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J
Rating: 3 out of 5
Super fast for delivery
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Customer reviews of Brakestore
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 800 published reviews
Summary of reviews
Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
Reviews 1 and 3 stars
Reset filtersP
Rating: 3 out of 5
For 10 items in stock and 1 out of stock, you made me wait 1 business week, and I even called. You continued to wait calmly for the last item to be available to send everything. In such a case, it would be better to ask the customer's opinion: "do we send what we have" or "do we wait for everything to be available?"
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J
Rating: 1 out of 5
All good
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H
Rating: 1 out of 5
When you pay the price, you expect a service in return. Item paid for in September received in May.... 8 months of waiting is a long time, let's admit that this can happen, as a craftsman I can understand but you shouldn't issue invoices that you are not sure you can honor. If I make a mistake with a client in my business, I apologize and make a commercial gesture, but well, apparently we don't all have the same integrity. Have a good day.
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J
Rating: 3 out of 5
Missing the bleed screws waiting for a response
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J
Rating: 1 out of 5
Order from March 12 not yet received and no news
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D
Rating: 3 out of 5
I had ordered a tube of ATF grease that arrived punctured because it was forced into a box too small to contain and protect it. I reported this issue and returned the tube, to receive another one, just as 'mistreated', but fortunately not punctured..... in the same box that was used for the first shipment... result, huge waste of time in my work.... is there a shortage of suitable boxes or simply an incompetent warehouse worker?...
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M
Rating: 3 out of 5
Way too expensive!
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B
Rating: 1 out of 5
-
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L
Rating: 3 out of 5
Article conforms but nowadays I don't understand why it takes 3 weeks to receive a package while some competitors only take 24/72h.
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V
Rating: 1 out of 5
Terrible!
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J
Rating: 3 out of 5
The refurbishment work seems correct. However, a dust cover for the piston was not properly in place (I had to reposition it myself) and the banjo bolts left on the calipers during shipping were not returned, which prevented me from testing the assembly for a long time. Human error, but for old and specific parts, better control would be appreciated.
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A
Rating: 3 out of 5
Very long delay to send the parts due to unannounced holidays during the order
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R
Rating: 1 out of 5
well received within the deadlines brake caliper in great condition
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Response from Brakestore
Hello Robert,
Thank you for your feedback! We are delighted to hear that you received your brake calipers in great condition.
Unfortunately, your rating is the worst possible, I imagine it's a mistake. Do you think you could correct it?
Thank you in advance!
Charles from the Brakestore team.
Thank you for your feedback! We are delighted to hear that you received your brake calipers in great condition.
Unfortunately, your rating is the worst possible, I imagine it's a mistake. Do you think you could correct it?
Thank you in advance!
Charles from the Brakestore team.
J
Rating: 3 out of 5
The received parts are compliant but incomplete. After contacting them, I was told that the internal parts of the piston were not available and that I had to reuse the old seals and rings.... I then asked how to proceed, possibly by paying, and I was told: defense secret! So I activated my contacts to find a solution. When selling something, everything must be included, otherwise we are selling a service.... These people are not correct, I do not recommend them!
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V
Rating: 1 out of 5
Very long delays, 3 and a half months to receive reconditioned brake calipers even if additional work was to be done, and great difficulties in communicating.
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O
Rating: 1 out of 5
Item not compliant with the description already sent 3 emails never got a response I do not recommend to anyone
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J
Rating: 1 out of 5
Very disappointed by the delivery time, the site said delivery within 2 to 4 days excluding preparation time, but the vehicle was immobilized for more than a month.
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A
Rating: 3 out of 5
Communication problem about being closed during the holidays until January 6. Order placed on the 19th, nowhere written closed during the holidays, shipped on January 12 yet well written 'shipped within 72h after payment'. I asked for a goodwill gesture for my next order.
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A
Rating: 1 out of 5
There was a spring missing in my b80 brake shoe kit.
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Response from Brakestore
Hello,
Thank you for your feedback.
