Reviews Cambox Europe : Discover customer reviews from cambox.eu (Page 4)

B

Bruno M.

Published on 18/02/2022 à 10h26 following a purchase from 19/12/2020

Following a technical problem, I had a technician, Jim, come on line who was perfect both technically and in terms of friendliness. Problem solved very efficiently. Top I will recommend Cambox and technical teams.

Translated reviews

S

Sandy S.

Published on 07/02/2022 à 06h06 following a purchase from 21/01/2022

Fast shipping, very well packed. 1st test in karting successful product at the top

Translated reviews

M

Margreth N.

Published on 02/02/2022 à 17h25 following a purchase from 22/11/2020

I was helped by Sèbastien. He was very patient, skillfull and helpfull. He did a great job.

Translated reviews

S

Sebastien B.

Published on 02/02/2022 à 15h10 following a purchase from 04/12/2020

Very professional and responsive hotline.

Translated reviews

S

Sebastian K.

Published on 31/01/2022 à 19h35 following a purchase from 25/05/2021

Very competent and friendly customer service :)

J

Joris P.

Published on 26/01/2022 à 17h30 following a purchase from 16/01/2022

Everything is perfect, no problem.

Translated reviews

C

Cyril D.

Published on 19/01/2022 à 15h28 following a purchase from 19/11/2020

Major problem on a CAMBOX V4Pro. Very quick reaction from the team. Great follow-up and multiple remote checks. Thanks again Jim!

Translated reviews

A

Ali S.

Published on 17/01/2022 à 16h06 following a purchase from 25/11/2020

Very helpful, great service

Translated reviews

D

Dominique P.

Published on 13/01/2022 à 09h29 following a purchase from 11/12/2021

Very nice success that this camera French manufacture, discreet with a beautiful image quality. 2020 purchase to equip mountain bike helmet and equestrian competitions. Thank you for the exemplary reactivity of the repair team in case of problems. Sportively...

Translated reviews

S

Samantha S.

Published on 12/01/2022 à 01h15 following a purchase from 04/10/2021

Amazing customer service! Victor responded almost immediately to my question about my new Cambox V4 Pro, and walked me through how to download newest update. He was kind, courteous, and patient. SO patient that he spent 90 minutes walking me through every step. Would highly recommend!

T

Tatiana M.

Published on 11/01/2022 à 14h39 following a purchase from 07/12/2021

Super

Translated reviews

M

Matthew M.

Published on 11/01/2022 à 09h33 following a purchase from 14/09/2020

Jim was helpful in fixing my cambox through TeamViewer and updating it to the current firmware

Translated reviews

V

Veronique L.

Published on 10/01/2022 à 22h26 following a purchase from 06/07/2021

a very reactive "Chat" to answer and solve small computer problems, even very late at night

Translated reviews

B

Benoit M.

Published on 06/01/2022 à 17h20 following a purchase from 07/12/2021

5 stars for the intervention of the technician who solved my problem. Friendly, fast and efficient.

Translated reviews

A

Arnaud C.

Published on 06/01/2022 à 14h42 following a purchase from 05/12/2020

A very efficient and attentive after-sales service

Translated reviews

M

Mathieu-Mehdi N.

Published on 05/01/2022 à 18h08 following a purchase from 19/12/2021

Great product, innovative design, their tech support is amazing! Jim from tech department did a great job to get my V4 Pro put to work. Thanks

Translated reviews

P

Paolo G.

Published on 29/12/2021 à 10h36 following a purchase from 25/01/2021

Needed help to update the firmware of a Cambox V4 Pro as regular procedure didn't work. I contacted the support and received immediate reply and first class help. Update was a little bit more complicated but step by step support by Victor did the job very well. Absolutely 5 stars, thank you!

D

Drew C.

Published on 27/12/2021 à 12h29 following a purchase from 10/12/2021

Remarkable

B

BEATRICE F.

Published on 27/12/2021 à 10h48 following a purchase from 09/12/2021

Product ready to be tested... the gift was appreciated... and arrived on time, thanks to the whole team

Translated reviews

T

Thierry B.

Published on 24/12/2021 à 16h57 following a purchase from 03/12/2021

1st successful experience. Thank you

Translated reviews

S

Simone D.

Published on 24/12/2021 à 16h47 following a purchase from 04/12/2021

Very good

Q

Quentin M.

Published on 23/12/2021 à 22h10 following a purchase from 20/12/2021

Good product, with a clear gain compared to previous versions. The product continues to be improved via updates and the team is present and reactive to answer questions and to solve possible bugs. Thanks

Translated reviews

J

Jones G.

Published on 22/12/2021 à 14h44 following a purchase from 11/12/2021

excellent service

Translated reviews

E

Eric B.

