Latest customer reviews

5 /5

★★★★★

Fast delivery and conforms to my order

Acheteur Vérifié

11/05/2019 at 07h08

purchased on 07/05/2019

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2 /5

★★☆☆☆

The carrier gives the parcels to anyone

Acheteur Vérifié

10/05/2019 at 23h07

purchased on 06/05/2019

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5 /5

★★★★★

Perfect, fast delivery, top service!

Acheteur Vérifié

10/05/2019 at 21h34

purchased on 05/05/2019

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5 /5

★★★★★

Tres tres bien rien a dire

Acheteur Vérifié

10/05/2019 at 06h21

purchased on 02/05/2019

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5 /5

★★★★★

I'm happy. The parcel arrived safely and was well packaged.

Acheteur Vérifié

09/05/2019 at 23h58

purchased on 04/05/2019

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5 /5

★★★★★

Perfect, fast and very professional!

Acheteur Vérifié

09/05/2019 at 15h53

purchased on 06/05/2019

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5 /5

★★★★★

Fast and professional

Acheteur Vérifié

09/05/2019 at 15h21

purchased on 05/05/2019

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5 /5

★★★★★

Fast, professional and responsive!

Acheteur Vérifié

07/05/2019 at 22h12

purchased on 28/04/2019

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5 /5

★★★★★

Very serious site, orders received in 48 hours, they contact you if there is a supply problem, impeccable soap

Acheteur Vérifié

03/05/2019 at 21h05

purchased on 28/04/2019

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5 /5

★★★★★

Always impeccable and very fast delivery.

Acheteur Vérifié

03/05/2019 at 17h02

purchased on 28/04/2019

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5 /5

★★★★★

Very good site, products well protected at the top

Acheteur Vérifié

02/05/2019 at 21h43

purchased on 26/04/2019

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5 /5

★★★★★

Perfect

Acheteur Vérifié

02/05/2019 at 21h01

purchased on 24/04/2019

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5 /5

★★★★★

Very good

Acheteur Vérifié

02/05/2019 at 13h23

purchased on 25/04/2019

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4 /5

★★★★☆

There's plenty of choice

Acheteur Vérifié

02/05/2019 at 11h06

purchased on 26/04/2019

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5 /5

★★★★★

Perfect very fast

Acheteur Vérifié

01/05/2019 at 21h13

purchased on 27/04/2019

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5 /5

★★★★★

Very good Fast delivery

Acheteur Vérifié

30/04/2019 at 21h09

purchased on 26/04/2019

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5 /5

★★★★★

Perfect

Acheteur Vérifié

30/04/2019 at 14h25

purchased on 27/04/2019

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5 /5

★★★★★

Fast and efficient. Perfect as always.

Acheteur Vérifié

26/04/2019 at 22h00

purchased on 25/04/2019

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5 /5

★★★★★

Top of the line. Very fast delivery. Ordered late Tuesday evening, received Thursday morning. Great products

Acheteur Vérifié

25/04/2019 at 21h12

purchased on 23/04/2019

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5 /5

★★★★★

Impeccable

Acheteur Vérifié

25/04/2019 at 19h25

purchased on 17/04/2019

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5 /5

★★★★★

Easy to use and well organized

Acheteur Vérifié

25/04/2019 at 14h37

purchased on 06/04/2019

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5 /5

★★★★★

Very good

Acheteur Vérifié

24/04/2019 at 19h38

purchased on 05/04/2019

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1 /5

★☆☆☆☆

Big problem with respecting delivery dates and times Carton damaged but fortunately the goods are not fragile

Acheteur Vérifié

23/04/2019 at 21h21

purchased on 15/04/2019

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Answer from Bonbonrama

24/04/2019

Thank you for taking the time to let us know about your concerns. I'm sorry that this 2nd delivery didn't go as well as you'd hoped. Indeed, pallet transport, especially when it has to cross France, can be subject to certain unforeseen circumstances inherent in road transport. Your order, placed on April 15th, left immediately, as you'd wished, and arrived on the 18th. It'll be hard to get a pallet to travel 850 km any faster. As for the damaged protective cartons, it's their job to take the knocks instead of what's inside. There's no guarantee yet that the cartons carrying the confectionery will arrive as good as new. But should the goods be damaged, our customer service team will be on hand to find a satisfactory solution.

5 /5

★★★★★

Perfect, as usual, thank you. (top packaging and protection of the items)

Acheteur Vérifié

19/04/2019 at 15h11

purchased on 17/04/2019

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5 /5

★★★★★

Very well packaged and received very quickly

Acheteur Vérifié

19/04/2019 at 10h11

purchased on 12/04/2019

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5 /5

★★★★★

Very good, deadline met, merchandise perfect

Acheteur Vérifié

17/04/2019 at 10h21

purchased on 12/04/2019

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5 /5

★★★★★

Very good, but it's a shame that the minimum purchase amount is 75eur, as this makes the bill rise too quickly.

