Customer reviews of Breizh Odyssée

Misleading presentation of the product and disappointing customer service The gift box was presented on the product page with Breton biscuits, and the description specifically mentioned 'galettes and palets'. However, the delivered box contained no biscuits. After my complaint, I initially received no response. It was only after a follow-up that I was offered either a 5% discount code on a future order or a refund of €0.42. I was then explained that the contents of the box could vary depending on stock and that the photo was not contractual. I can perfectly understand that packaging or a variety may change. However, I find it hardly acceptable that an item specifically announced is simply absent. The most disappointing part is not even the low value of the biscuits, but the way the complaint was handled: several necessary exchanges, unconvincing explanations, and no real willingness to find a satisfactory solution for the customer. This will be my first and last order on this site.

Package arrived damaged, but the order will be resent when the package is back at their place

A bowl arrived broken

I never received my bottle and when we try to contact you there is no one, a company to avoid

Quality of made in Brittany not visible

The desired product was out of stock. I expected to be alerted once it was back in stock. This was not done. Otherwise, for the rest (order, tracking, delivery), everything went well and the product was liked!

Hello, It's been 13 days and I haven't received anything.... Is that normal? I will give my opinion after reception

Biscuits arrived in crumbs and those with white chocolate were rancid!!

Beer and punch products received in perfect condition, well packaged and super protected for transport. The downside is that I would have liked to have the boxes as presented on the site, with 5 beers and its glass to be able to offer them. And everything was loose, which is quite a shame, it spoils it a bit.

Quality of service, respect for deadlines. It's a shame not to have received a response to the email sent and not to have had the possibility of getting an agent on the phone.

Did not receive my package as it was broken by the carrier.
I sent messages and called, no response, deeply disappointed

Hello,
I ordered 4 glasses as a gift, this is my first purchase at Breizh Odyssée, I am very disappointed, I only received 2 glasses, it has been a week since I sent the photos of my package and no one has contacted me to send the 2 missing glasses or to refund me, I am very unhappy.

Harassing for a review while for now GLS considers not having received the package to send... Is inappropriate... to put it politely.

The mug order went smoothly. Unfortunately, I could only have it delivered to a GLS address. When I went to pick up the mug, the package was supposedly not there. It took me three attempts to clarify that the package was not meant for the kiosk, but for me. So we opened the package and were surprised. In the end, I received the mug without packaging.

I cannot give you stars, as I have not yet received the package. According to GLS, it was returned to you on 12/9/25 and I don't know why it was not delivered to the relay. Sorry

Still not delivered. Follow-up made and no response

I still haven't received my order! It's starting to take a long time....

Easy to use site and fast delivery, I recommend!

I am a bit disappointed with this yellow Ti pastis. I always had the Brastis that we liked a lot with its beautiful

Order of November 16, 2024
Order GYHJUCABB
The package never arrived at the pickup point
Very very disappointed.. I lost 31 euros

Quick reception, but not at all in the same packaging as shown in the photos, received in a box with confetti, nothing qualitative.

I am not sure if the site is optimized for all browsers? With Safari, I had a bit of trouble.

Overall very satisfactory shopping experience, the site is clear and the products are as described. The shipping was fast, but unfortunately, the delivery took longer than expected. Although the announced deadline was 24/48h, my order took a week to arrive due to a delay from Chronopost. This does not detract from the quality of service offered by the store, but it would be appreciated to improve the choice of carriers to avoid this kind of inconvenience. Despite this setback, I would recommend without hesitation.

Excellent Gin, but it's the delivery at this pickup point that I do not appreciate. Not friendly at all! So to avoid!

I cannot give you feedback, it is a Christmas gift and the gift has gone to Périgord.
I could possibly give you feedback after the end of year holidays.
Best regards

The packaging needs to be reviewed because the bottle was not secured in the box and could move around and break. Thank you again for the shipment.

Despite paying for a 24h/48h Chronopost delivery, I received my packages on January 3rd at my pickup point instead of December 16th!! I hope this delay will lead to a refund of the shipping costs...

Easy order on the site, too bad we can't pay by credit card. The transport costs are quite expensive for express delivery but the order was placed 2 days before Christmas and delivered on time. Product very well packaged, the package thrown over the gate by the delivery person, no breakage.