Customer reviews of Bonbonrama

Thank you again for your order and your feedback! There are several reasons why we are obliged to charge a delivery fee for orders under 350 euros: our margins are very small, as we offer wholesale prices, and confectionery is a heavy, inexpensive product (3 to 10 euros per kilo). It would be impossible for us to offer these prices and delivery. We offer delivery on orders of 350 euros or more. Other sites charge little for delivery but compensate with higher rates. For Relai colis, the bug has been corrected, but the rate is practically the same, since GLS also transports the parcel to the Relai point.

Thank you for your review and your compliments! Sorry for the small delivery problem. We use a service provider called GLS to deliver the parcels and out of the thousand or so delivery drivers who work for them (or for other transport companies for that matter!), some are not as reliable as others. For your convenience, we've opted for the Flex Delivery service, which alerts you by e-mail to the day and time of delivery, and lets you change them at your convenience. And to give the delivery driver the best possible chance of finding you, we've included your cell phone number... Despite our best efforts, sometimes that's not enough... So we're going to report this incident to our service provider. Thank you in any case for taking the necessary steps to find your parcel!

Sorry for the inconvenience, but you should have notified us immediately. Our customer service team is also there to deal with this kind of problem. We do our utmost to protect our "fragile" products, but parcel shipping conditions are sometimes harsh and some parcels, despite everything, are damaged. But in these cases, we always try to find a solution, and in your case, we can offer you 2 solutions: reimbursement of your damaged box, or reshipment of a new box.

Hello and thank you for your positive review! Sorry for the minimum order constraint, but the explanation comes from the fact that the contribution to transport costs that you are asked to pay does not cover the actual costs. We're also heavily involved in paying these costs. And as our margins (as you may have guessed from our prices) are low, we are obliged to achieve a minimum turnover in order to do so. I hope you now have a better understanding, and we hope to see you soon on bonbonrama.com!!! ;)

Thank you for your positive review! We're sorry if you weren't happy with the designs of the surprise cones, but we specify in the product sheet that the illustrations are chosen by the manufacturer, but always in the theme of successful cartoons. See you soon for your next order!