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S
Rating: 4 out of 5
I am relatively satisfied with my purchase, the price is still excessive.
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 488 published reviews
Summary of reviews
The store consistently delivers fast and reliable service, with multiple mentions of quick shipping and timely delivery that match or exceed expectations. Customers highlight concrete positives such as products arriving well packaged, exactly as described, and suitable for their needs, including complete wheels inflated to the specified rim value and parts that fit like a glove. Customer service is described as professional and responsive, with positive experiences when contacting support and receiving helpful, courteous reception. Overall, the range of products and the speed of delivery are repeatedly praised, making the shopping experience dependable and satisfying.
Reviews 2 and 4 stars
Reset filtersS
Rating: 4 out of 5
Perfect
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A
Rating: 2 out of 5
The price of the roulette has increased by more than €5 in just a few weeks and the supplied screw has changed from a total thread to a partial one. It's difficult to navigate under these conditions and what can we say about the price increase...
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your feedback and we completely understand your disappointment regarding the evolution of our prices.
We are doing our best to maintain accessible prices, but the significant and continuous increase in the cost of raw materials has forced us to readjust some of our prices. Having long absorbed these increases to preserve your purchasing power, we had to proceed with a correction larger than expected when it became inevitable.
Best regards,
The Caujolle team
Thank you for your feedback and we completely understand your disappointment regarding the evolution of our prices.
We are doing our best to maintain accessible prices, but the significant and continuous increase in the cost of raw materials has forced us to readjust some of our prices. Having long absorbed these increases to preserve your purchasing power, we had to proceed with a correction larger than expected when it became inevitable.
Best regards,
The Caujolle team
P
Rating: 4 out of 5
Error in shipping, but resolved very quickly. Serious company and the person who contacted me was nice. Nothing to complain about. I recommend.
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B
Rating: 2 out of 5
Poor quality Chinese products, my types of concrete mixers were perhaps dirty but a deflated wheel right away!
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We are sorry to hear that your inner tube arrived deflated.
Rest assured that we never intentionally deliver defective products. A soft rubber inner tube can, however, weaken over time or have a manufacturing defect (1.5% rate on production), or it may be accidentally punctured during assembly.
If you encounter any issues upon receiving our items, please do not hesitate to contact us by email so that we can initiate a customer service process or find you an appropriate solution. In the future, we recommend that you consider our complete wheels: these are shipped already inflated, which allows us to perform the assembly ourselves and directly check the perfect sealing of the inner tube before shipping.
Best regards,
The Caujolle team
We are sorry to hear that your inner tube arrived deflated.
Rest assured that we never intentionally deliver defective products. A soft rubber inner tube can, however, weaken over time or have a manufacturing defect (1.5% rate on production), or it may be accidentally punctured during assembly.
If you encounter any issues upon receiving our items, please do not hesitate to contact us by email so that we can initiate a customer service process or find you an appropriate solution. In the future, we recommend that you consider our complete wheels: these are shipped already inflated, which allows us to perform the assembly ourselves and directly check the perfect sealing of the inner tube before shipping.
Best regards,
The Caujolle team
B
Rating: 4 out of 5
Fast shipping, package compliant and neat.
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V
Rating: 4 out of 5
Delivered quickly, product okay, too bad the shipping costs are a bit high
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O
Rating: 4 out of 5
The tire is very difficult to put back without professional equipment
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J
Rating: 4 out of 5
Satisfied
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G
Rating: 2 out of 5
Received the package quickly. During assembly, it was impossible to inflate the inner tube because it was punctured.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you very much for your feedback.
We are, however, sorry for this inconvenience with the punctured inner tube. Please be assured that we never intentionally deliver defective products. A soft rubber inner tube can, however, weaken over time or have a micro-manufacturing defect (1.5% rate on production), or it may be accidentally punctured during assembly.
If you encounter this type of defect, please do not hesitate to inform us immediately upon receipt so that we can take the necessary steps to provide you with a quick solution.
Best regards,
The Caujolle team
Thank you very much for your feedback.
We are, however, sorry for this inconvenience with the punctured inner tube. Please be assured that we never intentionally deliver defective products. A soft rubber inner tube can, however, weaken over time or have a micro-manufacturing defect (1.5% rate on production), or it may be accidentally punctured during assembly.
If you encounter this type of defect, please do not hesitate to inform us immediately upon receipt so that we can take the necessary steps to provide you with a quick solution.
Best regards,
The Caujolle team
M
Rating: 4 out of 5
Shipment as described and ultra fast.
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T
Rating: 4 out of 5
Average because the ordered product was not exactly the same as the defective one.
