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A
Rating: 5 out of 5
Fast
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Customer reviews of Bonbonrama
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 770 published reviews
Summary of reviews
Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
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A
Rating: 5 out of 5
fast, very well packaged and attractively priced.
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A
Rating: 5 out of 5
Fast, accommodating, very professional
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A
Rating: 5 out of 5
serious company,fast delivery
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A
Rating: 5 out of 5
Super site! Well-packaged products, top-notch sales service, super-fast delivery and, above all, very good prices compared with my traditional suppliers.
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A
Rating: 3 out of 5
Wide selection. Fast delivery. One plexi box sent cracked but partly compensated, one parcel of marshmallow mushrooms received open.
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Response from Bonbonrama
We apologize for the cracked display stand, which has been compensated. We try to protect as much as possible the items we ship by GLS. But sometimes, the treatment received by some boxes is such that our protections are not enough. We'll try to add more protection for our next Plexiglas display shipments. Or maybe we'll just ship them on pallets.
As for the open mushroom package, we could have the same explanation, but we didn't charge for it on your order. Either you didn't buy them from us, or the preparer made a mistake and you got them for free.
As for the open mushroom package, we could have the same explanation, but we didn't charge for it on your order. Either you didn't buy them from us, or the preparer made a mistake and you got them for free.
A
Rating: 5 out of 5
everything was perfect thank you
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A
Rating: 5 out of 5
Easy site, attractive price and perfectly packaged parcels. I'm very happy and I'll recommend it with my eyes closed! Thank you
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A
Rating: 5 out of 5
Super fast delivery thank you very much
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A
Rating: 3 out of 5
the boxes were collapsed The 3 kg container should be much stronger as the miniatures were scattered throughout the package
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Response from Bonbonrama
Hello and thank you for letting us know about this problem. These mini chocolates are packaged and sold in a plastic box. We cannot modify this packaging as it is the manufacturer's choice. We're sorry about this. However, we can try to protect them even better next time. If you have products that are unsaleable or consumable, please contact our customer service department on 04 69 96 63 36.
A
Rating: 5 out of 5
compliant with requirements
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A
Rating: 3 out of 5
Hello, I have some packages of sweets that have been opened at the bottom of the boxes.
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Response from Bonbonrama
Hello, Sorry for the inconvenience. As you may have noticed when you opened our boxes, we go to great lengths to protect our products. And we're ready to redouble our efforts to ensure that our orders arrive in perfect condition 100% of the time. But sometimes, with the shocks these packages receive, it's the manufacturers' packaging that tears or cracks at the welds. In the event of such problems, please contact customer service on 04 69 96 63 36 or by e-mail at [email protected].
A
Rating: 5 out of 5
As usual, good availability, correct price, good delivery time, thank you.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good customer service
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A
Rating: 5 out of 5
Fast delivery at a relay point Despite the heat, only the pack of blackberries and raspberries was a little warm.
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A
Rating: 5 out of 5
very serious house
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A
Rating: 4 out of 5
Always satisfied with the service, delivery time, availability... a little less satisfied with the changes in shipping costs. 66€ ttc for half a pallet for Brittany, I find that very expensive. Cdlt
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Response from Bonbonrama
Thank you for your order and for your confidence in us. We understand that it may seem expensive, but you should know that we only ask for a contribution. The actual cost of transport is much higher. Since we're in the south of France, the pallet crosses the whole country, and the price is indexed to the kilometers covered. Otherwise, for Brittany, we offer transport for orders of 500 euros or more. We look forward to seeing you on our site!
A
Rating: 5 out of 5
Thank you for your seriousness and your availability.
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A
Rating: 5 out of 5
Fast delivery, a good account!
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A
Rating: 4 out of 5
Hello regarding bonbonrama very good but the carrier does not respect customers for the goods entrusted to him to review Cordially
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Response from Bonbonrama
Sorry about the damaged cored cables. As we explained to you over the phone, the heat has made this product brittle, and as soon as the carrier mistreats the package, the cables break. To prevent this kind of accident from happening again, we only ship them on pallets during the summer months. We also hope that the solution we have proposed to repair this damage has been acceptable to you.
A
Rating: 5 out of 5
Perfectly clean.
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A
Rating: 5 out of 5
Very good product quality, good packaging and choice of carrier.
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A
Rating: 4 out of 5
good quality and delighted except for one product that I had not asked for and that they put in place of the one I had asked for otherwise nikel
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Response from Bonbonrama
Thank you for your review. I'm sorry but the preparer must have made a mistake. We will contact you to find a solution to correct our mistake.
A
Rating: 5 out of 5
Fast delivery but postage is a bit expensive
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A
Rating: 5 out of 5
Super service!! available fast and very friendly .
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A
Rating: 5 out of 5
correct order
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A
Rating: 3 out of 5
carrier nul 8 jours pour livrer une palette c se foutre de la fueule du monde d'abitude c'est tres rapide en plus ca fait deux fois que les colis sont eventres ouvert pour piquer des bonbons inadmissible
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Response from Bonbonrama
Sir, we are very sorry about these 2 incidents with our carrier. As we explained to you on the phone, we informed them of these problems and requested compensation. We have insurance that covers this type of incident when flagrant damage is noted at the time of receipt of the pallet. This will enable us to compensate you. In any case, thank you for your confidence in us.
A
Rating: 5 out of 5
Order very quickly Products conform and identical to those on the site Welcome phone and information top I recommend + + +.
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A
Rating: 5 out of 5
easy ordering, super-fast delivery, top-notch!
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A
Rating: 2 out of 5
Always in my orders there is a problem either items in poor condition or missing I have never had a whole order DAMAGE
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Response from Bonbonrama
We're sorry you're unhappy with our service, even though you still order from us very regularly. Indeed, on the last 8 orders you placed with us, the carrier damaged a pallet (and part of the contents of 3 packages), and we may have forgotten a box on another order. For these 2 cases, we compensated you immediately. We apologize again for these incidents and we will do our best to protect our products and prepare our parcels even better. We thank you for your understanding, as despite these incidents, you continue to order on our site.
A
Rating: 5 out of 5
Great value for money!
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A
Rating: 5 out of 5
I am very satisfied with my order, despite the fact that it arrived a week after it had been dispatched. This was GLS's fault, as they insisted on delivering during my closing hours, even though the times are indicated in large letters on the store door!
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A
Rating: 5 out of 5
perfect would like to find some stoptou
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Response from Bonbonrama
Thank you for your trust and loyalty! We'll try to find you some Stoptou !
A
Rating: 5 out of 5
very functional site... the sweets are very good, the delivery is top notch. I recommend
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A
Rating: 5 out of 5
Very good fast delivery. Good products
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A
Rating: 5 out of 5
Great site.
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A
Rating: 5 out of 5
simple, fast and very well packaged, I recommend this site :)
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A
Rating: 4 out of 5
well packaged
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