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D
Rating: 2 out of 5
It's not the same taste as before. The packaging is much less sophisticated.
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Customer reviews of boutique-malakoff.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 877 published reviews
Summary of reviews
Boutique-malakoff.fr consistently delivers on product quality, with customers praising delicious, well-presented chocolates and a variety of options that meet expectations. They highlight reliable, fast delivery and careful handling, including samples or small gifts in packaging and on-time arrival for occasions like Easter and holidays. Customer service is noted for thoughtful gestures and follow-up, with mentions of excellent support, repeat orders, and appreciation for the added extras that enhance the shopping experience. The overall experience is described as dependable and satisfying, with products remaining enjoyable and the purchasing process smooth from order to receipt.
Reviews 2 and 3 stars
Reset filtersE
Rating: 3 out of 5
Order took too long to prepare and therefore to arrive.
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Response from boutique-malakoff.fr
Dear Estelle,
S
Rating: 2 out of 5
A little disappointed though: the visual on the site doesn't really correspond to what I received. The personalization message is much too small and discreet and therefore different from the one visible online...
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Response from boutique-malakoff.fr
Hi Stephanie, thank you for your feedback. We're sorry your experience didn't live up to your expectations. For the personalized box, you have the option of entering a first name of 20 characters (for a reasonable size) and you have given us a complete sentence, of course it looks small, but it's your choice and you can't hold us responsible for it! The photo on the site is consistent with a first name. Have a nice day.
G
Rating: 3 out of 5
This seems to be a serious store, but there was one small problem: I received an e-mail proposing a discount and explaining that it would be automatically deducted when validating my basket, but this was not the case. I sent several messages via the site's messaging system without ever receiving a reply.
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Response from boutique-malakoff.fr
Thank you GENEVIEVE for your feedback. We are very sorry that you did not receive your discount when you placed your order on our site. You were simply no longer subscribed to the Newsletter because you had suspended your subscription and now you are giving the site a bad mark for this reason, even though we are not responsible for your choice to unsubscribe.
Kind regards
Kind regards
F
Rating: 3 out of 5
Lack of customer service responsiveness
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Response from boutique-malakoff.fr
Hello Freddy, thank you for sharing your review of our boutique-malakoff.fr website. We are sorry to hear that you had a bad experience with our customer service. We take your comment into account and will do our best to improve our responsiveness in the future. Thank you for your trust and your 3/5 rating. We look forward to providing you with a better experience in the future. Sincerely, The MALAKOFF & Cie team.
M
Rating: 3 out of 5
The orange bag had a hole in it when I received the parcel.
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L
Rating: 2 out of 5
One of the jars ordered leaked into the box.
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Response from boutique-malakoff.fr
Hello,
I'm very sorry to hear that one of the jars you ordered leaked in the box.
Your satisfaction is our priority, and I understand how disappointing this can be.
We make sure that every order is carefully packed, but it seems that this time something didn't work out as planned.
I'd like to suggest that you remedy this inconvenience without delay. To do this, I'd like to see photos of your parcel with the spread open. Is this possible?
We appreciate your confidence in our handcrafted products, and we'll do our utmost to ensure that your next experience is flawless.
Best regards,
MALAKOFF & Cie
I'm very sorry to hear that one of the jars you ordered leaked in the box.
Your satisfaction is our priority, and I understand how disappointing this can be.
We make sure that every order is carefully packed, but it seems that this time something didn't work out as planned.
I'd like to suggest that you remedy this inconvenience without delay. To do this, I'd like to see photos of your parcel with the spread open. Is this possible?
We appreciate your confidence in our handcrafted products, and we'll do our utmost to ensure that your next experience is flawless.
Best regards,
MALAKOFF & Cie
D
Rating: 2 out of 5
Too many problems to order
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Response from boutique-malakoff.fr
Hello, Thank you for your comment, although I don't understand where you're having trouble ordering. Our latest reviews of the website demonstrate its simplicity. If you have had any difficulties, please accept our apologies. For your information, there's a live chat facility in the bottom right-hand corner where you can ask any questions you may have: we'll get back to you as soon as possible. Have a nice day.
