English 
H
Rating: 4 out of 5
Easy to handle cart. Too bad there is no bottom to prevent small items from falling out
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 271 published reviews
Summary of reviews
The online store is praised for its impressive product quality, with many customers highlighting the exact dimensions and materials of the items received, which match their expectations perfectly. The delivery service stands out as exceptionally fast and reliable, with numerous reviews noting that orders arrive within promised timeframes, often in record time. Customers appreciate the wide selection of products available, ensuring they find exactly what they need without errors.
Reviews 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
It was perfect
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N
Rating: 4 out of 5
Everything is going very well
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J
Rating: 4 out of 5
Well advised. Compliant with the product
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P
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
The package was supposed to be delivered to my home between 8 AM and 11 AM; I waited only to go pick it up at a relay point.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you very much for your feedback. We sincerely apologize for the inconvenience caused by the delivery not meeting our standards.
Your comment is valuable. We will forward it immediately to our designated carrier so that they can correct and enhance the quality of their service.
We assure you that we are taking note of your remark in our continuous improvement process.
The Caujolle team
Thank you very much for your feedback. We sincerely apologize for the inconvenience caused by the delivery not meeting our standards.
Your comment is valuable. We will forward it immediately to our designated carrier so that they can correct and enhance the quality of their service.
We assure you that we are taking note of your remark in our continuous improvement process.
The Caujolle team
V
Rating: 3 out of 5
It's difficult to choose, and there weren't enough precise indications on the diameter of the rods and their length.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your feedback and constructive remarks. We are sorry that you encountered difficulties during your choice, and we will take your suggestions into account to improve the information on the dimensions of the rods. Please feel free to contact us if you have any questions; we will be happy to assist you.
Best regards,
The Caujolle team
Thank you for your feedback and constructive remarks. We are sorry that you encountered difficulties during your choice, and we will take your suggestions into account to improve the information on the dimensions of the rods. Please feel free to contact us if you have any questions; we will be happy to assist you.
Best regards,
The Caujolle team
J
Rating: 4 out of 5
perfect product
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J
Rating: 4 out of 5
Quality of products, speed of order processing as well as shipping.
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J
Rating: 4 out of 5
The delivery was fast.
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M
Rating: 3 out of 5
On the advice of a friend, I ordered from you! The good point is that there is a team listening, but the negative point is the delivery too late compared to the announced deadline, causing disruption in the progress of the work and the delivery method with Schenker which outsources, thus further delaying the delivery! Being away on a construction site, I had to manage with the cargo bike delivery person!!! Hoping that my delivery and order are compliant!
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your very constructive feedback, and we are delighted that our team was able to meet your expectations.
However, we sincerely apologize for the delivery delay and the complications encountered with the carrier.
We have just notified our partner transport agency of this situation so that they can take immediate measures to improve the quality of their service in your area.
Your experience is essential for us to improve our processes. We hope that your order will bring you complete satisfaction.
Best regards,
The Caujolle team
Thank you for your very constructive feedback, and we are delighted that our team was able to meet your expectations.
However, we sincerely apologize for the delivery delay and the complications encountered with the carrier.
We have just notified our partner transport agency of this situation so that they can take immediate measures to improve the quality of their service in your area.
Your experience is essential for us to improve our processes. We hope that your order will bring you complete satisfaction.
Best regards,
The Caujolle team
M
Rating: 4 out of 5
Perfect, except for the price which I find a bit high.
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J
Rating: 4 out of 5
Compliance with the order
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D
Rating: 4 out of 5
Good product. Good quality-price ratio. Very fast shipping.
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M
Rating: 4 out of 5
Quite satisfied
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J
Rating: 3 out of 5
Good, normal
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E
Rating: 4 out of 5
Article conforms to my expectations; easy installation after adapting to the diameter of the article. Stick labels that are easier to peel off!
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A
Rating: 4 out of 5
Completely satisfied
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D
Rating: 3 out of 5
Some burrs not removed on the plates, the foot does not touch the ground when the dolly is standing, making it difficult to load a piece of furniture ... forced to act as if we had a shovel!!! not practical at all!!! the axle on which the wheels are is too long ;; one might think that the wheel spacing is adjustable, as there is a small nut that tightens a ring .. OK, but between the chassis and the wheel spaced out to the maximum outward, there is no plastic ring to compensate for the gap, and maintain the spacing .. useless!!! This dolly seduced me when I saw it in a photo on your site, accompanied by flattering descriptions .. I am very disappointed!! I expected much better!! I need to buy several more, I will certainly not take your models back ... nor recommend them to other colleagues
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for taking the time to share your very precise comments and we are sincerely sorry that this dolly did not meet your expectations.
We fully understand your disappointment regarding the imperfections observed. Allow us to provide some clarifications on the points you raise:
1. Burrs, finishes, and hot galvanization
You are right, burrs and rough finishes may remain on the plates. This is directly related to our manufacturing choice: hot galvanization.
This method involves dipping the dolly in a bath of molten zinc, which creates a very thick and uneven deposit compared to cold galvanization.
