Customer reviews of CARREMENT BELLE

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 641 published reviews

Summary of reviews

The store consistently delivers fast, reliable service with quick processing and on-time shipping, and customers praise careful, personalized packaging that includes handwritten notes and thoughtful samples. They highlight strong product quality across numerous scents, with many customers noting enjoyable aromas, long-lasting hold for some fragrances, and good value for money. The customer service and contact experience stand out, featuring direct communication, personal assistance, and attentive handling of orders, address confirmations, and issues, contributing to a confident overall experience. Overall, shoppers report repeat purchases, strong recommendations, and a sense of trust in the store’s reliability and care.

Reviews 2 and 4 stars

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Monia B.
Rating: 4 out of 5
following a purchase from 03/10/2023
I'm delighted with these new fragrances, which I love and recommend. Just that the candles are a bit expensive... Otherwise, nothing to say, great range!
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Marc B.
Rating: 4 out of 5
following a purchase from 26/09/2023
Serious site, excellent customer service, attention to detail with your order, a small handwritten note, very good value for money and top packaging/delivery I highly recommend
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Christine L.
Rating: 4 out of 5
following a purchase from 21/09/2023
order received quickly, perfume is top
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Orphé Alistaire K.
Rating: 4 out of 5
following a purchase from 20/09/2023
Perfumes smell good, but quality can always be improved to better satisfy customers.
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Response from CARREMENT BELLE
Hello Orphé Alistaire and thank you for your loyalty to our fragrances. Please let us know how we can further improve the quality of our service and fragrances: we always welcome constructive feedback! Happy fragrance adventures with so and see you soon...
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Sylviane D.
Rating: 4 out of 5
following a purchase from 19/09/2023
Received yesterday...good phone reception and really lots of samples...it's going to be hard to make a choice...Sincerely
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Marie-France J.
Rating: 4 out of 5
following a purchase from 16/09/2023
fast delivery; neat packaging and attractive documentation.
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Emmanuelle L.
Rating: 4 out of 5
following a purchase from 13/09/2023
Super pleasant fragrance👍
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Marie D.
Rating: 4 out of 5
following a purchase from 04/09/2023
Package received promptly, eau de parfum that looks more like an eau de toilette but is delicious nonetheless.
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Response from CARREMENT BELLE
Hello Marie and thank you for being curious enough to discover our iconic ippi patchouli! I can confirm that the bottle you ordered is indeed an eau de parfum, but I understand that your experience may depend on the intensity of the perfumes you're used to wearing. If you're looking for more intensity, don't hesitate to try the pure ippi patchouli perfume, which is even more concentrated than the eau de parfum! Enjoy your perfumed adventures, and I hope to see you soon... Maxime
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Odile C.
Rating: 4 out of 5
following a purchase from 05/09/2023
CLEAR
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Marc B.
Rating: 4 out of 5
following a purchase from 26/08/2023
Respect for the customer and attention to detail are very rare qualities these days and deserve to be mentioned. A site that earns its 4 stars and good personal experience so far. Sincerely
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Gilbert G.
Rating: 4 out of 5
following a purchase from 20/08/2023
Order for a bottle of Ippi Patchouli received on D+4 perfectly packaged in a small parcel with three samples and a personalized note. Excellent scent with an oriental touch. Would recommend. Good value for money
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Béatrice E.
Rating: 4 out of 5
following a purchase from 11/08/2023
Fast delivery and the package was very well packaged.Thank you for the samples. I just think that the hippy patchouli bottle was much classier before. I don't think that big label is pretty. But that's just my opinion and doesn't change a thing about this wonderful, captivating fragrance. Thank you very much.
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Nathalie D.
Rating: 4 out of 5
following a purchase from 08/08/2023
Damn good!!!
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Françoise K.
Rating: 4 out of 5
following a purchase from 18/06/2023
My friends find KELIM patchouli captivating! I really like it!
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Gilbert G.
Rating: 2 out of 5
following a purchase from 31/07/2023
I find it petty to ask €15 for a few samples, even if you refund this amount on a first order. In fact, you're forcing people to order in order to get that €15 back. Poor sales strategy
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Response from CARREMENT BELLE
It's a good thing you called us to have a constructive discussion Gilbert. Although our operation is clearly and transparently explained before you place your order, I'm glad you now understand better that the €15 price is only a contribution, as this Discovery Pack has a cost and requires a lot of preparation time. The most important thing is that you've found what you're looking for: your bottle of ippi patchouli ordered yesterday is on its way, and I wish you both the very best of adventures! See you soon... Maxime
