9.6/10
★★★★★
based on 2696 reviews published

Latest customer reviews

5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 06/03/2019
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5 /5
★★★★★

Very satisfied with the products

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Acheteur Vérifié
purchased on 28/02/2019
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5 /5
★★★★★

Lots of choices Fast, careful shipping

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Acheteur Vérifié
purchased on 02/03/2019
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5 /5
★★★★★

Parcel delivered very quickly, lots of choice in items, low price

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Acheteur Vérifié
purchased on 02/03/2019
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5 /5
★★★★★

Fast, well packaged, best price and as ordered

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Acheteur Vérifié
purchased on 28/02/2019
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5 /5
★★★★★

Carrier Kühne & Nagel very rude bad service

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Acheteur Vérifié
purchased on 25/02/2019
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2 /5
★★☆☆☆

The site with professional staff and good advice with a lot of patience, however, damaged cartons, dirty packages, which stick so much that the expiration date is erased, 1 punctured, 1 with trace of blood on it, hair (or other) between the top and the inside (yet taped), trace of blood also in the 2 cartons, some large hearts badly formed (with holes so unusable for me), blueberries with many small pearls removed on it, dust on packages, I'm amazed! Photos taken, we don't really feel like using these candies, but I have no choice.

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Acheteur Vérifié
purchased on 17/01/2019
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Answer from Bonbonrama
Hello Mrs L. Thank you for your many comments. Here, we receive each reference from the factories in cartons, which are on pallets. So we have a lot of stock. We don't put torn bags in our parcels (torn bags are consumed by our employees' families), or erase the information printed on the back of the package (short or past best-before dates are indicated and cleared). Nor do we open the packets to leave hair in them, or to damage or deform the sweets. Indeed, we could ask Pierrot Gourmand or Fini why, in their 1.5 kg of hearts, there are a few with defects, or why some seeds have come loose from the blackberries. But we don't think you can expect candies paying less than 5 euros a kilo to be perfectly cut like a piece of goldsmith's work. So, sorry, but manufacturers, even Haribo and Lutti, slip us a few ugly candies in the packets, and we won't be able to take them back or compensate you! As for the red stains, there's a very good chance that they're red ink. As for the open bag, it could have torn during transport. In that case, we should have protected it even better so that it arrived intact. We're already trying to do this, but sometimes the transport conditions get the better of all our protection. The shocks received by the parcels explain why some outer packaging is "crumpled" and repeated rubbing erases certain ink inscriptions. Our customer service, as you kindly mentioned, is available to find a solution, in cases where Bonbonrama has its share of responsibility. Just let us know.
5 /5
★★★★★

Fast and efficient

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Acheteur Vérifié
purchased on 22/02/2019
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5 /5
★★★★★

Very happy and especially fast

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Acheteur Vérifié
purchased on 27/02/2019
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5 /5
★★★★★

Tres tres bien merci

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Acheteur Vérifié
purchased on 23/02/2019
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1 /5
★☆☆☆☆

I didn't like the handling of a problem that occurred during delivery. Too bad.

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Acheteur Vérifié
purchased on 07/02/2019
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Answer from Bonbonrama
Thank you for sharing your opinion with us. We are sorry that the solution we proposed to compensate you did not suit you. We probably didn't understand you. When you informed us that a bag of Frazibus had torn during transport, and that 900 grams had spilled into the bottom of the box, we offered you 2 solutions: a refund for the lost goods or a credit note of higher value, which you accepted. Perhaps you were planning to deal with the incident in a different way? If so, don't hesitate to let us know, especially since, as you can see, we're easy to reach by phone and e-mail.
5 /5
★★★★★

Very good. Attractive prices

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Acheteur Vérifié
purchased on 24/02/2019
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5 /5
★★★★★

Perfect, fast delivery, very neat package, wide selection. I recommend it.

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Acheteur Vérifié
purchased on 20/02/2019
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5 /5
★★★★★

Very fast delivery, competitive prices. very professional

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Acheteur Vérifié
purchased on 21/02/2019
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5 /5
★★★★★

Fast delivery! Perfect products!

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Acheteur Vérifié
purchased on 18/02/2019
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5 /5
★★★★★

Fast delivery within 48 hours, order well organized in the boxes, it's perfect. What a pleasure to receive 60 kg of sweets :))

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Acheteur Vérifié
purchased on 10/02/2019
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5 /5
★★★★★

Excellent .

