★★★★★
based on 1474 reviews published
Latest customer reviews
Excellent, fast, careful shipping and a very pleasant website!
Fast and compliant delivery. Nothing to complain about
Reception conforms to the order. No delivery problems.
Very beautiful products
Very satisfied with the product, fast shipping, despite a hiccup with the diameter error, problem resolved very quickly, well done for your reaction
Material received quickly.
Prompt delivery. An item was missing, the company were very quick to replace this, without any problems.
Fast reception and good quality of the product
Perfect
Everything went very well. Even the delivery was faster than expected. Perfect
Very good telephone reception, quality product received on time, nothing to say. THANK YOU.
Fast service
Very good experience with the company Caujolles wheels and casters, perfect matches and receipt of the package in very good condition. Thank you
Perfect both in terms of the product and very fast shipping. Thank you
Product conforms to the description
Completely satisfied
Great product/service/packaged/shipping 10/10
Order arrived as expected.
Well delivered
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Fast delivery.
Very good
Quality is there
I have already given my way of thinking to customer service by saying that it is unacceptable to send unfinished parts.
Thank you for your very precise feedback. We have taken note of your comment regarding the untrimmed and raw cut parts.
We confirm, after verification, that the spacers resulting from the tube cutting have clearly not been subjected to deburring in accordance with our quality standards before shipment.
Please accept our sincere apologies for this oversight.
We take note of this point and have already made a firm internal reminder to our production team to ensure that this crucial finishing and quality control step is now systematically respected.
Thank you for helping us improve the quality of our products. If the finishing defect prevents you from using the parts correctly, please do not hesitate to contact our customer service to find a solution.
Best regards,
The Caujolle team
Fast delivery, material conforms to the description, very good
Package conforms and within delivery times.
Impeccable, it works for me!
Product conforms to my order, perfect
Some burrs not removed on the plates, the foot does not touch the ground when the dolly is standing, making it difficult to load a piece of furniture ... forced to act as if we had a shovel!!! not practical at all!!! the axle on which the wheels are is too long ;; one might think that the wheel spacing is adjustable, as there is a small nut that tightens a ring .. OK, but between the chassis and the wheel spaced out to the maximum outward, there is no plastic ring to compensate for the gap, and maintain the spacing .. useless!!! This dolly seduced me when I saw it in a photo on your site, accompanied by flattering descriptions .. I am very disappointed!! I expected much better!! I need to buy several more, I will certainly not take your models back ... nor recommend them to other colleagues
Thank you for taking the time to share your very precise comments and we are sincerely sorry that this dolly did not meet your expectations.
We fully understand your disappointment regarding the imperfections observed. Allow us to provide some clarifications on the points you raise:
1. Burrs, finishes, and hot galvanization
You are right, burrs and rough finishes may remain on the plates. This is directly related to our manufacturing choice: hot galvanization.
This method involves dipping the dolly in a bath of molten zinc, which creates a very thick and uneven deposit compared to cold galvanization.
If the appearance is less "pretty" or less uniform, this treatment offers maximum corrosion protection and a lifespan far superior to that of a simple fine deposit. It is a technical choice aimed at robustness and longevity, rather than perfect aesthetics.
We apologize for the lack of clarity in this explanation in the product description.
2. Foot that does not touch the ground (tilt)
The fact that the wheels do not touch the ground when the dolly is at rest is a deliberate and intentional feature in the design of many professional dollies, including ours.
This slight tilt helps relieve the wheels during long storage periods (which is common for this type of tool), thus preventing their deformation and premature wear.
We understand that this may complicate the initial loading of heavy or low objects. We will evaluate how to improve ease of use while maintaining this advantage of preserving the wheels.
3. Axle and Wheel Spacing
The deliberately longer axle is not intended to make the current wheels adjustable, but to give you the possibility to install wider wheels or another type of rim in the future, if your needs evolve.
We take note of the lack of a plastic ring to compensate for the gap. Your suggestion is very relevant, and we will immediately forward it to our design office.
We understand that these technical choices, focused on longevity, do not correspond to the ergonomics you were looking for.
We are sorry not to count you among our future customers for this type of product and thank you again for these comments, which are valuable to us for improving our product sheets and the clarity of our descriptions.
Best regards,
The Caujolle team
Good article received very quickly and well packaged
The product corresponds to the price and what was indicated, in addition to the speed of delivery.
SPEED
Perfect !!
Hello, A first for me with you for the purchase of two tires, I am completely satisfied, thank you again, best regards
Product conforms, fast shipping. Perfect
Very happy with my purchase. Fast delivery, thank you
Perfect on the material and speed on the shipping
Very good
Wide choice, fast delivery, quality products
Wheels meet my expectations. Fast shipping.. very good