Customer reviews of Cambox Europe

Thank you for your comment Vincent,
Indeed, we had to deal with supply difficulties last year, but we were able to resolve this.
In order not to penalize you, we also lent you a Cambox V3, we hope that this gesture was able to alleviate your disappointment.

Thank you for taking the time to assess your shopping experience with us.
Do not hesitate to share with us how we could reach 5 stars in your eyes !

Thank you for taking the time to submit your review Valentin! Customer feedback is very important to us. We've taken note of your concerns about ease of use with gloves, and we'll be looking at how we can improve this feature to deliver a better user experience.

Regarding the connection to the app, we tried to reach you to assist you, without success.

Please feel free to visit our online chat at www.cambox.eu so that our teams can guide you.

Thank you for your feedback. We are sorry that the Cambox Junior does not meet your expectations in terms of sound quality. We would like to inform you that our product was designed to be an entry-level option for a rather young audience, children or teenagers for whom it is the first in-car camera. Because of this positioning, it has a single microphone in mono audio which is usually sufficient to meet the needs of these users.

That being said, we understand that this may be a disadvantage for some customers who are looking for higher sound quality. That is why we offer other Camboxes in our range with technical features that allow for even better sound and image performance.

We thank you for sharing your views with us, it helps us to better understand the needs of our customers and we are always available to advise you before and after the purchase of your Cambox.

Dear Mr. Minvielle,

As explained today and noted with you, your phone dates from 2017 and Android no longer provides updates for your smartphone model.
Our application, compatible from Android 8.1, will indeed not be offered to you in the Play Store due to the Android 8.0 version of your phone.
I'm sorry for your feeling, but with a 2017 phone you won't have access to most of the recent apps offered on the market.

Cambox Customer Support

Dear Mr. Kreischer,
We regret and are surprised by the grade you give us. Indeed, following your email of 09/10/22 and your call of 10/10/22, we reacted immediately and confirmed you by voice message on your mobile as well as by email on 10/10/22 that we were setting up a replacement for your product. We are waiting for the return of your Cambox to proceed with the replacement as promised.

Hello Jérôme,

Thank you for your feedback.

We are sorry to hear that your sizzling problem persists. We have exchanged your camera for a new one and we tested it before sending it back, and it did not have any defect. This sizzling can potentially come from your media on which the videos are played.

Regarding the return of the camera, it is not charged if the camera is under warranty. We charge for the return when the products are no longer under warranty.

We remain at your disposal.

Sincerely yours,

The CAMBOX team.

Hello Thierry,

Thank you for your feedback.

Indeed with our current offer, the Cambox V4 pro is not delivered with a SD card. It is marked in the product sheet.

We hope you could find one. If not, we offer it directly on our website in the "store" category.

Sincerely yours,

The CAMBOX team.

Hello Mickael,

Thank you for your message.

Our cameras are tested and submitted to a quality procedure before being packaged.

Your received product was certainly damaged during transport, unfortunately this happens.

According to our customer follow-up, our after-sales team reacted instantly when you reported your problem.

We are still available.

Sincerely,

The CAMBOX team.

Hello Mireille,

Thank you for your feedback.

We have taken your comment into account in order to improve the quality of our customer service.

We remain available.

Sincerely yours,

The CAMBOX team.

Dear Ramona,

Indeed, due to a very large volume of connections on our website, our internet server encountered some fragility. That's why we extended our offers from Black Friday until the end of November in order to let customers take advantage of our offers.

Regards

Dear Patricia,

All our technical agents can help you, you can contact them from the web chat available on our website www.cambox.eu.

they can assist you and resolve your issue ;-)

best regards

Customer Service

Dear Kim,

you can found all explain in EN from our help center available from our website in the support section.

Please find below the link to access it directly :
https://camboxeurope.tawk.help/en-gb

best regards