/10
★★★★★
based on 2689 reviews published
★★★★★
based on 2689 reviews published
Latest customer reviews
3
/5
★★★☆☆
Satisfied overall, but I have 3 comments to make:
- the site displays prices exclusive of tax, which is not the case with its online counterparts, and which can be misleading, particularly in terms of price/product comparison - the shipping costs increase with the amount of the order, which is also not the case with its counterparts, who have a very reasonable contribution to costs - 1 pack of Floppy was open, and it's safe to assume that this was the case in the first place, because despite everything, the packaging was done with care (several small boxes in one large carton). The products we received were of high quality, and the order entry, payment and delivery went very smoothly.
Acheteur Vérifié
purchased on 09/04/2019
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Answer from Bonbonrama
We would like to thank you for taking the time to share your opinion and your questions with us. We have noted your comments and will try to explain as best we can. We are wholesalers. We only sell in bulk packaging, and to professionals. Like all business-to-business wholesalers, we sell exclusive of VAT. The logic of the principle of VAT collection dictates that professionals should express themselves before tax. We haven't invented anything. What's more, it's clearly indicated on the home page, and before payment, that prices are exclusive of VAT. It's true that some sites express their prices as including VAT. But you've probably noticed that they're more expensive because you've chosen to order from us. That's normal, since they're aimed at private customers. On some of these sites, you can buy just 100 grams, or 1 bag of candy. For shipping costs, it's the same explanation. We're wholesalers. Our prices are low. The more you order, the heavier the goods to be shipped. Carriers charge by weight and distance. We've only asked you to make a contribution (for your parcel weighing over 23 kg, the €10.5 you've paid isn't enough to pay the carrier). We take care of a large part of this, and our contribution increases the more you order. Above a certain amount, we can take over the entire cost. Compared to other pro sites, we're pretty reasonable (our main competitor, who's no cheaper than us, offers transport for orders of 2,000 euros or more). As for your open bag of floppy, you're assuming wrong: our preparers can't take an open bag that spills out. With us, each reference is purchased in full pallets. This means they have several hundred bags at their disposal in perfect condition. If they see an open bag, they can choose another. The few bags that are torn at the depot are generally shared by the staff. On the other hand, even if a product is well-packaged and well-protected, it still suffers shocks and its contents, especially when they are "fluid" like chewing gum balls, fraizibus or floppy, for example, can move suddenly in its bag and force, from the inside, on the weld, opening it. We know it happens when a box is thrown on the floor during its journey by GLS hand between our depot and your store. But you're right, it's still our fault. We didn't know how to pack it so that it would stand up to all those shocks. Please call our sales department on 04 69 96 63 36. They will do their utmost to find a solution that might suit you.
5
/5
★★★★★
Fine
Acheteur Vérifié
purchased on 08/04/2019
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5
/5
★★★★★
Very professional
Acheteur Vérifié
purchased on 06/04/2019
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5
/5
★★★★★
I am very happy and will recommend
Acheteur Vérifié
purchased on 05/04/2019
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5
/5
★★★★★
Perfect!
Acheteur Vérifié
purchased on 01/04/2019
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5
/5
★★★★★
Great, plus fast delivery
Acheteur Vérifié
purchased on 01/04/2019
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4
/5
★★★★☆
Well, as always, see you if there's a problem (for resolution).
Acheteur Vérifié
purchased on 27/03/2019
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5
/5
★★★★★
Great service! Fast and easy !
Acheteur Vérifié
purchased on 01/04/2019
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5
/5
★★★★★
Very satisfying and I would recommend it to my friends and family.
Acheteur Vérifié
purchased on 27/03/2019
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 24/03/2019
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5
/5
★★★★★
QUICKLY AND WELL... NICKEL.
Acheteur Vérifié
purchased on 26/03/2019
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5
/5
★★★★★
I'm really impressed by the professionalism of this company, which is always at the top of its game, delivers quickly and impeccably packaged as usual, and not forgetting the great prices! I'm really glad I discovered them!
Acheteur Vérifié
purchased on 27/03/2019
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5
/5
★★★★★
Always impec, but beware of GLS who postpone deliveries quite often and to plan it is not easy as I do home sales, I am also forced to postpone my deliveries which could cause me damage because on your side it is quite fast
Acheteur Vérifié
purchased on 19/03/2019
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5
/5
★★★★★
First order and I'm not disappointed, I'll order again.
Acheteur Vérifié
purchased on 26/03/2019
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5
/5
★★★★★
Good quality and fast delivery
Acheteur Vérifié
purchased on 21/03/2019
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5
/5
★★★★★
As professional as ever.
Acheteur Vérifié
purchased on 24/03/2019
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3
/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 24/03/2019
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5
/5
★★★★★
Very good fast very satisfactory good continuation
Acheteur Vérifié
purchased on 25/03/2019
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5
/5
★★★★★
Very good and top value for money
Acheteur Vérifié
purchased on 17/03/2019
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 15/03/2019
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5
/5
★★★★★
Nothing to say. Everything has been going well for almost 1 year.
Acheteur Vérifié
purchased on 18/03/2019
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5
/5
★★★★★
I ordered this was quickly processed!! receipt of goods in good condition!!!!
fast shipping.... excellent!
Acheteur Vérifié
purchased on 20/03/2019
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5
/5
★★★★★
Nothing to say...perfect
Acheteur Vérifié
purchased on 19/03/2019
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4
/5
★★★★☆
Order well received with no worries. Just one detail: the pacifiers are red whereas I was expecting a rainbow pacifier like on the product photo...
Acheteur Vérifié
purchased on 18/03/2019
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Answer from Bonbonrama
Hello and thank you for taking the trouble to point out this difference. Manufacturers sometimes change their products without informing us. In the future, please do not hesitate to contact us by telephone if a product does not suit you or disappoints you. We will always do our utmost to find a solution that will satisfy you.
5
/5
★★★★★
Package in perfect condition. Fast delivery. Very satisfied.
Acheteur Vérifié
purchased on 17/03/2019
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3
/5
★★★☆☆
I received my order but I had taken the lot of 12 box the worry I have a box that I opened the problem is that all bags are open in none closed but otherwise nothing to say for the package thank you very much I buy next time because I have your site soon
Acheteur Vérifié
purchased on 18/03/2019
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Answer from Bonbonrama
Thank you for your feedback. We are very sorry that there was a defect in the manufacture of one of the Fini Boxes. We have indeed had other similar cases on one of the models and will pass the information on to the manufacturer, Fini. In future, don't hesitate to call our customer service department. You can reach us on 04 69 96 63 36 and we'll do our best to find a solution.
3
/5
★★★☆☆
Varied site, but lacks clarity regarding the different products, however very responsive, and fast delivery.
Acheteur Vérifié
purchased on 13/03/2019
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 11/03/2019
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5
/5
★★★★★
Perfect as usual 🙂
Acheteur Vérifié
purchased on 07/03/2019
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5
/5
★★★★★
Very satisfied with my order
Acheteur Vérifié
purchased on 05/03/2019
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