Customer reviews of Brakestore

9,3 /10

Based on 800 published reviews

5 645 81% 4 83 10% 3 37 5% 2 16 2% 1 19 2%

Summary of reviews

Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.

Reviews 2 and 3 stars

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Remi B.

Published on 30/03/2023 à 17h31 following a purchase from 13/03/2023

Good parts, however long delivery and lack of information on joint installation. High price for a piston + joint kit. No choice!

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Response from Brakestore Published on 04/04/2023

Thank you for your review Remi! We are sorry that the delivery and information on joint installation did not meet your expectations. We work every day to improve our products and services.

Patrick C.

Published on 15/02/2023 à 17h48 following a purchase from 07/01/2023

Products in stock at the time of order then depleted and waiting for delivery but otherwise good

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Response from Brakestore Published on 20/02/2023

Hello,

We are sorry for the inconvenience caused by this unexpected situation with our stock and with our supplier.

We are constantly working to satisfy our customers and ship our packages as quickly as possible.

We remain at your disposal,
The Brakestore team

Sebastien L.

Published on 06/02/2023 à 07h30 following a purchase from 20/01/2023

At the time of the order everything was supposed to be available but I waited almost 15 days for restocking. Too bad.

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Response from Brakestore Published on 20/02/2023

Hello,

We apologize for the inconvenience caused. We do our best to satisfy our customers and shorten our shipping times, unfortunately some products are in shortage and this affects our stocks.

We remain at your disposal,
The Brakestore team

Jerôme P.

Published on 26/01/2023 à 13h42 following a purchase from 15/11/2022

Renovated brake calipers for our Renault 5. Top work but a lot of delay. You really have to follow up with the company to get news. But top quality

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Response from Brakestore Published on 11/05/2023

Thank you very much for your review, Jérôme! We apologize for the delay and we are committed to improving this aspect of the service. We are happy that you appreciate the quality of our work.

Jean Luc F.

Published on 17/01/2023 à 17h39 following a purchase from 07/01/2023

Hello, the products I received do not match the original kits, for example: the dust covers of the calipers are different from the original parts and cannot be mounted in place. Second product: a master cylinder repair kit that only includes 4 seals when 5 are needed. Big disappointment, it's really regrettable because the site is quite well done.

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Response from Brakestore Published on 20/01/2023

Hello,

We apologize for the inconvenience caused. Please feel free to contact our customer service to remedy this error and allow us to refine our references.

Best regards,
The Brakestore team

Sébastien R.

Published on 17/01/2023 à 15h53 following a purchase from 02/01/2023

A bit long delay. I asked to change the delivery address. It was not done.

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Response from Brakestore Published on 18/01/2023

Hello, Unfortunately we could not change your delivery address and we apologize for that. The Brakestore team

Fabien E.

Published on 10/01/2023 à 11h19 following a purchase from 28/11/2022

Somewhat disappointed with the finish, doing a lot of restoration I think I would have achieved a superior quality result, but due to lack of time........

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Response from Brakestore Published on 10/01/2023

Hello, We are sorry that you are disappointed with the result of the restoration of your struts. Please feel free to contact our customer service at 03 23 23 12 00 so they can understand what can be improved in our restoration process. Best regards, The Brakestore team

Laurent

Published on 10/11/2022 à 07h27 following a purchase from 18/09/2022

No news about my front brake calipers for a week by email and phone. Processing time not respected as sent mid-September. I hope they haven't lost them...

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Response from Brakestore Published on 02/01/2024

Thank you for your feedback, Laurent. We apologize for the delay. We will ensure to follow up on your request and resolve the issue as quickly as possible.

Clement

Published on 04/10/2022 à 09h38 following a purchase from 29/07/2022

I am not satisfied with the fact that you do not communicate about the deadlines, more than 2 months of waiting, vehicle stuck in the workshop, without delivery deadlines. You have to pay first and then wait 11 weeks before being delivered, not serious, we even thought of ***

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Response from Brakestore Published on 11/05/2023

Thank you for your feedback, Clement. We understand that you are not satisfied with this situation and we are sorry. We are committed to being more transparent regarding delivery times and we strive to inform our customers as soon as possible. We hope to meet your expectations on your next order.

Eduardo

Published on 04/04/2022 à 11h18 following a purchase from 25/03/2022

The delivery was long.

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Response from Brakestore Published on 11/05/2023

Thank you for your feedback, Eduardo. We are sorry to see that you had to wait a long time for your delivery. We are doing everything we can to improve the quality of our services.

Sebastien

Published on 15/03/2022 à 07h31 following a purchase from 02/03/2022

Very correct relationship, just a lack of transparency on the deadline, not telling the customer that the order is between two deposits, while we are overwhelmed or lacking human resources. On the other hand, a strong point, they always answered the phone.

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Response from Brakestore Published on 11/05/2023

Thank you Sebastien, we appreciate your comment and are committed to improving transparency on delivery times. We are also working to improve our service and customer relationship. We thank you for your support and contribution to our company.

Remy

Published on 08/11/2021 à 18h48 following a purchase from 25/10/2021

Delivery time too long

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Response from Brakestore Published on 11/05/2023

We are sorry that our delivery time did not meet your expectations, Remy. We are trying to reduce it as much as possible to provide a better customer experience.

Alexis

Published on 20/10/2021 à 09h45 following a purchase from 28/09/2021

Delivery times given were not respected at all. You say 2 to 3 working days... it took more than 3 weeks.

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Response from Brakestore Published on 11/05/2023

Hello Alexis,
We are really sorry for the unusual delivery delay. We are working hard to ensure delivery times are as accurate as possible. We take note of your comment and will do our best to improve our services. We apologize once again for the inconvenience caused.