Acheteur Vérifié

16/04/2019 at 10h33

purchased on 03/04/2019

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5 /5

★★★★★

Very well

Acheteur Vérifié

16/04/2019 at 08h51

purchased on 11/04/2019

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5 /5

★★★★★

Very fast, efficient

Acheteur Vérifié

16/04/2019 at 08h50

purchased on 10/04/2019

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5 /5

★★★★★

I'm delighted with my order and with the vegan sweets and special offers. Thank you!

Acheteur Vérifié

13/04/2019 at 21h35

purchased on 09/04/2019

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3 /5

★★★☆☆

Satisfied overall, but I have 3 comments to make: - the site displays prices exclusive of tax, which is not the case with its online counterparts, and which can be misleading, particularly in terms of price/product comparison - the shipping costs increase with the amount of the order, which is also not the case with its counterparts, who have a very reasonable contribution to costs - 1 pack of Floppy was open, and it's safe to assume that this was the case in the first place, because despite everything, the packaging was done with care (several small boxes in one large carton). The products we received were of high quality, and the order entry, payment and delivery went very smoothly.

Acheteur Vérifié

12/04/2019 at 22h53

purchased on 09/04/2019

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Answer from Bonbonrama

13/04/2019

We would like to thank you for taking the time to share your opinion and your questions with us. We have noted your comments and will try to explain as best we can. We are wholesalers. We only sell in bulk packaging, and to professionals. Like all business-to-business wholesalers, we sell exclusive of VAT. The logic of the principle of VAT collection dictates that professionals should express themselves before tax. We haven't invented anything. What's more, it's clearly indicated on the home page, and before payment, that prices are exclusive of VAT. It's true that some sites express their prices as including VAT. But you've probably noticed that they're more expensive because you've chosen to order from us. That's normal, since they're aimed at private customers. On some of these sites, you can buy just 100 grams, or 1 bag of candy. For shipping costs, it's the same explanation. We're wholesalers. Our prices are low. The more you order, the heavier the goods to be shipped. Carriers charge by weight and distance. We've only asked you to make a contribution (for your parcel weighing over 23 kg, the €10.5 you've paid isn't enough to pay the carrier). We take care of a large part of this, and our contribution increases the more you order. Above a certain amount, we can take over the entire cost. Compared to other pro sites, we're pretty reasonable (our main competitor, who's no cheaper than us, offers transport for orders of 2,000 euros or more). As for your open bag of floppy, you're assuming wrong: our preparers can't take an open bag that spills out. With us, each reference is purchased in full pallets. This means they have several hundred bags at their disposal in perfect condition. If they see an open bag, they can choose another. The few bags that are torn at the depot are generally shared by the staff. On the other hand, even if a product is well-packaged and well-protected, it still suffers shocks and its contents, especially when they are "fluid" like chewing gum balls, fraizibus or floppy, for example, can move suddenly in its bag and force, from the inside, on the weld, opening it. We know it happens when a box is thrown on the floor during its journey by GLS hand between our depot and your store. But you're right, it's still our fault. We didn't know how to pack it so that it would stand up to all those shocks. Please call our sales department on 04 69 96 63 36. They will do their utmost to find a solution that might suit you.

5 /5

★★★★★

Fine

Acheteur Vérifié

11/04/2019 at 16h10

purchased on 08/04/2019

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5 /5

★★★★★

Very professional

Acheteur Vérifié

11/04/2019 at 15h57

purchased on 06/04/2019

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5 /5

★★★★★

I am very happy and will recommend

Acheteur Vérifié

11/04/2019 at 14h13

purchased on 05/04/2019

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5 /5

★★★★★

Perfect!

Acheteur Vérifié

09/04/2019 at 20h40

purchased on 01/04/2019

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5 /5

★★★★★

Great, plus fast delivery

Acheteur Vérifié

09/04/2019 at 07h42

purchased on 01/04/2019

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4 /5

★★★★☆

Well, as always, see you if there's a problem (for resolution).

Acheteur Vérifié

04/04/2019 at 19h25

purchased on 27/03/2019

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5 /5

★★★★★

Great service! Fast and easy !

Acheteur Vérifié

04/04/2019 at 11h29

purchased on 01/04/2019

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5 /5

★★★★★

Very satisfying and I would recommend it to my friends and family.

Acheteur Vérifié

03/04/2019 at 01h12

purchased on 27/03/2019

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5 /5

★★★★★

Very good

Acheteur Vérifié

02/04/2019 at 21h06

purchased on 24/03/2019

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Company name	Bonbonrama.com
Address	173 Avenue de la Sarriette 13600 La Ciotat
Phone	0469966336
Email	[email protected]
Company number	808 519 722 00033
Website	https://www.bonbonrama.com/