M
Rating: 3 out of 5
It's not at all the same Malakoff chocolates that I usually take and I'm very disappointed by the taste. I love the composition and taste of the other.
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Response from boutique-malakoff.fr
Hello Monique, Just a quick note to thank you for taking the time to write a review on 20-12-2023 of our Brand. Best wishes for the future. The MALAKOFF & Cie Team
Y
Rating: 2 out of 5
Rather disappointed. Too much plastic packaging, small shelves for the amount of packaging.
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Response from boutique-malakoff.fr
Hello, Thank you for taking the time to leave your review. We have chosen a totally recyclable eco responsible packaging instead of a plastic coated greaseproof paper. We're sorry if you're not happy with this choice.
P
Rating: 3 out of 5
the connection to the site is really very slow, sometimes giving the impression that you won't be able to connect, which is a shame.
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Response from boutique-malakoff.fr
Hello, thank you for your feedback. We're sorry you're having problems connecting to our site. We will pass this problem on to our technical team to improve the loading speed. We hope that despite this inconvenience, you will find satisfaction in our products and services. Thank you again for your feedback. Sincerely, the boutique-malakoff.fr team.
L
Rating: 3 out of 5
Don't look like those of my childhood
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Response from boutique-malakoff.fr
Thank you for your feedback, LILIANE. We're sorry our products don't bring back your childhood memories. We are constantly working to improve our recipes to give our customers the best possible experience. We hope you'll give us another chance in the future.
C
Rating: 2 out of 5
After telephoning to check availability of a product I placed my order and did not receive the violet paste because it was out of stock. Very disappointed
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Response from boutique-malakoff.fr
Hello, I have reactivated the product online so that you can order it without checking the physical presence of the 24 jars advertised as available by the stock system. Your order did not consist solely of jars of violet-flavored spreads and I find your particular note harsh even though we will of course refund you for the 2 missing jars. Your opinion does not relate to the quality of our products and is therefore inadmissible. Sorry for trying to do the right thing. Have a nice day. Romain CHOLLIER, Director.
A
Rating: 3 out of 5
The chocolate is good, but next time I'll close the 450g jar properly, because a quarter of it is lost in the carton.
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Response from boutique-malakoff.fr
Hello,
Thank you for your review of our chocolate. We are sorry to hear that you had a problem closing the 450g jar. We will make sure that this does not happen again in the future. We hope this will not prevent you from continuing to enjoy our product.
Yours faithfully
The Malakoff boutique team.
Thank you for your review of our chocolate. We are sorry to hear that you had a problem closing the 450g jar. We will make sure that this does not happen again in the future. We hope this will not prevent you from continuing to enjoy our product.
Yours faithfully
The Malakoff boutique team.
A
Rating: 3 out of 5
Clear site, fast delivery; we regret the choice of individual plastic packaging, which is apparently non-recyclable, unlike the original...
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Response from boutique-malakoff.fr
Hello and thank you for taking the time to reply with your opinion. The paper used in chocolate bars of all brands is not yet recyclable, and we're waiting for the industry to open up for more ecology. The paper of yesteryear was aluminium, which wasn't very ecological either, but that was before... Thank you for your loyalty. Romain
A
Rating: 3 out of 5
little choice of product and package, which is a pity because the products are of high quality and very good.
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Response from boutique-malakoff.fr
Hello, we're sorry you were disappointed by our selection of products and packages. However, we are delighted that you enjoyed their quality and taste. We value your opinion and will do our best to improve our offer in the future. Thank you for choosing our store. Have a nice day!
