as expected. Great service.
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Rating: 5 out of 5
Quick shipping, satisfied.
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Rating: 5 out of 5
Thank you for the note! :)
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Rating: 5 out of 5
Great contact, very efficient.
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Rating: 2 out of 5
3 months delivery, gift meant as a surprise.... complete failure. One mail par month without any satysfactory answer. Had to result to phone to obtain delivery....
Response from Black Armoury
Hello David, I am very sorry that your order did indeed take some time. While the situation in April and May remained difficult for resupply, I do apologise for the poor communication. However, while your complaint is understandable, please be accurate. Your order did not take 3 months for delivery. You placed your order on April 14 and we shipped it on June 23 and it was delivered on June 24. We will do all we can to avoid this type of situation in the future and resupply is now returning to "normal". Kind regards, Anthony
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Rating: 5 out of 5
Communication was good. Product was packed securely and arrived in a timely manner.
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Rating: 5 out of 5
Good choice, fast and professional
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Rating: 5 out of 5
In my opinion, the best shop for AMHE equipment. Reliable, always excellent advice, and especially very accommodating and available! The Vienna AMHE club is happy to count it as its official supplier ;) Thank you Anthony!
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Rating: 5 out of 5
Great customer service, prompt delivery even though I'm not in EU. Excellent products too
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Rating: 5 out of 5
Excellent customer service, very prompt shipping.
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Rating: 5 out of 5
Great communication from blackarmoury. I recommend.
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Rating: 5 out of 5
Perfect!
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Rating: 5 out of 5
The whole process was seamless and the order arrived in very little time considering I'm in Asia. Good updates and tracking info also.
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Rating: 5 out of 5
Reliable, quick and informative.
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Rating: 5 out of 5
Professionals.