9.6/10
★★★★★
based on 2696 reviews published

Latest customer reviews

5 /5
★★★★★

Delivered ahead of schedule and very good value for money.

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Acheteur Vérifié
purchased on 27/01/2018
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5 /5
★★★★★

At the reception 2 packages opened without too much damage. The management immediately sent me a package to compensate me for the damage.

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Acheteur Vérifié
purchased on 23/01/2018
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 18/01/2018
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3 /5
★★★☆☆

Finds as soon as candy bag is opened and delivery is slow

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Acheteur Vérifié
purchased on 13/01/2018
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Answer from Bonbonrama
Thank you for your feedback. We're sorry that some packages were opened in transit. We do our utmost to protect our confectionery as much as possible in the boxes. But despite this, the sometimes harsh transport conditions have taken their toll on our protection. But our customer service department is there to deal with this kind of incident, provided, of course, that you report it to us. Perhaps you didn't consider the damage sufficient to take the trouble to report it to us? As far as transport is concerned, GLS guarantees a delivery time of between 1 and 3 days, depending on the area in France. Your order was placed on a Saturday. It therefore left on Monday and arrived on Thursday, i.e. 3 days later. The delivery time is therefore on target, even if we're more used to seeing a 48-hour delivery time for shipments to the north.
4 /5
★★★★☆

Fine, but the pallet arrived in poor condition

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Acheteur Vérifié
purchased on 12/01/2018
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Answer from Bonbonrama
Thank you for your feedback. We are sorry that the carrier damaged the pallet. In this type of situation, please do not hesitate to call us to report the incident. In your case, our customer service department will contact you to find out whether any goods have been damaged. Next time, don't hesitate to make a reservation on the delivery note, taking a photo of the pallet. Our carrier (Schenker-Joyau) insures the goods transported, and if any sweets are damaged, you will be promptly compensated and suffer no prejudice.
5 /5
★★★★★

Quick handling of my order/ on-time delivery/ complete and well-protected products

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Acheteur Vérifié
purchased on 09/01/2018
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5 /5
★★★★★

Express delivery, quality to match. The only drawback is that delivery is a bit expensive and it's impossible to select a relay point delivery (page bug).

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Acheteur Vérifié
purchased on 10/01/2018
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Answer from Bonbonrama
Thank you again for your order and your feedback! There are several reasons why we are obliged to charge a delivery fee for orders under 350 euros: our margins are very small, as we offer wholesale prices, and confectionery is a heavy, inexpensive product (3 to 10 euros per kilo). It would be impossible for us to offer these prices and delivery. We offer delivery on orders of 350 euros or more. Other sites charge little for delivery but compensate with higher rates. For Relai colis, the bug has been corrected, but the rate is practically the same, since GLS also transports the parcel to the Relai point.
5 /5
★★★★★

Fine

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Acheteur Vérifié
purchased on 05/01/2018
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5 /5
★★★★★

Perfect!

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Acheteur Vérifié
purchased on 06/01/2018
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5 /5
★★★★★

Fast delivery well packaged products nothing to say + very friendly deliveryman to mention too

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Acheteur Vérifié
purchased on 06/01/2018
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5 /5
★★★★★

Very good and responsive

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Acheteur Vérifié
purchased on 27/12/2017
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4 /5
★★★★☆

Very good site, excellent products. However, my parcel was delivered to my neighbor's house without telling me. I had to call the delivery service.

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Acheteur Vérifié
purchased on 25/12/2017
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Answer from Bonbonrama
Thank you for your review and your compliments! Sorry for the small delivery problem. We use a service provider called GLS to deliver the parcels and out of the thousand or so delivery drivers who work for them (or for other transport companies for that matter!), some are not as reliable as others. For your convenience, we've opted for the Flex Delivery service, which alerts you by e-mail to the day and time of delivery, and lets you change them at your convenience. And to give the delivery driver the best possible chance of finding you, we've included your cell phone number... Despite our best efforts, sometimes that's not enough... So we're going to report this incident to our service provider. Thank you in any case for taking the necessary steps to find your parcel!
5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 08/01/2018
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5 /5
★★★★★

Good responsiveness.

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Acheteur Vérifié
purchased on 28/12/2017
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5 /5
★★★★★

Fast delivery. Package well packed. Satisfied.