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Caroline P.
Rating: 4 out of 5
following a purchase from 27/07/2023
Very fast
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John B.
Rating: 4 out of 5
following a purchase from 09/07/2023
Super nice scents , super service. I would recommend it to anyone.
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Christine R.
Rating: 4 out of 5
following a purchase from 25/06/2023
Order received promptly, I will try the samples quietly and advise later.
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Marie-Claude C.
Rating: 4 out of 5
following a purchase from 10/06/2023
I received the samples. I don't like any of them. I like eau de parfum like opium and Shalimar. None of them stand out. A bit disappointed 😞. Thank you anyway continue to find the French perfume and not too expensive. Sincerely.
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Response from CARREMENT BELLE
We're very sorry if you didn't find what you were looking for among our Marie-Claude fragrances, but thank you for your curiosity! We sincerely hope you'll find what you're looking for with our colleagues... Have a nice day and see you soon... Maxime
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Carole D.
Rating: 4 out of 5
following a purchase from 07/06/2023
Hello, I have received the samples, I like 2 fragrances, but on the other hand, they do not last at all. Is this normal? Sincerely
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Response from CARREMENT BELLE
Thanks for your feedback Carole, and sorry for the late reply. While some fragrances in our collection are designed to be discreet and confidential (musk or alõ, for example), others are very long-lasting. But it's important to remember that a fragrance can react, smell or hold up differently from one person to another, because the way it holds up depends very much on the wearer's skin. Don't hesitate to perfume your clothes, on which the fragrance will last longer, or opt for a pure perfume, which will be even more concentrated and therefore more intense than eau de parfum. Our samples come with an ear bud, which is admittedly less practical than a spray bottle for dosing and distributing the fragrance. This may also explain the impression of lightness, which could disappear with your bottle, properly equipped with a spray bottle. I'd like to take this opportunity to extend the validity of your coupon, in case you'd like to treat yourself to a fragrant gift for back-to-school... I hope to see you soon! Maxime
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Edwige B.
Rating: 4 out of 5
following a purchase from 05/06/2023
perfect nothing to say
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Orphé Alistaire K.
Rating: 4 out of 5
following a purchase from 29/05/2023
Very good quality fragrance, although the cost is a little high for a product made locally in France.
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Odile C.
Rating: 4 out of 5
following a purchase from 25/05/2023
A little expensive... but when you like it...
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Béatrice P.
Rating: 4 out of 5
following a purchase from 16/05/2023
Serious company at the service of its customers. Very easy dialogue in case of problems. Thank you
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Magali V.
Rating: 4 out of 5
following a purchase from 03/05/2023
Order arrived and recpetionee without worry, well packaged 👌🏻par against, mini sprayers instead of vials would be more judicious! That is easier, to evaluate and to give an idea of the wake of the perfume with a vaporization! 😉
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Martine V.
Rating: 4 out of 5
following a purchase from 30/04/2023
I am still in the testing period, I received the samples very recently.
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Sylvie A.
Rating: 4 out of 5
following a purchase from 02/04/2023
Ok
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Carole L.
Rating: 4 out of 5
following a purchase from 27/03/2023
Very good perfume, nice packaging.
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Karim B.
Rating: 2 out of 5
following a purchase from 19/11/2022
The scents are nice but the perfume waters do not hold on the skin or textiles, very disappointed.
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Response from CARREMENT BELLE
We are the first ones to be disappointed when a curious nose does not find its total happiness among our Karim fragrances. We would not be celebrating our 35th anniversary this year if our fragrances did not hold up. On the other hand, it is true that the durability of a perfume can vary from one person to another depending on our skin. It also takes time for our brain to get used to new fragrances and discover all their facets. I sincerely hope that you will find your happiness with other perfumes from our collection (maybe try the pure perfumes which are even more concentrated and therefore more intense) or with our fellow perfumers. I look forward to talking to you and have a nice day!
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Marie-Pascale D.
Rating: 4 out of 5
following a purchase from 07/12/2022
Top! Fast turnaround. Great scent! I recommend it.
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Response from CARREMENT BELLE
A huge THANK YOU and long life to label rose and 555 on your skin Marie-Pascale!
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Gaetan B.
Rating: 4 out of 5
following a purchase from 07/02/2023
Package received on time and very well packaged.
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Response from CARREMENT BELLE
Thank you for thinking of our pure ippi patchouli perfume for your thoughtful gift Gaetan!
