Customer reviews of Black Armoury

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 719 published reviews
5 554 77% 4 92 13% 3 31 4% 2 20 3% 1 22 3%

Summary of reviews

The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.

Reviews 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
Despite slight delays in delivery, which are not uncommon with HEMA orders, I am very satisfied with the products and the friendly customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Very nice Service, Great Products and a very big portfolio.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2021
All good. Everytime again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2021
perfect !
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2021
Very nice, close to the customer and fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Quick shipping, no issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
nothing special to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
Everything went smoothly, however such high quality products sometimes may take time, a little patience after ordering the product could be required.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Great sword, came really quick and well packaged. Slight marking under the cross guard but barely noticeable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2021
My order arrived very quickly with no issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
I recently ordered a custom Arcem jacket and a gorget. Because I needed custom, I contacted Black Armoury by email and was impressed with the speed and quality of the response. They got my order, clarified some points, suggested that I save on postage by putting the two separate orders together, gave me an accurate time for production and also agreed to cover any Brexit related tariffs, as I had ordered from the UK just before the end of the EU transition period, but before there was any detail of a possible trade deal, which was appreciated. They kept me up to date with the progress and the tracker item arrived today, as expected. It was just what I had asked for, a really nice quality product which fits well and has plenty of give to allow free movement, looks great and appears to be as tough as it should be. It even came with a nice hand written note of thanks for the order. All in all a pleasure. I wish it was possible to get a custom jacket quicker, but it has to be made to order, so I’m not upset with the lead time for manufacture and shipping. Very Happy!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
Very good communication, great service and fast delivery! I would really recommend Black Armoury :-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
aaaa
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2020
What would put these over the top would be to have the option of removing select pieces, so instead of riveted straps, use snaps.
Response from Black Armoury
Hello! Thanks for your reviews. We will pass your suggestion to DMZ for the Hand of Glory gloves. Not sure if they can modify the design to give that kind of adjustment. We are indeed thinking of making the arm protectors more adjustable, thanks for the suggestion. Kind regards, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2021
One of the products, RedDragon gloves, had a not-critical manufacturing defect which was quite apparent so the gloves should not have been sent to the customer. On the CarbonGloves advertisement on their siite, I would propose to remove information that the gloves are suited for sword-and-buckler sparring since the protection is not adequate.
Response from Black Armoury
Hello! We are very sorry you had that experience with the Red Dragon gloves. We will be contacting you to get more details, but have already passed the information to the manufacturer. It is true that we cannot always check each individual pair (as they are pre-packed by the factory). Your point about the carbon gloves is well noted and we will modify the website description per your suggestion. Kind regards, Anthony
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
Black Armoury dealt with my order exceptionally well considering the dogs dinner Brexit has made of shipping anything into the UK. The information provided was extremely comprehensive regular but not to frequent. The swords are well made and worth every penny. When I want more swords Black Armoury will definitely be on the list of possible suppliers
Response from Black Armoury
Thank you Carey for the kind words! We look forward to "seeing you" again. Take care, Anthony
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Great product. Amazing communication and service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Fast shipping, everything well. Thanks a lot.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
Nil issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Simple site to use. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Black Armoury is THE shop par excellence for everything related to HEMA. Never any disappointment, top after-sales service and very human and available contact. I recommend 100% BA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
Wow...You Guys were super expedient, communicative and super professional in the fulfillment of my order...Thank You Very Much! - J
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Quick customer service and shipping. All items were securely packed and they all look and feel as promised. A true test shall still wait and I'm only looking forward to it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
quickly delivery good quality of products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Received my package quickly, well packaged, and the product matches what I expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2020
Excellent services, I liked the personalized note with my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
Good webpage, easy to navigate.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
Had a great experience with Black Armoury, all the way from Canada
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
For a first simulator, it is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2020
Very good service, a wide choice and good prices. The customer service is very attentive and also very accommodating when there is a problem with an order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
Fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
Excellent support and nice people!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2020
Great customer service and high-quality products! Would buy there anytime again!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
Order arrived very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2020
Package arrived fast. Info about products in stock and waiting time was well informes on the website
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
AMHE Club of Oise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2020
Quality equipment, great order tracking and customer service. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2020
Very attentive team and very fast. Excellent communication, very good responsiveness. Perfect!
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