Customer reviews of Casambu

9,8 /10

Based on 1 528 published reviews

5 1 424 93% 4 84 5% 3 6 0% 2 7 0% 1 7 0%

Summary of reviews

Casambu regularly delivers fast, reliable service with swift delivery times and careful, protective packaging that keeps items in excellent condition. Customers highlight clear product descriptions, well-designed site navigation, and quickly fulfilled orders, including gift cards delivered by email and responsive communication when questions arise. The store consistently receives praise for professional, friendly customer service, competitive prices, and careful handling from purchase to receipt. Many reviews mention consistent conformity to descriptions and high satisfaction with product quality and packing, including handwritten thank-you notes and thoughtful touches.

All reviews

Ruby M.

Published on 25/12/2023 à 15h03 following a purchase from 15/12/2023

Delivery in accordance with my order, no problem

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Françoise F.

Published on 25/12/2023 à 12h51 following a purchase from 15/12/2023

Fast, and even very friendly by phone. All good!

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Pascale G.

Published on 25/12/2023 à 10h27 following a purchase from 15/12/2023

Very satisfied with my order and the package received, I will gladly order again on your site. Thank you

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Claire S.

Published on 24/12/2023 à 18h18 following a purchase from 14/12/2023

Really relevant products for vanlife! A super diligent customer service. Thank you for the commercial gesture.

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Johann C.

Published on 23/12/2023 à 22h56 following a purchase from 13/12/2023

Thank you for the quick cancellation of my duplicate order. The customer service is top-notch, nothing to say about the shipping and receipt of the package. Very good experience on the casambu site

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Cathy R.

Published on 23/12/2023 à 19h27 following a purchase from 13/12/2023

Fast thank you

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Laurence C.

Published on 22/12/2023 à 20h30 following a purchase from 12/12/2023

Always very satisfied with your products.

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Pauline L.

Published on 22/12/2023 à 16h01 following a purchase from 03/12/2023

Order received faster than expected, very well packaged. And a great company that called me to confirm my address.

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Mélanie C.

Published on 22/12/2023 à 07h09 following a purchase from 11/12/2023

Perfect!

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Sabine D.

Published on 21/12/2023 à 06h58 following a purchase from 10/12/2023

Very nice hot water bottle covered with a wool pouch. Not used yet as it's a gift. However, the delivery person did not deliver to the indicated relay point and I had to travel 15 km to pick it up.

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Stephane B.

Published on 20/12/2023 à 09h00 following a purchase from 04/12/2023

Fast and compliant delivery

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Mickael M.

Published on 19/12/2023 à 18h20 following a purchase from 09/10/2023

The French press is a quality product and plastic-free, just like the packaging it arrived in.

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Julie F.

Published on 19/12/2023 à 17h32 following a purchase from 09/12/2023

Quality product and perfect service!

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Nicolas B.

Published on 19/12/2023 à 15h46 following a purchase from 09/12/2023

Perfect

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Hao Sian L.

Published on 19/12/2023 à 06h28 following a purchase from 09/10/2023

Perfect!

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Marie G.

Published on 19/12/2023 à 06h22 following a purchase from 08/12/2023

Beautiful products delivered quickly

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Carole L.

Published on 18/12/2023 à 19h18 following a purchase from 08/12/2023

Received quickly. Perfect packaging. Nothing to report. Keep it up

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Aline G.

Published on 17/12/2023 à 22h03 following a purchase from 07/12/2023

Perfect, order received very quickly.

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Emmanuelle V.

Published on 17/12/2023 à 18h38 following a purchase from 07/12/2023

Order delivered very quickly. The products received are gifts so I cannot give an opinion on their qualities

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Brigitte C.

Published on 17/12/2023 à 18h08 following a purchase from 07/12/2023

Very nice site, easy and pleasant navigation. Very fast delivery and appropriate nice packaging. Well done!

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Maxence R.

Published on 17/12/2023 à 12h07 following a purchase from 06/12/2023

Great site with more than fast delivery!

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Isabelle L.