Published on 14/12/2021 à 09h13 following a purchase from 06/12/2021

fast delivery, well packaged, as requested

Translated reviews

M

Mathieu A.

Published on 09/12/2021 à 11h22 following a purchase from 03/01/2021

Responsive and very efficient customer service!

Translated reviews

Response from Cambox Europe Published on 09/12/2021

Merci Mathieu !

D

Danielle M.

Published on 29/11/2021 à 14h45 following a purchase from 19/11/2021

Great... fast delivery!

Translated reviews

C

Claus T.

Published on 25/11/2021 à 16h53 following a purchase from 03/09/2021

the camera worked for 2 weeks and now i have bet on answers for a week on what to do.

Response from Cambox Europe Published on 23/12/2021

Dear Claus,
as promise,

We have sent you a good return and will return a new camera to you as soon as it is received by us!

keep in touch

Regards

D

Duncan P.

Published on 17/11/2021 à 09h15 following a purchase from 02/11/2021

Great service, excellent picture quality

M

Martynas T.

Published on 15/11/2021 à 19h55 following a purchase from 14/10/2021

Camera arrived broken. Very poor quality 3d printed plastic case. No response from support after a week from my published question.

Response from Cambox Europe Published on 22/12/2021

Hello Martynas,

We are very surprised because all our products are tested by our quality service in their packaging before shipments.

However, we processed your request and shipped a new camera that you will receive very quickly.

Best regards

M

Marit Sophia S.

Published on 03/11/2021 à 12h32 following a purchase from 26/10/2021

Great company. Really love my cambox, really pleased, great quality. They made a mistake in another order of mine, forgot to send a part, but send the other part to me right away. Great company and customer service! Really quick in answering questions, Just great.

J

John L.

Published on 02/11/2021 à 15h55 following a purchase from 02/08/2021

I'd had issues with the Cambox app for V4Pro... Victor at Cambox EU worked with me to troubleshoot the issue with the application for my iPhone. Advice: Be patient with the technology and work with Cambox to solve the issue. Stellar customer service! Thank you again!

D

David L.

Published on 01/11/2021 à 16h43 following a purchase from 13/10/2021

I’ve had the camera for a week and am still waiting for help with setting the time. I also had to reset the camera to get in to work when it first arrived. Would be great if the camera’s were sent out in a useable condition to start with.

Response from Cambox Europe Published on 22/12/2021

Hi David,

For getting the good date and time, please connect the Cambox to our Cambox APP and these will update automatically the camera.

Our technical agents are available for help you from the www.cambox.eu webchat and can assist you if need.

best regards

J

JULIE C.

Published on 08/10/2021 à 16h38 following a purchase from 23/09/2021

Maybe need to put in the order form that UK orders would have an extra payment from the customs !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Response from Cambox Europe Published on 22/12/2021

Dear Julie,

Following BREXIT, now any product purchased in Europe for delivery in the UK is duty-free. The UK tax is then requested by the carrier at the time of delivery of the product to your home.

Don't worry, the cost of buying your Cambox is ultimately the same as for a European.
Here is the detail example below :

EU customer Buy the product Cambox Origin at €275 including VAT (including €46VAT)

UK customer Buy the product from Cambox duty-free, i.e. €230 without VAT + 20% taxes to FEDEX at the time of delivery, which will be paid to the British state.

In both cases, the customer will have bought his Cambox product at the same price.

Don't hesitate if you need more explain.

Best regards

Customer service

P

philippe G.

Published on 04/10/2021 à 17h17 following a purchase from 24/09/2021

Accessories received promptly

Translated reviews

N

nazirah H.

Published on 30/09/2021 à 00h25 following a purchase from 15/09/2021

Fast delivery and awesome customer service

S

susan F.

Published on 27/09/2021 à 17h25 following a purchase from 19/09/2021

Good ,Quick Service

S

susan M.

Published on 21/09/2021 à 15h11 following a purchase from 11/09/2021

I ordered a charging cable came very quickly very pleased with the service

P

Pierre-Andre G.

Published on 17/09/2021 à 13h59 following a purchase from 21/10/2020

I forgot to confirm that by following your advice the problem was totally solved. This camera is a gem! On the way to the Rhine ring

Translated reviews

J

Jean-Baptiste P.

Published on 13/09/2021 à 17h27 following a purchase from 01/09/2021

I am waiting for my order to be shipped, and a certain Victor was more than kind enough to inform me about the state of my order

Translated reviews

F

François L.

Published on 11/09/2021 à 12h03 following a purchase from 17/08/2021

Hello, For this company, I tell you and inform you that it is the best for cameras. I put as a mark more than ten.

Translated reviews

Customer reviews of Cambox Europe

Reviews 1 and 5 stars

Reviews 1 and 5 stars

Account suspended