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P
Rating: 4 out of 5
good
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J
Rating: 4 out of 5
Everything perfect
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F
Rating: 4 out of 5
Good product, impeccable delivery
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P
Rating: 4 out of 5
-
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L
Rating: 4 out of 5
Delivery times respected Order compliant Good quality, just a defect on one of the wheels (striped surface)
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you very much for your positive feedback regarding our delivery times and the compliance of your order!
We take note of your comment regarding the striped surface on one of the wheels. Even though our steel rollers are robust, this visual defect should not be present. If you find that this hinders the proper rolling of your gate, please do not hesitate to send a photo to our customer service at [email protected]. We will gladly send you a new part.
Thank you very much for your trust and see you soon!
The Caujolle team
Thank you very much for your positive feedback regarding our delivery times and the compliance of your order!
We take note of your comment regarding the striped surface on one of the wheels. Even though our steel rollers are robust, this visual defect should not be present. If you find that this hinders the proper rolling of your gate, please do not hesitate to send a photo to our customer service at [email protected]. We will gladly send you a new part.
Thank you very much for your trust and see you soon!
The Caujolle team
S
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Products received on time. Well packaged. To see the quality, over time...
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M
Rating: 4 out of 5
good value for money and speed of service
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F
Rating: 2 out of 5
Communications regarding shipping, estimated arrival, delivery, and any other updates are completely absent!! The package arrived more than two weeks after payment without any notice!
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F
Rating: 4 out of 5
Hello. A bit long time between order and delivery. Perfect packaging, very good quality of the product. Serious, I recommend.
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N
Rating: 4 out of 5
Satisfied good quality
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T
Rating: 4 out of 5
Very serious company, good quality and fast shipping.
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M
Rating: 4 out of 5
After a wrong shipment, Caujolle contacted me because they noticed they had not sent the right item, without any action on my part. Good item shipped, return label for the wrong item. It's nice to see a serious sales company on the internet, and who still cares about doing a good job. Thank you
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P
Rating: 4 out of 5
The search is not always easy.
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J
Rating: 4 out of 5
despite a first reception with issues, satisfied because you showed great responsiveness
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D
Rating: 4 out of 5
very good just that I wanted the impeccable deadlines managed to reassemble
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F
Rating: 2 out of 5
The inner tube I received had holes that I had to repair with patches.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We apologize for this inconvenience. Despite our quality controls, it can exceptionally happen that a manufacturing defect occurs in mass production.
Rubber is a natural and elastic material that can sometimes react to storage or transport conditions. That is why we recommend checking your items upon receipt: if a product is defective, we proceed with its immediate replacement.
Although you have already made the repair, we would like to send you a new inner tube at our expense. Please do not hesitate to contact us by email or phone so that we can arrange this shipment.
Looking forward to your response,
The Caujolle team
We apologize for this inconvenience. Despite our quality controls, it can exceptionally happen that a manufacturing defect occurs in mass production.
Rubber is a natural and elastic material that can sometimes react to storage or transport conditions. That is why we recommend checking your items upon receipt: if a product is defective, we proceed with its immediate replacement.
Although you have already made the repair, we would like to send you a new inner tube at our expense. Please do not hesitate to contact us by email or phone so that we can arrange this shipment.
Looking forward to your response,
The Caujolle team
T
Rating: 4 out of 5
Compliant with my expectations although the price is a bit high
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R
Rating: 4 out of 5
Everything was as expected. I will keep the site carefully.
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R
Rating: 4 out of 5
Upon receipt of the package, it was in good condition. The ordered wheels meet our expectations. Quick order and receipt. Serious company. Experience to renew.
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D
Rating: 4 out of 5
the material is compliant with the order, now I have to see about wear. thank you
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P
Rating: 4 out of 5
Item in perfect condition and matching the order
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J
Rating: 4 out of 5
Super
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M
Rating: 4 out of 5
Very satisfied overall
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J
Rating: 4 out of 5
Wheel conforms, delivery poor
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Response from CAUJOLLE ROUES ET ROULETTES
Hello, thank you for your feedback. We are glad that the wheel meets your expectations! We sincerely regret that the transport service was not up to par. For your next orders, do not hesitate to choose Colissimo when validating your cart for a smoother delivery experience. See you soon at Caujolle!
J
Rating: 4 out of 5
Serious company, fast and compliant products.
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G
Rating: 4 out of 5
This company did its job, namely satisfying the customer, and I thank them
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C
Rating: 4 out of 5
Hello, the wheels are very good but they are not silent as indicated in the description. I will therefore grease them one by one to eliminate the noise. Otherwise, it is the ideal product for my cabinets.
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Response from CAUJOLLE ROUES ET ROULETTES
Thank you for your trust in your cabinets! We take note of your comment about the noise. Greasing is a good solution to smooth the movement, but if the problem persists, know that we are here to listen to you by phone (our number is at the bottom of the site) to find a solution together. Have a very good day!