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Rating: 5 out of 5
Small delivery delay due to Covid conditions - not serious - very good packaging and good responsiveness
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Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 4 and 5 stars
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Rating: 4 out of 5
Bei fast 550€ Bestellwert werden trotzdem Versandkosten berechnet? Schade
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Rating: 5 out of 5
Perfect service, lighning fast delivery!
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Rating: 5 out of 5
Everything was in order, the delivery was easy to track and the package as well as its contents arrived in good condition within very satisfactory timeframes! I therefore recommend the site, which also seems to offer interesting prices.
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Rating: 5 out of 5
Amazing customer service. Always helpful and on time.
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Rating: 5 out of 5
quick shipping and I even got a handwritten thank you note!
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Rating: 5 out of 5
Fast shipping, only took a few days after their vacation closedown, the package arrived fast, and with a personal apology from them, they even translated the "thank you" into my language. The items are as described and in a very good quality.
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Rating: 4 out of 5
Put in order 7. August, order sent 26, arraived 2. September. Tracking showed me were it was at.
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Rating: 5 out of 5
Ordering was easy and got the ordered stuff. Mail was somewhat late and they had left a sorry note for late delivery in the box. These things happen but it was a nice considerstion
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Rating: 5 out of 5
Great support, I am happy to buy from Balck Armoury!
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Rating: 5 out of 5
The gorget I ordered is exactly what it says on the box. What impressed me most was the brilliant service. From order to delivery was only a few days considering it arrived from France, very well packed. Highly recommended and I certainly will be ordering from Black Armoury in the future
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Rating: 5 out of 5
Good quality Fast delivery
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Rating: 5 out of 5
I have ordered from Black Armoury and even left a review in the past. I highlighted customer service as the reason for my previous positive review, but I have recently tried a few newer products designed (at least in part) and sold by the company as well. I am continually impressed with the quality of these offerings; unlike many other companies, Black Armoury is not simply copying the most common gear options with their own logo; they continue to innovate and bring new, useful designs to the HEMA scene, and I hope they continue to succeed as they do so.
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Rating: 5 out of 5
Great communication. We had a small mishap on the posting but Black Armory fixed it right away. Good service.
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Rating: 5 out of 5
Wonderful product. It took a little while because those completely understandable covid related issues, but I would buy from them again.
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Rating: 5 out of 5
Great quality equipment and excellent customer service Will recommend to friends and training partners. ⭐⭐⭐⭐⭐
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Rating: 5 out of 5
I've order from Black Armoury several times already, and I've always been satisfied with both the products and service. Communication has been strong when it needed to be, and whenever there has been any issue (inevitable in online business), they have made the situation right. Highly recommended!
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Rating: 5 out of 5
perfect
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Rating: 5 out of 5
A fabulous shop! Thank you!
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Rating: 5 out of 5
Excellent contact and support, ordered items get to me right in time.
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Rating: 5 out of 5
The site is easy to use and placing the order was fairly smooth. Shipping to Canada was via DHL and it arrived in two weeks.
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Rating: 5 out of 5
Black Armoury were responsive and friendly in their communications. Delivery was made as advertised.
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Rating: 5 out of 5
Excellent products, quick shipping, combined with great customer service
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Rating: 5 out of 5
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Rating: 5 out of 5
Very Kind Service!
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Rating: 5 out of 5
Fast service. Products were packaged very well. Even added a hand written note because my feder was shipped in a separate parcel.
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Rating: 5 out of 5
Fast delivery, efficient help in chosing the right product
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Rating: 4 out of 5
Reliable service
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Rating: 5 out of 5
Excellent service and fast shipping even to Finland! Also got a card in the package with thank you message in my language, that was really nice of you!
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Rating: 5 out of 5
Everything alright. Thanks for the nice gloves!
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Rating: 5 out of 5
Very good service, as always!
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Rating: 5 out of 5
good service, everything went well
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Rating: 5 out of 5
A++++
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Rating: 4 out of 5
There is still room for improvement when it comes to delivery time with all things HEMA but other than that, great and friendly team @BA. Recommended :)
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Rating: 5 out of 5
Waited a little over a month for some armour and synthetics but it was well worth it!
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Rating: 5 out of 5
Everything turned up as ordered and as expected. Great service.
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Rating: 5 out of 5
Quick shipping, satisfied.
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Rating: 5 out of 5
Thank you for the note! :)
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Rating: 5 out of 5
Great contact, very efficient.
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Rating: 4 out of 5
The order came in fairly good time. Packaging was appropriate and the product was received complete. However, and Allen Key was included in the order automatically and I could not remove it (I have them anyway). Also It is not useful for the provided product. So, a bit weird and a waste of money.
Response from Black Armoury
Dear Robert, Thank you for your review on the website. I thought I'd send you a quick note of explanation. The Allen key is indeed included with all SWAP compatible swords, including the indoor trainer. It allows you to remove the pommel to change the blade, or in the very rare cases where it becomes loose. The key is therefore included, but not charged to the customer. Kind regards, Anthony