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Rating: 5 out of 5
Purchase was easy and shipping was super fast. Recommend
Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 2 and 5 stars
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Rating: 5 out of 5
The item was easy to find, and arrived promptly once shipped. There was a 1 or 2 week delay during processing compared to what was said online, but when I sent an email asking about it I got a prompt response back saying they'd ship it out that Tuesday, and then they did.
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Rating: 5 out of 5
Delivery took some time as my product was on back order but arrived eventually, well packaged and matching description.
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Rating: 5 out of 5
Perfect. As described on the website
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Rating: 5 out of 5
Responsive and friendly customer service. Fast delivery. Well-packaged order. Very good, nothing to complain about!
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Rating: 5 out of 5
Great customer service, prompt delivery, absolutely no issues.
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Rating: 5 out of 5
Nickel
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Rating: 5 out of 5
Great shop with excellent international delivery time. Placed order on Tuesday and gloves arrived in Poland on Monday. I strongly recommend this shop.
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Rating: 2 out of 5
Minimal stock available, "available stock" counter on website not accurate, waiting for stock takes very long
Response from Black Armoury
Thank you for your comment. We are aware of the issue and are working to upgrade the website, the internal technical systems and our processes to both improve the stock accuracy and to shorten delivery times. We do apologise for the delay in you receiving your order.
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Rating: 5 out of 5
Absolut fantastic customer service; my questions were always answered in a timely manner and when I switched the order to a different helmet-size there were no issues whatsoever.
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Rating: 5 out of 5
good products, reasonable shipping costs, fast delivery.
Translated reviews
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Rating: 5 out of 5
The order and everything related, meaning shipment and duration of the same was more than satisfactory. The Company made an apology for a Delay, but I did not realize there had been one, because delivery was still very fast.
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Rating: 5 out of 5
Good description, quick delivery
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Rating: 5 out of 5
Well received perfect packaging
Translated reviews
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Rating: 5 out of 5
Mi primera compra y muy satisfecho. El envío se ha retrasado porque he pedido productos que se fabrican bajo demanda pero ha merecido la pena esperar. Muy buena calidad, precios excelentes y nada que envidiar a otras marcas. El envío ha sido de 3 días laborales. Al poder pagar con paypal te da seguridad. Recomiendo esta tienda y sus productos. Volveré a comprar sin duda.
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Rating: 5 out of 5
Top!
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Rating: 5 out of 5
Perfect product, very attentive team, delivery arrived well for Christmas, we recommend!
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Rating: 5 out of 5
Can't recommend them enough, great service from people who actually seem to care about their customers, which is a rare thing in this modern World.
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Rating: 2 out of 5
bad.
Response from Black Armoury
Bonjour Frederic, et bonne année 2024. Nous sommes désolés que vous n'ayez pas apprécié votre commande chez Black Armoury. Pouvez-vous nous donner un peu plus de detail sur la raison de votre mécontentement s'il vous plait? Est-ce le délai (en effet, nous avons eu quelques complications en décembre qui nous ont retardés d'une dizaine de jours)? ou est-ce le umbo en soit ? Pouvons nous faire quelque chose pour mieux vous satisfaire ?
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Rating: 5 out of 5
Effective
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Rating: 5 out of 5
Fast shipment and good paking
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Rating: 5 out of 5
very fast delivery, package was excellent!
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Rating: 5 out of 5
Excellent service and prompt replies to questions regarding my order.
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Rating: 5 out of 5
Long delivery time but top quality
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Rating: 5 out of 5
Great Support
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Rating: 5 out of 5
Awesome staff - always patient and helpful with my queries and updating via email on the progress of my orders. Deliveries have come well packed in recyclable materials and quickly.
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Rating: 5 out of 5
Excellent service, great communication throughout
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Rating: 5 out of 5
nice support
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Rating: 5 out of 5
Excellent service, product as described and delivered quickly, nothing to say we wish they were all like that I recommend without hesitation!
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Rating: 5 out of 5
The shield is excellent and packaging was very well done.I am especially happy with retrieving the shield as oiled.
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Rating: 5 out of 5
As long as it is in stock there is no problem.
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Rating: 5 out of 5
Great selection, excellent wuality, great service
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Rating: 5 out of 5
Everything went quick and to my satisfaction.
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Rating: 5 out of 5
I had an issue with the site, I sent a message, and my problem was resolved very quickly. My order also arrived very quickly.
Translated reviews
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Rating: 5 out of 5
Good selection and prices and, given how long HEMA supplies can take to arrive sometimes, they're really communicative and helpful.
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Rating: 5 out of 5
Good quality and delivered quickly :)
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Rating: 5 out of 5
Very accommodating, they are fast and efficient
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Rating: 5 out of 5
Perfect, excellent product!
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Rating: 5 out of 5
Fast and careful shipping. Never disappointed by orders with Black Armoury and that for years.
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Rating: 2 out of 5
Everything went fine until my gloves broke almost immediately in training. I emailed the seller and they never responded.
Response from Black Armoury
Hello Mika. We are very sorry, both that you did not get a reply and for the issue with the gloves. We did indeed have a system issue over the summer that did not notify us of incoming messages sent through the website. I have just, thanks to your review, seen the message (which I am pasting below for reference). This is clearly a manufacturing defect and is not occurring on the vast majority of this style of glove we have sold since 2017. I will gladly either replace the gloves with a new pair from our next batch, or refund the gloves to you. Please let me know which you prefer. Kind regards, Anthony Original message from you (image link removed for security): "I received the shipment last week but unfortunately the seams on the gloves are not built for purpose as after only light sparring with rondel and rapier, approximately 30 minutes each, the underside panel of the left forearm separated on two sides from the rest of the forearm with the right glove having the same seam beginning to unravel."