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Acheteur Vérifié
purchased on 14/02/2019
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5 /5
★★★★★

Perfect as usual

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Acheteur Vérifié
purchased on 03/02/2019
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5 /5
★★★★★

No complaints

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Acheteur Vérifié
purchased on 08/02/2019
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5 /5
★★★★★

Great sweets, I love them and so does my family.

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Acheteur Vérifié
purchased on 09/02/2019
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5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 08/02/2019
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5 /5
★★★★★

Always perfect, price, packaging, fast delivery etc.

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Acheteur Vérifié
purchased on 11/02/2019
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4 /5
★★★★☆

Everything I expected

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Acheteur Vérifié
purchased on 10/02/2019
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 09/02/2019
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1 /5
★☆☆☆☆

I'm disappointed because there were broken candies inside.

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Acheteur Vérifié
purchased on 07/02/2019
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Answer from Bonbonrama
Hello, Thank you for letting us know that some of the pacifiers in the box were broken. We apologize for the inconvenience. Of course, as you can imagine, we didn't intentionally put broken lollipops in their original boxes. Despite the care we take to protect our confectionery, some less-than-delicate deliverers manage (rarely, fortunately for us) to get at our protections. These are the hazards of transport. However, you should know that our customer service team is on hand to find satisfactory solutions in the event of such incidents. You can reach us easily on 04 69 96 63 36 from Monday to Friday, 8.30am to midday and 2pm to 5pm.
5 /5
★★★★★

Easy to use website Very fast delivery Well packaged Very fast, friendly and efficient after-sales service

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Acheteur Vérifié
purchased on 25/01/2019
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5 /5
★★★★★

Excellent site and fast delivery

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Acheteur Vérifié
purchased on 04/02/2019
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5 /5
★★★★★

.fast and serious

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Acheteur Vérifié
purchased on 29/01/2019
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4 /5
★★★★☆

Top-notch company always on time with parcel delivery

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Acheteur Vérifié
purchased on 27/01/2019
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4 /5
★★★★☆

I recommend Bonbonrama. Very serious and fast site. Living in Marie Galante, it's rare to find candy wholesalers who send merchandise in double cartons to preserve it. Very good experience! Thank you

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Acheteur Vérifié
purchased on 24/01/2019
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5 /5
★★★★★

Everything was perfect

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Acheteur Vérifié
purchased on 31/01/2019
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5 /5
★★★★★

Very good on-time delivery

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Acheteur Vérifié
purchased on 24/01/2019
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1 /5
★☆☆☆☆

Caranougat stuck between them and melted and package delivered to the relay opened I have all the photos very disappointed !!!!

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Acheteur Vérifié
purchased on 28/01/2019
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Answer from Bonbonrama
Hello and thank you for bringing this information to our attention. Yes, there was a problem with the Caranougat Carambars. It could be a manufacturing defect, but it hasn't been reported to us yet, and it's very rare for a defect to affect only one box on a full pallet. Please contact us to explain it better. As for the open parcel, we must be careful and not accept a parcel if during transport it could have been damaged, opened or searched. GLS insures us against such incidents. Obviously, nothing was missing in your case. So much the better. In any case, if you notice any irregularity concerning the goods, transport or anything else, please call our customer service department on 04 69 96 63 36. We always try to find a satisfactory solution. Sincerely
5 /5
★★★★★

Fast, very clean and well-protected packaging. Attractive prices.

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Acheteur Vérifié
purchased on 21/01/2019
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5 /5
★★★★★

!!!!

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Acheteur Vérifié
purchased on 23/01/2019
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4 /5
★★★★☆

Delivery was as ordered. Fast delivery. Nothing to say except that the lollies arrived loose in the box.

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Acheteur Vérifié
purchased on 13/01/2019
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5 /5
★★★★★

Very well packaged product, very fast delivery, recommend without hesitation!

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Acheteur Vérifié
purchased on 05/12/2018
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5 /5
★★★★★

As usual, nothing to say except "Thank you" for your seriousness!

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Acheteur Vérifié
purchased on 22/01/2019
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5 /5
★★★★★

Very serious company! Well-protected products, fast 48-hour delivery. Thank you again for your availability.

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Acheteur Vérifié
purchased on 22/01/2019
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5 /5
★★★★★

Great!!!

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Acheteur Vérifié
purchased on 15/01/2019
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