Customer reviews of Black Armoury

Fluid and easy to understand

Service was awesome and I am very happy with the product, thanks!

Very good

The delivery is not very fast, but the customer service is responsive, polite and offers good products

Good, trustworthy shop.

A bit of a delay, a small site issue.. but in the end, excellent service

Very quick. Simple navigation and good contact.

Very satisfied with the service. I had a question to which they responded very quickly. Delivery without incidents. I recommend!

Serious merchant and attentive. Thank you

The Delivery has need some time but thats cause of the global Situation with covid. Customer Service was ok and the Order seems to be nice.

Very good quality site

Great service! Because of a delay of a few days i had to reroute my order, which was possible and i even got a handwritten apology.

Customer service, even if took time, was perfect. I had some problems that was resolved really fast

Great product. They look great and feel perfect for unarmoured training. Can't wait to try them out.

Black Armory has been a real pleasure to stumble upon. They carry some very nice, unique, and cutting edge items not found easily and they ship to the United States! Its a small personal touch, but each order came with a hand signed thank you card. I found this to be a rare treat among such a busy and automated order world. Its nice to know that my order is personally handled with care. Thank you Black Armory!

Great Website and products, i would definetly order again and recommend the shop!

Very kind and precise

Fast shipping, and good quality material. Personalized message to thank me for my purchase.

Fast and efficient

Intuitive website, top notch customer service, huge variety of products for beginner and advanced fencers alike

Quick service, got a personalized note due to delays. Anthony who handles the store is really helpful and speaks fluent english.

Excellent customer service despite major raw materials shortage, and great products delivered. I can tell that the SPES Heavy gauntlets and Black Armoury's own "DoHEMA" Tournament mask and accessories are very strong, heavy-duty equipment. One problem is that, on top of the price of the goods and shipping, I was not notified that I would have to pay very large customs tax and VAT at the UK border. I would have liked to know this *before* ordering items so I could plan my budget accordingly. By the time my second shipment arrived, I will have had to pay almost £200 to get my equipment through the Border Force.

Great experience and fast processing. Very knowledgeable, friendly and responsive customer service. Will definitely order from Black Armoury again.

Always very good

Good quality product, fast delivery, and especially a great customer service. The only flaw is the supplier of the foam shield and the embroidery which poses a problem.

Simple and fast

Black Armoury very good supplier. (^^)

Need more use

[EN/ES] EN: Good products, good price and safe purchase. The products arrived one month and five days after the purchase, but I understand it was due to the supplier and not Black Armoury. A card written in my language (spanish) begging for my pardon for the delay was delivered inside the box among the products, which was a great gesture showing quality and care for the costumer. I suggest to create an user in their website previously in order to check the status on your order instead of buying anything directly; otherwise it can be really difficult -barely impossible- to track the purchase. To sum up, I would highly recommend Black Armoury and I am sure I will buy again in the future. ES: Buenos productos, buen precio y compra segura. Los productos me llegaron un mes y cinco días después de la compra, pero esto de se debió al proveedor y no a Black Armoury. Entre los productos añadieron una tarjeta en español pidiendo disculpas por el retraso con el envío, lo que fue un gran gesto por su parte y que denota calidad y cuidado por el cliente. Sugiero crear un usuario previamente en la página web en vez de comprar directamente para poder comprobar el estado del pedido; de lo contrario puede ser bastante difícil –por no decir imposible- hacer el seguimiento de la compra. En resumen, recomiendo encarecidamente Black Armoury y estoy convencido que volveré a comprar en el futuro.

Personal touch, fantastic online resource.

Quick and efficient

the selection on the store is wide, the prices are good compared to other sites, the interaction with the customer support was not optimal (reason of the missing fifth star). this miscommunication can be due to the overload of the time frame but still it's a point that can be improved.

I like the material, but waiting 6 weeks is long

Detailed explanation. With a nice letter if there is a delay. Still remains fast.

A small delay, excused by a handwritten note ;-) Thank you

Great website, easy to navigate. Upon recieving order I noticed something wrong with one of my items. Sent an email back with pictures and got a reply back on that same day, that I would get a new item shipped to me and that I could sent the other one back free of charge. Really good service! Thanks again

I've ordered twice already and was very happy each time. Friendly support and high quality products. Thanks!

Excellent service, no complaints.

Had all the items in stock and shipped promptly after order was completed.

Good seller