English
★★★★★
based on 718 reviews published
Latest negative customer reviews
Good Afternoon, My order never arrived and I can't find the tracking for it nor a way to track it via your site at all.
The fencing mask sent does not match the one ordered, it is a much cheaper and lower quality model. I requested to initiate the return process and asked to receive a prepaid shipping label, since the error is to be attributed to the seller, but I have not received a response.
I ordered a custom jacket in April of 2025, I finally got it in November of 2025 and it was the wrong size. They told me they were going to remake it. I confirmed my sizing and have not heard anything in almost two months. The process of working with this company has been extremely expensive and extremely frustrating and after almost a calendar year. It seems like I am out hundreds of dollars and still don't have a fencing jacket that fits.
You have last 3 months to send my stuff
My sword took 5 months to be delivered. During which I had absolutely no information about what was going on despite messaging Black Armory multiple times through all the channels I could. It took threatening to cancel the purshase through paypal to get any sort of reaction from Black Armory
One of the two items in the order came damaged. I contacted the site and 4 days latter I'm still waiting on a response
They're too small.
I took express delivery and received it a week later and it was too late for my show and when I called and sent emails to get a refund to return them I still have no response I am very disappointed especially since it was a friend who recommended it to me
I returned a product, but have not recieved any communication or refund since. I would not recommend buying anything from this website.
Purchase made because marked in stock on the site while I had to wait for a restock
I ordered 2 synthetic longswords and one pair of fencing gloves. Order arrived and ONE LONGSWORD WAS MISSING. I have sent an email explaining the situation the same day the order arrived (12 days ago). NO REPLY. I also sent another email 6 days ago to remind them about the situation. STILL NO REPLY TO THIS DAY. Order at your own risk!
Took over 6 months from order placed, to having an item, that was suppose to be "in stock"
I ordered two ARCEM Mini Gorget, but only received one in a package. tried to contact the shop for a week via Email and Messages in Shop but no responses yet. Also there is no one picking up the phone. avoid this shop at all cost - they took my money and ran - no customer support would give 0 stars
Sells products they don’t have and can’t supply. Very slow communication. Slow to refund for the items they don’t have.
When I bought products, they were waiting for restock. First, I asked when they would be able to get the products. They named the date, and I did a purchase according to it. Naturally I was expecting a delay, so I mailed them, but they didn't answer. I did think it was due to their holiday, so I waited but they still ignored me afterwards. I sent a message to their Instagram account about unanswered mails, but they kept saying that they are not answering about order issues via Instagram direct message. I tried to explain that I didn't write about the order, that instead I was writing about unanswered mails but they started to answer with templates. After months they answered, and they apologized about the inconvenience and added that they’ve just hired a new employee. Finally, they sent my order BUT products that arrived to me were defective. I tried to stab on a gambeson to see the rigidity and flexibility of one of the partisans. The very first partisan I have tried instantaneously snapped with a sound of broken branch. Now I am afraid to try other ones in the same way and I am pretty sure that they will snap with any thrust. Each piece has certain waves and veins on it creating weak spots. Also, rigidity of each piece is different, one of them is almost floppy like a synthetic longsword, I don’t have confidence to try but it looks like it can easily withstand a 90+ degrees bending, the other feels like Arcem Syntactic Halberd that a friend of mine has, most rigid one is one that snapped, bent was barely 20-degree angle. That is enough to be broken even during slow work if your partner takes a step forward. The plastic of the broken pieces is not homogeneous and there is clearly a piece of white/translucent plastic inside of it. I sent them another email for possible solutions and again they ignored the issue with their new employee. They didn't even say that they can't offer a solution.
Dear friends! Unfortunately, I made a big mistake. I didn't read other customer reviews before placing my order. I was deceived by the beautiful and user-friendly site, as well as the interesting and large selection of products. The concept of good and quality service for this store is completely absent! The seller does not get in touch with his client! This was the case when ordering my product (the status did not change for several weeks after payment) and I was not given any comments and answers to my requests. And the exact same situation when I encountered a low-quality product. The seller is just in eternal silence mode.... My advice - think very carefully before contacting this store!!! And if you decide to buy something from them, be prepared that you will be completely ignored!
All the products are good, but the company did not reply to any message about the delay in delivery after months of purchase until complaints were made through social networks.
Acceptable price, zero communication. No updates, response to mail 10 days or longer
Customer service is totally absent
The package delayed five weeks to be sent and one week more to be delivered to me. Waiting for an update in the webpage about my order I tried to email them and raise a support ticket but silence is all I got for answer. For a month, and having paid some hundreds in advance. Also, they forgot to include part of my address, causing the messenger to skip my package to be delivered. At last but not least, please don't use SEUR.
You don't mention that it will take a month to arrived and you don't even give any knews about the order