If the appearance is less "pretty" or less uniform, this treatment offers maximum corrosion protection and a lifespan far superior to that of a simple fine deposit. It is a technical choice aimed at robustness and longevity, rather than perfect aesthetics.
We apologize for the lack of clarity in this explanation in the product description.
2. Foot that does not touch the ground (tilt)
The fact that the wheels do not touch the ground when the dolly is at rest is a deliberate and intentional feature in the design of many professional dollies, including ours.
This slight tilt helps relieve the wheels during long storage periods (which is common for this type of tool), thus preventing their deformation and premature wear.
We understand that this may complicate the initial loading of heavy or low objects. We will evaluate how to improve ease of use while maintaining this advantage of preserving the wheels.
3. Axle and Wheel Spacing
The deliberately longer axle is not intended to make the current wheels adjustable, but to give you the possibility to install wider wheels or another type of rim in the future, if your needs evolve.
We take note of the lack of a plastic ring to compensate for the gap. Your suggestion is very relevant, and we will immediately forward it to our design office.
We understand that these technical choices, focused on longevity, do not correspond to the ergonomics you were looking for.
We are sorry not to count you among our future customers for this type of product and thank you again for these comments, which are valuable to us for improving our product sheets and the clarity of our descriptions.
Best regards,
The Caujolle team
Thank you for taking the time to share your very precise comments and we are sincerely sorry that this dolly did not meet your expectations.
We fully understand your disappointment regarding the imperfections observed. Allow us to provide some clarifications on the points you raise:
1. Burrs, finishes, and hot galvanization
You are right, burrs and rough finishes may remain on the plates. This is directly related to our manufacturing choice: hot galvanization.
This method involves dipping the dolly in a bath of molten zinc, which creates a very thick and uneven deposit compared to cold galvanization.
If the appearance is less "pretty" or less uniform, this treatment offers maximum corrosion protection and a lifespan far superior to that of a simple fine deposit. It is a technical choice aimed at robustness and longevity, rather than perfect aesthetics.
We apologize for the lack of clarity in this explanation in the product description.
2. Foot that does not touch the ground (tilt)
The fact that the wheels do not touch the ground when the dolly is at rest is a deliberate and intentional feature in the design of many professional dollies, including ours.
This slight tilt helps relieve the wheels during long storage periods (which is common for this type of tool), thus preventing their deformation and premature wear.
We understand that this may complicate the initial loading of heavy or low objects. We will evaluate how to improve ease of use while maintaining this advantage of preserving the wheels.
3. Axle and Wheel Spacing
The deliberately longer axle is not intended to make the current wheels adjustable, but to give you the possibility to install wider wheels or another type of rim in the future, if your needs evolve.
We take note of the lack of a plastic ring to compensate for the gap. Your suggestion is very relevant, and we will immediately forward it to our design office.
We understand that these technical choices, focused on longevity, do not correspond to the ergonomics you were looking for.
We are sorry not to count you among our future customers for this type of product and thank you again for these comments, which are valuable to us for improving our product sheets and the clarity of our descriptions.
Best regards,
The Caujolle team
L
Rating: 4 out of 5
Conforms to expectations
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A
Rating: 4 out of 5
Very satisfied with the delivered material
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T
Rating: 4 out of 5
-
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P
Rating: 4 out of 5
Perfect
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M
Rating: 4 out of 5
Good value for money, except for the spacer between bearings which was very misaligned, the rest was perfect.
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C
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
Nothing to complain about, fast delivery and compliant product.
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L
Rating: 4 out of 5
The site is quite well done, the information is sufficient.
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D
Rating: 4 out of 5
Product conforms to expectations. Good quality. However, the delivery point leaves much to be desired. No messages to inform about the receipt of the order, nonchalant and unfriendly reception, even disrespectful. I strongly advise against this pickup relay point: Accessoires Menagers Services, 73200 Albertville.
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S
Rating: 4 out of 5
Great product, fast delivery, correct price
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D
Rating: 4 out of 5
Fast
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E
Rating: 4 out of 5
Fast delivery, quality casters
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D
Rating: 4 out of 5
Fast and efficient
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A
Rating: 3 out of 5
If I remember correctly, previously shipping over a certain amount was free.
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N
Rating: 4 out of 5
Fast and careful shipping
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B
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
Responsiveness
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S
Rating: 3 out of 5
1st order too large, 2nd too long, not enough details on the size of the stem that fits into the furniture
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
For any questions or if you need assistance, you can reach us at 05.61.35.92.64.
For any questions or if you need assistance, you can reach us at 05.61.35.92.64.
B
Rating: 4 out of 5
Nothing to report
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J
Rating: 4 out of 5
Very good contact and a very large choice. Compliant with my expectations, I highly recommend this company. Jean Pierre
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T
Rating: 3 out of 5
Average quality. The wheel has no bearing and the rubber seems cracked. A Chinese product?
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Response from CAUJOLLE ROUES ET ROULETTES
Hello, we have been manufacturing this model for about fifty years, always in our workshops in Toulouse! We have the same model available with bearings; you actually selected the version without bearings which is cheaper, that's why.. We apologize if the product sheet was not clear? Perhaps you would like us to send you a bearing by post?