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Acheteur Vérifié
purchased on 12/12/2017
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4 /5
★★★★☆

Clear, simple site, easy to access.

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Acheteur Vérifié
purchased on 05/12/2017
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5 /5
★★★★★

Very fast and attractive prices

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Acheteur Vérifié
purchased on 05/12/2017
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3 /5
★★★☆☆

Fine, but a box of tagada burst in the carton

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Acheteur Vérifié
purchased on 15/11/2017
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Answer from Bonbonrama
Sorry for the inconvenience, but you should have notified us immediately. Our customer service team is also there to deal with this kind of problem. We do our utmost to protect our "fragile" products, but parcel shipping conditions are sometimes harsh and some parcels, despite everything, are damaged. But in these cases, we always try to find a solution, and in your case, we can offer you 2 solutions: reimbursement of your damaged box, or reshipment of a new box.
5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 16/11/2017
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5 /5
★★★★★

Good price, fast delivery and very professional. Nothing to complain about!

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Acheteur Vérifié
purchased on 29/11/2017
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5 /5
★★★★★

Very responsive

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Acheteur Vérifié
purchased on 29/11/2017
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5 /5
★★★★★

Next day delivery great

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Acheteur Vérifié
purchased on 27/11/2017
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5 /5
★★★★★

Very professional and friendly

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Acheteur Vérifié
purchased on 24/11/2017
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5 /5
★★★★★

Excellent

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Acheteur Vérifié
purchased on 18/11/2017
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5 /5
★★★★★

Well

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Acheteur Vérifié
purchased on 13/11/2017
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 18/11/2017
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5 /5
★★★★★

Very fast shipping, perfect as usual

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Acheteur Vérifié
purchased on 03/11/2017
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5 /5
★★★★★

Left

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Acheteur Vérifié
purchased on 02/11/2017
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5 /5
★★★★★

Perfect, thank you

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Acheteur Vérifié
purchased on 06/11/2017
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5 /5
★★★★★

Tres bon grossiste merci

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Acheteur Vérifié
purchased on 06/11/2017
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5 /5
★★★★★

Very satisfied! neat packaging

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Acheteur Vérifié
purchased on 01/11/2017
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4 /5
★★★★☆

Everything was perfect

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Acheteur Vérifié
purchased on 27/10/2017
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5 /5
★★★★★

For our first order, it was delivered quickly. We are very satisfied.

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Acheteur Vérifié
purchased on 23/10/2017
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5 /5
★★★★★

All received and quickly ... well I have not yet tasted the candy but they look delicious.

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Acheteur Vérifié
purchased on 17/10/2017
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4 /5
★★★★☆

Fast delivery overall'.

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Acheteur Vérifié
purchased on 18/10/2017
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5 /5
★★★★★

Very professional. Perfect order. Great packaging.

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Acheteur Vérifié
purchased on 25/10/2017
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5 /5
★★★★★

Everything is perfect

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Acheteur Vérifié
purchased on 20/10/2017
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5 /5
★★★★★

Very fast shipping, everything is perfect very well packed for shipping, just a shame to have a certain minimum amount to be able to order

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Acheteur Vérifié
purchased on 15/10/2017
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Answer from Bonbonrama
Hello and thank you for your positive review! Sorry for the minimum order constraint, but the explanation comes from the fact that the contribution to transport costs that you are asked to pay does not cover the actual costs. We're also heavily involved in paying these costs. And as our margins (as you may have guessed from our prices) are low, we are obliged to achieve a minimum turnover in order to do so. I hope you now have a better understanding, and we hope to see you soon on bonbonrama.com!!! 😉
5 /5
★★★★★

Fast and efficient

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Acheteur Vérifié
purchased on 18/10/2017
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4 /5
★★★★☆

Everything was in very good condition, just disappointed with the surprise corners, there weren't the models I wanted, for example Snow Queen Patrol. But otherwise everything was perfect and delivery was fast.

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Acheteur Vérifié
purchased on 14/10/2017
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Answer from Bonbonrama
Thank you for your positive review! We're sorry if you weren't happy with the designs of the surprise cones, but we specify in the product sheet that the illustrations are chosen by the manufacturer, but always in the theme of successful cartoons. See you soon for your next order!