Published on 15/12/2023 à 17h53 following a purchase from 04/12/2023

The site was a bit complicated for payment, the pages jumped which is a shame because then we don't know where we are. I had to call your services.

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Response from Casambu Published on 03/01/2024

Hello Isabelle,

We are sincerely sorry if you had problems during payment. We have reported the issue to our technical teams. We were happy to assist you by phone to finalize the order.

We hope your accessories bring you complete satisfaction.

Thank you and we hope to see you again at Casambu.

Ori and Aurel

Melvina M.

Published on 15/12/2023 à 13h24 following a purchase from 05/12/2023

nothing to report

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Patrick B.

Published on 14/12/2023 à 16h27 following a purchase from 04/12/2023

Serious

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Amandine G.

Published on 14/12/2023 à 06h52 following a purchase from 22/10/2023

Fast shipping, the little card is really nice and brings a smile, it shows the team's involvement, Casambu for equipping for big or small trips is great!

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Fanny V.

Published on 11/12/2023 à 08h37 following a purchase from 30/11/2023

Easy to read site, items conforming to my order, fast delivery, nothing to say

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Marie-Line B.

Published on 10/12/2023 à 13h59 following a purchase from 26/10/2023

Serious site, attentive, reactive, selling quality items. Already placed 2 orders, great satisfaction.

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Pierre E.

Published on 10/12/2023 à 12h23 following a purchase from 30/11/2023

Nothing to report

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Sylvie B.

Published on 09/12/2023 à 16h44 following a purchase from 27/11/2023

Items well packaged and parcel delivered quickly. Cannot give an opinion on the items as they are gifts for Christmas.

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Corinne P.

Published on 09/12/2023 à 10h58 following a purchase from 28/11/2023

Very nice experience with Casambu, fast delivery times, impeccable packaging and appreciated thank you note. I recommend without hesitation

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Annick L.

Published on 09/12/2023 à 10h20 following a purchase from 27/11/2023

Very well packaged parcel. Received on time. Very satisfied.

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Daniel O.

Published on 08/12/2023 à 10h38 following a purchase from 27/11/2023

fairly quick processing of my order, but the size of the candles leaves me pondering

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Yvette R.

Published on 06/12/2023 à 09h08 following a purchase from 26/11/2023

Very satisfied with my order. Since it's a Christmas gift, I don't have any feedback to give on the use yet.

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Matthieu B.

Published on 05/12/2023 à 20h57 following a purchase from 26/09/2023

A lost package issue quickly resolved, thank you Casambu. Top products!

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Pierre Yves C.

Published on 05/12/2023 à 13h38 following a purchase from 21/11/2023

The received products are very good, but half of them are made in China, which is difficult to accept from a brand that systematically emphasizes its respect for the environment. The minimum would be for the country of manufacture to be indicated in the presentation of each item.

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Response from Casambu Published on 03/01/2024

Hello Pierre-Yves,

Thank you for your message and your order. We are delighted that you like the accessories.

We select our products and the brands we work with with great care and attention.

We try as much as possible to favor French and European manufacturing. As you can imagine, many materials are now primarily produced in Asia and it is difficult to offer a 100% local supply.

That is why we only select brands that use sustainable and quality materials (which are indeed sometimes manufactured internationally.)

In the future, we will indeed be able to indicate the country of manufacture in the product description. In the meantime, we remain at your disposal for any additional information regarding our products.

We wish you very nice road trips with your Casambu accessories,

Ori & Aurel, the founders.

Martine M.

Published on 03/12/2023 à 20h10 following a purchase from 23/11/2023

Very quickly delivered! Product as described. Thank you

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Thomas L.

Published on 03/12/2023 à 18h49 following a purchase from 23/11/2023

Products, Services, Website... nothing to complain about, it's perfect.

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Luc M.

Published on 03/12/2023 à 17h31 following a purchase from 23/11/2023

Speed and quality. Thank you!

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Anonyme

Published on 03/12/2023 à 12h39 following a purchase from 24/09/2023

Excellent and generous people

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Sophie G.

Published on 03/12/2023 à 09h59 following a purchase from 23/11/2023

Delighted

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