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Aline V.
Rating: 4 out of 5
following a purchase from 06/02/2023
for a first order, everything arrived as ordered
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Response from CARREMENT BELLE
The first but not the last Aline ! Beautiful scented adventures with our intense pure ippi patchouli perfume...
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Isabelle L.
Rating: 4 out of 5
following a purchase from 27/01/2023
N a little expensive for shipping. Barely half of it suited me. Good "smells".
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Response from CARREMENT BELLE
Hello Isabelle. We find it hard to understand this return knowing that the Discovery Pack is free, and that it is fully refunded if you find your happiness and order a bottle within 30 days. We can't wait to know which perfumes you like the most... Nice evening and see you soon I hope!
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Véronique D.
Rating: 4 out of 5
following a purchase from 25/01/2023
Order of samples arrived quickly, unfortunately one of them was broken and embalmed the whole package. At least this one is tested but the test strips for the other samples are all unusable. It would be wise to wrap the samples in bubble wrap.
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Response from CARREMENT BELLE
Thank you for this feedback Veronique: our shipments are mixed with other large packages of several tens of kilos on the delivery lines of our carrier, and it can indeed happen that some of them get banged up and that our protections are not enough. Fortunately it is very rare, but I am sorry that it happened to you. We will send you back the sample in question when you next order, so please let us know! If you've finished testing all the perfumes in the Discovery Pack and you've found what you're looking for, don't forget to take advantage of your coupon, valid for the purchase of an eau de parfum or a pure perfume on our site, before it expires. Don't hesitate to contact us if you have any questions! Nice evening and see you soon...
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Marie-Christine F.
Rating: 4 out of 5
following a purchase from 21/01/2023
Perfume received very quickly. However, I was a little disappointed with the gift included with my order.
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Response from CARREMENT BELLE
We do everything to send your packages in less than 24 hours, so if the delivery person is this efficient it's a great team effort! Don't hesitate to offer our attention to someone who will appreciate it...
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Brigitte P.
Rating: 4 out of 5
following a purchase from 20/01/2023
Warm welcome and real efficiency. At the top
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Response from CARREMENT BELLE
Because it is a shared pleasure to discuss and exchange! Thank you for your curiosity Brigitte!
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Nadine F.
Rating: 4 out of 5
following a purchase from 06/01/2023
Pleasant. I chose iodine. But the marine note is a little too discreet
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Response from CARREMENT BELLE
Thank you for having the curiosity to try our chypre fragrance ïōdé Nadine! If you like marine notes, you might also like our alõ eau de parfum, with its spicy cocktail notes and vetiver base... See you soon !
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Valérie L.
Rating: 4 out of 5
following a purchase from 05/01/2023
Quick reception and well packed package!
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Response from CARREMENT BELLE
We only have to wish you beautiful perfumed adventures with label rose in 2023 Valerie!
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Audrey B.
Rating: 4 out of 5
following a purchase from 04/01/2023
Very happy with my sample kit order delivered quickly Very good the little guide I'm taking my time to decide but already full of desire The only small downside The Enkor sample was missing and the Alfred age crushed and empty in the envelope 😩
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Response from CARREMENT BELLE
Thank you for your curiosity Audrey, what a pleasure to read that you fell under the charm of our perfumes! For your information, our fragrance "enkor" has been discontinued a few months ago, so it is normal that you do not find it in your Discovery Pack (although this perfume is still presented in the catalog because we had printed it in large quantities). Sorry to read that the alfred kafé sample was damaged during transport. We made a note to send you a sample with your next order! If you've finished testing all the perfumes in the Discovery Pack and you've found what you're looking for, don't forget to take advantage of your coupon, valid for the purchase of an eau de parfum or a pure perfume on our site, before it expires. I advise you not to delay: after 3 years of stability, our prices will increase from February 1st. Don't hesitate to contact us if you have any question! Have a nice day and see you soon...
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Orphé Alistaire K.
Rating: 4 out of 5
following a purchase from 22/12/2022
The scents are good, however the perfumes are not so strong or noticeable. You can do better.
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Response from CARREMENT BELLE
Delighted that you like our incenses Orphé Alistaire, you have something to perfume each room of the house! Some customers sometimes find our incenses too powerful, so if you find that some could be even more intense it reassures me, there is a happy medium 😅 In any case we keep your remark in mind and we wish you a beautiful year!