A
Rating: 2 out of 5
Disappointed with the chocolates. I didn't find what I ate when I was young. Too bad
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Response from boutique-malakoff.fr
Hello, thank you for your honest review. We're sorry your chocolates didn't bring back your childhood memories. DISCOVER OUR NEW RECIPE. We look forward to seeing you on boutique-malakoff.fr.
A
Rating: 3 out of 5
Delivery impeccable and fast. Chocolates not conform to the real malakoffs. No hazelnuts on them. Very disappointed with the quality.
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Response from boutique-malakoff.fr
Thank you for your comment. We are sorry to hear that our chocolates did not meet your expectations. HAVE A LOOK AT OUR NEW RECIPE. We hope you will give us another chance in the future.
A
Rating: 3 out of 5
Nothing to report
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Response from boutique-malakoff.fr
Thank you for your feedback. We are pleased that you are satisfied with your purchase from our site. Please do not hesitate to contact us should you require any further assistance or information. We are always available to help you in any way we can. Thank you again for your trust and loyalty to our store.
A
Rating: 3 out of 5
Perfect in terms of ease, speed except that on delivery, one product was missing.
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Response from boutique-malakoff.fr
Hello, Your review is about a missing item, which has been refunded, and not about the quality of our chocolates. I'm sorry about the error of our order preparer and I apologize on his behalf. Bin à vous.
A
Rating: 3 out of 5
Good products (grand cru tablets for us) and fast delivery, but I don't like the commercial relationship on the website.
I had 2 windows open with the same basket, I validated one but not the other. The next day, I received an offer of 8% discount on my non-validated basket, then again a day later an 11% discount. I contacted Malakoff, who told me it was a faulty site configuration. I don't think so, it's a systematic commercial practice of this site: so wait 1 or 2 days before validating your basket...
Translated reviews
I had 2 windows open with the same basket, I validated one but not the other. The next day, I received an offer of 8% discount on my non-validated basket, then again a day later an 11% discount. I contacted Malakoff, who told me it was a faulty site configuration. I don't think so, it's a systematic commercial practice of this site: so wait 1 or 2 days before validating your basket...
Response from boutique-malakoff.fr
Thank you for your feedback on our site, we are pleased that you appreciate our products and the speed of delivery. As for the commercial relationship on our site, we are sorry that you did not appreciate this practice. We have taken note of your comment and have uninstalled this "abandoned cart" module. We thank you for your confidence and hope to see you soon on boutique-malakoff.fr.
A
Rating: 3 out of 5
following my order there was an error on the contents, I ordered a box of 20 milk chocolates and I received a box of 20 mixed chocolates while I do not like dark chocolate. a little disappointed for that.
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Response from boutique-malakoff.fr
Hello, Thank you for taking the time to leave a review. I'm sorry for this error in order preparation. Please come back to us to create a coupon code for a future order and get your milk chocolates ;-) See you soon!
A
Rating: 3 out of 5
I received my order with an exploded pot of pate a tartiner and a missing item. After several emails from me, they were replaced and sent to me. On the other hand, the advent calendar had all its chocolates melted and all white: big disappointment.
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Response from boutique-malakoff.fr
Hello, we're sorry for the inconvenience with your order. We will do our utmost to improve our delivery service and packaging to avoid such problems in the future. We hope you were able to enjoy your products and we remain at your disposal for any further problems. Thank you for your feedback. Sincerely, the Malakoff boutique team.
A
Rating: 2 out of 5
Doesn't look at all like the real Malakoff of my childhood!
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Response from boutique-malakoff.fr
Hello, thank you for taking the time to leave a review on our site. We are sorry to hear that your experience did not live up to your expectations. We are constantly listening to our customers in order to improve our services and products. DISCOVER OUR NEW RECIPE. Thank you again for your feedback.
A
Rating: 3 out of 5
Disappointed by the quality
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Response from boutique-malakoff.fr
We are sorry to hear that you have been disappointed by the quality of our store. We appreciate your feedback and will do our utmost to improve our products for your future satisfaction. Thank you for your feedback.