Do not hesitate to contact us at 03.23.23.1200 to specify the missing part.
We will be happy to send it to you quickly.
See you soon.
The Brakestore team.
Thank you for your feedback.
Do not hesitate to contact us at 03.23.23.1200 to specify the missing part.
We will be happy to send it to you quickly.
See you soon.
The Brakestore team.
P
Rating: 3 out of 5
Disappointed with the processing and delivery time. 6 days to receive an email for order preparation and 5 more days for delivery. I expected faster for a site focused solely on braking and which, in my opinion, should have almost all its references in stock to be responsive, I have doubts here. The order is compliant and delivered well packaged, that is good. If you can, improve the search engine because the current one is really very light. Persevere because the idea is good, but availability and responsiveness are needed. Best regards.
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P
Rating: 1 out of 5
Long delay, item received with missing parts so I am unhappy
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A
Rating: 1 out of 5
The dust seal of the piston does not match the original one, the development stroke is not good
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J
Rating: 3 out of 5
Purchase of a FRONT BRAKE CALIPER REPAIR KIT - SUMITOMO - SUBARU, missing the two small seals located between the two parts of the caliper... For the rest, it is compliant.
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C
Rating: 1 out of 5
Order sent very quickly. Serious site
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M
Rating: 3 out of 5
Product delivered correctly and of quality. Slow delivery, more than 10 days to receive seals. Was there a problem?
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Response from Brakestore
Hello,
We are sorry for the wait you experienced to receive your package. We take your feedback into account and are constantly improving to better satisfy our customers.
Best regards,
The Brakestore team
We are sorry for the wait you experienced to receive your package. We take your feedback into account and are constantly improving to better satisfy our customers.
Best regards,
The Brakestore team
J
Rating: 3 out of 5
Products compliant but delivery much too long especially for products displayed as 'in stock' online but which after invoice validation must be transferred from elsewhere...
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F
Rating: 3 out of 5
Order received with not the right products
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Response from Brakestore
Hello Francois,
Thank you for your feedback on our Brakestore site. We are sorry to learn that you received the wrong products with your order. Our customer service contacted you at the beginning of the week and the correct parts have been sent to you.
Thank you for your trust and understanding.
The Brakestore team.
Thank you for your feedback on our Brakestore site. We are sorry to learn that you received the wrong products with your order. Our customer service contacted you at the beginning of the week and the correct parts have been sent to you.
Thank you for your trust and understanding.
The Brakestore team.
C
Rating: 1 out of 5
Incomplete order, I am still waiting for the missing parts. I was assured that I would receive them at the beginning of the week. One star is already too much
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P
Rating: 1 out of 5
I ordered on January 31 and received it on March 9, it's long, the package was not properly wrapped and arrived all crushed, it's a hot glue pot with no usage information or its dangers, pot shiny metal color. To get information, I had to discuss the ins and outs with a salesperson, who tells me that this information is not communicable, a trade secret within Brakestore??? I find it amazing to have no information and precautions on the use of a chemical product that is sold!
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Response from Brakestore
Hello,
We are sorry for the wait you experienced to receive your package and the condition in which you received it. We take your feedback seriously and are constantly improving to better satisfy our customers.
Regarding the composition and use of the product, it is a product used only by professionals who know how to use it. Our technician provided you with the usage instructions for the glue but could not provide you with the replenishment techniques which are our core business.
Best regards,
The Brakestore team
We are sorry for the wait you experienced to receive your package and the condition in which you received it. We take your feedback seriously and are constantly improving to better satisfy our customers.
Regarding the composition and use of the product, it is a product used only by professionals who know how to use it. Our technician provided you with the usage instructions for the glue but could not provide you with the replenishment techniques which are our core business.
Best regards,
The Brakestore team
P
Rating: 3 out of 5
Delay much longer than announced.
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Response from Brakestore
Good evening Philippe, thank you for your feedback. We are sorry that the delivery times did not meet your expectations. We take your comments into account to improve our service. Thank you for your trust and see you soon on Brakestore.
