/10
★★★★★
based on 2689 reviews published
★★★★★
based on 2689 reviews published
Latest customer reviews
5
/5
★★★★★
Correct delivery no problem 7 out of 10
Acheteur Vérifié
purchased on 05/03/2019
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5
/5
★★★★★
Excellent! They are fast and very professional.
Acheteur Vérifié
purchased on 07/03/2019
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5
/5
★★★★★
Very good candy
Acheteur Vérifié
purchased on 04/03/2019
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 06/03/2019
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5
/5
★★★★★
Very satisfied with the products
Acheteur Vérifié
purchased on 28/02/2019
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5
/5
★★★★★
Lots of choices Fast, careful shipping
Acheteur Vérifié
purchased on 02/03/2019
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5
/5
★★★★★
Parcel delivered very quickly, lots of choice in items, low price
Acheteur Vérifié
purchased on 02/03/2019
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5
/5
★★★★★
Fast, well packaged, best price and as ordered
Acheteur Vérifié
purchased on 28/02/2019
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5
/5
★★★★★
Carrier Kühne & Nagel very rude bad service
Acheteur Vérifié
purchased on 25/02/2019
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2
/5
★★☆☆☆
The site with professional staff and good advice with a lot of patience, however, damaged cartons, dirty packages, which stick so much that the expiration date is erased, 1 punctured, 1 with trace of blood on it, hair (or other) between the top and the inside (yet taped), trace of blood also in the 2 cartons, some large hearts badly formed (with holes so unusable for me), blueberries with many small pearls removed on it, dust on packages, I'm amazed! Photos taken, we don't really feel like using these candies, but I have no choice.
Acheteur Vérifié
purchased on 17/01/2019
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Answer from Bonbonrama
Hello Mrs L. Thank you for your many comments. Here, we receive each reference from the factories in cartons, which are on pallets. So we have a lot of stock. We don't put torn bags in our parcels (torn bags are consumed by our employees' families), or erase the information printed on the back of the package (short or past best-before dates are indicated and cleared). Nor do we open the packets to leave hair in them, or to damage or deform the sweets. Indeed, we could ask Pierrot Gourmand or Fini why, in their 1.5 kg of hearts, there are a few with defects, or why some seeds have come loose from the blackberries. But we don't think you can expect candies paying less than 5 euros a kilo to be perfectly cut like a piece of goldsmith's work. So, sorry, but manufacturers, even Haribo and Lutti, slip us a few ugly candies in the packets, and we won't be able to take them back or compensate you! As for the red stains, there's a very good chance that they're red ink. As for the open bag, it could have torn during transport. In that case, we should have protected it even better so that it arrived intact. We're already trying to do this, but sometimes the transport conditions get the better of all our protection. The shocks received by the parcels explain why some outer packaging is "crumpled" and repeated rubbing erases certain ink inscriptions. Our customer service, as you kindly mentioned, is available to find a solution, in cases where Bonbonrama has its share of responsibility. Just let us know.
5
/5
★★★★★
Fast and efficient
Acheteur Vérifié
purchased on 22/02/2019
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5
/5
★★★★★
Very happy and especially fast
Acheteur Vérifié
purchased on 27/02/2019
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5
/5
★★★★★
Tres tres bien merci
Acheteur Vérifié
purchased on 23/02/2019
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1
/5
★☆☆☆☆
I didn't like the handling of a problem that occurred during delivery. Too bad.
Acheteur Vérifié
purchased on 07/02/2019
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Answer from Bonbonrama
Thank you for sharing your opinion with us. We are sorry that the solution we proposed to compensate you did not suit you. We probably didn't understand you. When you informed us that a bag of Frazibus had torn during transport, and that 900 grams had spilled into the bottom of the box, we offered you 2 solutions: a refund for the lost goods or a credit note of higher value, which you accepted. Perhaps you were planning to deal with the incident in a different way? If so, don't hesitate to let us know, especially since, as you can see, we're easy to reach by phone and e-mail.
5
/5
★★★★★
Very good. Attractive prices
Acheteur Vérifié
purchased on 24/02/2019
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5
/5
★★★★★
Perfect, fast delivery, very neat package, wide selection. I recommend it.
Acheteur Vérifié
purchased on 20/02/2019
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5
/5
★★★★★
Very fast delivery, competitive prices. very professional
Acheteur Vérifié
purchased on 21/02/2019
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5
/5
★★★★★
Fast delivery! Perfect products!
Acheteur Vérifié
purchased on 18/02/2019
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5
/5
★★★★★
Fast delivery within 48 hours, order well organized in the boxes, it's perfect. What a pleasure to receive 60 kg of sweets :))
Acheteur Vérifié
purchased on 10/02/2019
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5
/5
★★★★★
Excellent .
Acheteur Vérifié
purchased on 14/02/2019
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5
/5
★★★★★
Perfect as usual
Acheteur Vérifié
purchased on 03/02/2019
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5
/5
★★★★★
No complaints
Acheteur Vérifié
purchased on 08/02/2019
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5
/5
★★★★★
Great sweets, I love them and so does my family.
Acheteur Vérifié
purchased on 09/02/2019
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 08/02/2019
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5
/5
★★★★★
Always perfect, price, packaging, fast delivery etc.
Acheteur Vérifié
purchased on 11/02/2019
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4
/5
★★★★☆
Everything I expected
Acheteur Vérifié
purchased on 10/02/2019
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 09/02/2019
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1
/5
★☆☆☆☆
I'm disappointed because there were broken candies inside.
Acheteur Vérifié
purchased on 07/02/2019
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Answer from Bonbonrama
Hello, Thank you for letting us know that some of the pacifiers in the box were broken. We apologize for the inconvenience. Of course, as you can imagine, we didn't intentionally put broken lollipops in their original boxes. Despite the care we take to protect our confectionery, some less-than-delicate deliverers manage (rarely, fortunately for us) to get at our protections. These are the hazards of transport. However, you should know that our customer service team is on hand to find satisfactory solutions in the event of such incidents. You can reach us easily on 04 69 96 63 36 from Monday to Friday, 8.30am to midday and 2pm to 5pm.
5
/5
★★★★★
Easy to use website Very fast delivery Well packaged Very fast, friendly and efficient after-sales service
Acheteur Vérifié
purchased on 25/01/2019
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5
/5
★★★★★
Excellent site and fast delivery
Acheteur Vérifié
purchased on 04/02/2019
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