Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
I am generally satisfied with the product, the prices charged, and the telephone reception. However, I strongly encourage this French company to review its delivery providers who, in my case, made me lose an enormous amount of time (over a month), it is not normal for a package to arrive faster from Taiwan.
Translated reviews
Response from Brakestore
Thank you very much for your review and support. We are sorry for the experience you had regarding the delivery. We always review each situation to resolve it and we constantly strive to improve our service.
K
Karim H.
Rating: 3 out of 5
following a purchase from 26/04/2023
Very satisfied with my order.
Translated reviews
Response from Brakestore
Thank you Karim for ordering from Brakestore! We hope you will be satisfied with your purchase. We take all comments and reviews very seriously and work tirelessly to improve our services.
G
Grondin K.
Rating: 3 out of 5
following a purchase from 03/04/2023
Great package well received just need to install I am from the island of Reunion top and responsive as a company
Translated reviews
Response from Brakestore
Thank you for your review Grondin. We are happy to know you are satisfied and to see the speed of your delivery. We hope your installation went well. Have a nice day!
R
Remi B.
Rating: 3 out of 5
following a purchase from 13/03/2023
Good parts, however long delivery and lack of information on joint installation. High price for a piston + joint kit. No choice!
Translated reviews
Response from Brakestore
Thank you for your review Remi! We are sorry that the delivery and information on joint installation did not meet your expectations. We work every day to improve our products and services.
P
Patrick C.
Rating: 3 out of 5
following a purchase from 07/01/2023
Products in stock at the time of order then depleted and waiting for delivery but otherwise good
Translated reviews
Response from Brakestore
Hello,
We are sorry for the inconvenience caused by this unexpected situation with our stock and with our supplier.
We are constantly working to satisfy our customers and ship our packages as quickly as possible.
We remain at your disposal,
The Brakestore team
S
Sebastien L.
Rating: 3 out of 5
following a purchase from 20/01/2023
At the time of the order everything was supposed to be available but I waited almost 15 days for restocking. Too bad.
Translated reviews
Response from Brakestore
Hello,
We apologize for the inconvenience caused. We do our best to satisfy our customers and shorten our shipping times, unfortunately some products are in shortage and this affects our stocks.
We remain at your disposal,
The Brakestore team
J
Jerôme P.
Rating: 3 out of 5
following a purchase from 15/11/2022
Renovated brake calipers for our Renault 5. Top work but a lot of delay. You really have to follow up with the company to get news. But top quality
Translated reviews
Response from Brakestore
Thank you very much for your review, Jérôme! We apologize for the delay and we are committed to improving this aspect of the service. We are happy that you appreciate the quality of our work.
S
Sofian M.
Rating: 1 out of 5
following a purchase from 09/01/2023
Caliper purchased for almost 300€ from Brakestore. I had to go there because the delay was extremely long... on site I pointed out to the responsible seller that the model seems to be the wrong side, confident, he concluded that the caliper I had was mounted upside down and pushed me to buy. Ultimately, the truck does not brake and Brakestore refuses to exchange or any commercial steps... I had to pay for a caliper again and pay the garage for the exchange. Finally, the problem is resolved, the braking has returned as before, their references are therefore erroneous. I end up with an extra caliper at 300€ as a souvenir... I give 1 star for the availability of the parts.
Translated reviews
Response from Brakestore
Hello,
Thank you for your message.
After your order, you contacted us because you preferred to move to save time on shipping, on site we examined your consigned caliper and we realized together that the caliper was not the right one but the left one. Having offered to replace the caliper with the correct one, you did not want to wait any longer, we do not mount parts on vehicles so it is impossible for us to assure you that the assembly is correct without having seen the original caliper beforehand. We have put contractual photos on our website that help avoid this kind of error. As specified in our General Sales Conditions, we unfortunately cannot take back parts that have been pressurized as they are no longer considered new.
Best regards,
The Brakestore team
S
Sébastien R.
Rating: 3 out of 5
following a purchase from 02/01/2023
A bit long delay. I asked to change the delivery address. It was not done.
Translated reviews
Response from Brakestore
Hello, Unfortunately we could not change your delivery address and we apologize for that. The Brakestore team
F
Fabien E.
Rating: 3 out of 5
following a purchase from 28/11/2022
Somewhat disappointed with the finish, doing a lot of restoration I think I would have achieved a superior quality result, but due to lack of time........
Translated reviews
Response from Brakestore
Hello, We are sorry that you are disappointed with the result of the restoration of your struts. Please feel free to contact our customer service at 03 23 23 12 00 so they can understand what can be improved in our restoration process. Best regards, The Brakestore team
L
Laurent
Rating: 3 out of 5
following a purchase from 18/09/2022
No news about my front brake calipers for a week by email and phone. Processing time not respected as sent mid-September. I hope they haven't lost them...
Translated reviews
Response from Brakestore
Thank you for your feedback, Laurent. We apologize for the delay. We will ensure to follow up on your request and resolve the issue as quickly as possible.
C
Clement
Rating: 3 out of 5
following a purchase from 29/07/2022
I am not satisfied with the fact that you do not communicate about the deadlines, more than 2 months of waiting, vehicle stuck in the workshop, without delivery deadlines. You have to pay first and then wait 11 weeks before being delivered, not serious, we even thought of ***
Translated reviews
Response from Brakestore
Thank you for your feedback, Clement. We understand that you are not satisfied with this situation and we are sorry. We are committed to being more transparent regarding delivery times and we strive to inform our customers as soon as possible. We hope to meet your expectations on your next order.
E
Eduardo
Rating: 3 out of 5
following a purchase from 25/03/2022
The delivery was long.
Translated reviews
Response from Brakestore
Thank you for your feedback, Eduardo. We are sorry to see that you had to wait a long time for your delivery. We are doing everything we can to improve the quality of our services.
S
Sebastien
Rating: 3 out of 5
following a purchase from 02/03/2022
Very correct relationship, just a lack of transparency on the deadline, not telling the customer that the order is between two deposits, while we are overwhelmed or lacking human resources. On the other hand, a strong point, they always answered the phone.
Translated reviews
Response from Brakestore
Thank you Sebastien, we appreciate your comment and are committed to improving transparency on delivery times. We are also working to improve our service and customer relationship. We thank you for your support and contribution to our company.
G
Gilbert
Rating: 1 out of 5
following a purchase from 10/01/2022
One month to send the parts is not normal.
Translated reviews
Response from Brakestore
Hello Gilbert,
We are sorry that you had to wait so long to receive your parts. It is true that this is not our usual practice and we are working to ensure that it does not happen again in the future. Thank you for your patience.
R
Remy
Rating: 3 out of 5
following a purchase from 25/10/2021
Delivery time too long
Translated reviews
Response from Brakestore
We are sorry that our delivery time did not meet your expectations, Remy. We are trying to reduce it as much as possible to provide a better customer experience.
We use cookies for audience measurement and improving user experience.
English 
Français 