J
Rating: 3 out of 5
delivery times too long. Order validated on 12/02, entrusted to the post on 15/02, delivery on 20/02 for equipment reputed to be in stock with a vehicle immobilized on the lift bridge.
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Response from Brakestore
Hello Jean, thank you for your feedback on our Brakestore site. We are sorry for the delivery time being longer than expected. We are doing everything we can to improve our timelines and are listening to your feedback to improve. We hope that despite this inconvenience, you are satisfied with your order. Thank you for your trust. The Brakestore team.
G
Rating: 3 out of 5
Delay a bit too long 4 days on the site 3 weeks in reality
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Response from Brakestore
Thank you for your feedback Gatien. We are sorry that we cannot always offer the best delivery service and we are working to improve the situation. We thank you for your patience.
D
Rating: 1 out of 5
I am missing a part
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Response from Brakestore
Hello Dimitri, thank you for your feedback regarding our Brakestore site. We are sorry that you encountered a problem with your order. Can you please contact us directly so that we can find a quick solution to provide you with the missing part? We remain at your disposal for any assistance. Best regards, the Brakestore team.
P
Rating: 3 out of 5
Hello Initial product not available the equivalent much too long for delivery
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Response from Brakestore
Thank you for your review, Philippe. We are sorry that the initial product was not available and that the delivery time for the replacement product was longer. We will do our best to improve our service so that this situation does not happen again.
D
Rating: 1 out of 5
Incomplete package
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Response from Brakestore
Hello Didier. We understand that you are not satisfied with your experience and we sincerely apologize. We will immediately resolve this issue and thank you for contacting us. We look forward to providing you with a better experience next time.
P
Rating: 3 out of 5
The delivery was a bit long
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Response from Brakestore
I am sorry that the delivery was a bit long. We do our best to ensure fast and efficient delivery, and we apologize for not meeting your expectations. I hope you still enjoyed your product.
A
Rating: 3 out of 5
I had the four calipers restored with you, upon receipt I tried them all and they are fine. The car was immobilized for two and a half years for various reasons, when I pick it up one caliper does not work. I ask the concerned service, they do not want to know anything, it's my fault. Moral of the story, I took it apart and returned it to them for repair and I paid 260 euros.
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Response from Brakestore
Hello,
We regret to learn about the difficulties you encountered with one of the calipers of your car, following their restoration with us in 2020. We understand how frustrating this can be. However, given that your vehicle was immobilized for 2 and a half years and that the parts were functioning correctly during the initial installation, we unfortunately cannot take responsibility for the return of the calipers. Please note that our warranty is valid for one year from the date of receipt of the restored parts.
We would like to thank you for your understanding and for your loyalty to our company. Your satisfaction as a customer is paramount to us, and we take your comments very seriously to improve our services.
Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Brakestore team
We regret to learn about the difficulties you encountered with one of the calipers of your car, following their restoration with us in 2020. We understand how frustrating this can be. However, given that your vehicle was immobilized for 2 and a half years and that the parts were functioning correctly during the initial installation, we unfortunately cannot take responsibility for the return of the calipers. Please note that our warranty is valid for one year from the date of receipt of the restored parts.
We would like to thank you for your understanding and for your loyalty to our company. Your satisfaction as a customer is paramount to us, and we take your comments very seriously to improve our services.
Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Brakestore team
T
Rating: 3 out of 5
Order almost compliant except for an error on a piston seal, with a diameter of 42mm instead of 40mm… A hassle to find one and the job is at a standstill
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Response from Brakestore
We are truly sorry for this error. We invite you to contact us directly to discuss a solution to find the correct size seal.
J
Rating: 3 out of 5
Parts are compliant and satisfactory. ...BUT the delay is far too long between the order validation date and the shipping date of the parts!
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Response from Brakestore
Thank you for your feedback, Jérôme. We are sorry that you encountered this delay. We do our best to ensure our customers receive their parts as quickly as possible.